{"id":3778111,"url":"https://alion.io/job/pacaso-owner-experience-agent","title":"Owner Experience Agent","company":{"id":58728,"name":"Pacaso","domain":"pacaso.com","url":"https://alion.io/company/pacaso","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-03-12T23:47:37Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-05T04:47:00Z","board_verified":true,"closed_at":null,"days_open":237,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":237},"description":"About Pacaso\nPacaso exists to enrich lives by making second home ownership possible and enjoyable for more people. We've reimagined the second home category - pairing a thoughtfully designed co-ownership model with simplified financials, equitable scheduling, and dedicated local property management, so owners get the joy of a true second home without the hassle.\nSince launch, Pacaso has facilitated more than $1.2 billion in gross real estate transactions and service fees across 40+ destinations in the U.S., Mexico, and Europe - including Aspen, Lake Tahoe, Napa, Malibu, Palm Springs, Cabo, Paris, London, and most recently Florence, Milan, and Rome. We've raised over $300 million in cumulative equity funding, closed the largest real estate Regulation A+ offering of 2025, and reserved the Nasdaq ticker PCSO as we build toward a public listing.\nOur work has been featured in The New York Times, The Wall Street Journal, Fortune, Forbes, CNBC, Bloomberg, and others.\nRecognition\nWe're a Certified Great Place to Work and have been honored for both our culture and our category-defining work:\nNo. 5, Forbes America's Best Startup Employers (2026) - our second consecutive Top 10 ranking\nNewsweek's America's Greatest Startup Workplaces (2025)\nWinner, 2025 Inman Best of Proptech Awards - Consumer Experience & Marketplace Innovation\nFortune & Great Place To Work Best Workplaces in Real Estate (2024)\nBest Workplace in the Bay Area™ (2023)\nLinkedIn Top Startup (2022) · Glassdoor Best Places to Work, #6 (2022)\nOwner Experience Agent\nThe Owner Experience Agent is the front line of the Pacaso owner journey, delivering high-touch, concierge-level service across phone, email, chat, text, and AI-supported channels.\nOperating within a 24/7 support environment, this role supports approximately 2,000 owners and serves as the first point of contact for all inquiries, issues, and stay-related needs. Agents diagnose concerns, resolve the majority remotely, and coordinate cross-functionally when necessary - maintaining full ownership through resolution.\nCore Responsibilities\nOwner Relationship Management & Case Ownership\nServe as the primary point of contact for all owner inquiries\nDeliver empathetic, confident, and personalized service aligned with Pacaso’s luxury standards\nTake end-to-end ownership of cases, ensuring clear communication and resolution\nMaintain detailed documentation of owner preferences, history, and case notes to ensure seamless continuity across shifts\nBuild trusted, long-term relationships through proactive updates and consistent follow-through\nIssue Resolution & Stay Support\nTroubleshoot home systems and operational issues using playbooks and home-specific knowledge\nResolve the majority of issues without escalation\nPartner with downstream teams (Asset Management, Accounting, Legal, Experience Managers, etc.) when needed, maintaining accountability for outcomes\nProvide real-time support during owner stays, including urgent maintenance, housekeeping coordination, access needs, and concierge-style requests\nRemain calm and solution-oriented during high-pressure in-stay situations\nOperating Standards\nMeet or exceed service-level expectations for responsiveness, resolution time, and owner satisfaction\nParticipate in 24/7 shift coverage, including weekends, holidays, and on-call rotations\nContribute to continuous improvement of workflows, playbooks, and service standards\nUphold Pacaso’s luxury brand standards in every interaction\nQualifications\n3-5+ years of experience in hospitality, luxury property management, concierge services, or high-end customer support\nExperience supporting high-value clients or owners with elevated expectations\nStrong troubleshooting and critical-thinking skills\nCalm, professional presence under pressure\nExcellent written and verbal communication skills\nComfortable working in a 24/7 support environment (shift work)\nWorking Hours\nHours (2 Schedule options to choose from) Starting on 1/4/2027. Some flexibility will be required based on coverage needs.\n\nOption 1: \nMonday - 8am ET - 7pm ET\nTuesday - 6am ET - 5pm ET\nWednesday - Off\nThursday - Off\nFriday - 6am ET - 5pm ET\nSaturday - 6am ET - 5pm ET\nSunday - Off\n\nOption 2:Monday - 8am ET - 5pm ET\nTuesday - 6am ET - 3pm ET\nWednesday - Off\nThursday - 8am ET - 4pm ET\nFriday - 6am ET - 3pm ET\nSaturday - 6am ET - 3pm ET\nSunday - Off\n\nCompensation\n$80k salary with equity (RSU's)\nWhy You'll Love Working Here\nWe invest in our Crew the way we invest in our homes - thoughtfully, generously, and with care.\nCompetitive base salary and meaningful equity - every Crew member shares in what we're building\nDiscretionary time off - take the rest you need, when you need it\nPremium medical, dental, and vision coverage for you and your family\nSponsored memberships to One Medical, Peloton, and WellHub for whole-person, modern healthcare\n 401(k) to help you build long-term security\nPaid parental leave for primary and secondary caregivers\nHome office stipend and a monthly internet and cell phone reimbursement to set you up for great remote work\nQuarterly team gatherings and ongoing learning and development investment\nOur Commitment\nPacaso is proud to be an equal opportunity employer. We welcome applicants of every race, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, ability, and background - including veterans and individuals with disabilities. We believe a Crew as diverse as the owners we serve makes Pacaso stronger, and we're committed to building a workplace where every voice belongs.","description_format":"text","description_chars":5571,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Home office","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Vacation Rentals","Property Development","Property Management"],"lifecycle":[{"event":"open","at":"2026-11-04T23:57:46Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":212500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.383,"p_room":0.28,"age_days":237,"expected_fill_days":46,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/pacaso-owner-experience-agent","json_url":"https://alion.io/job/pacaso-owner-experience-agent.json","meta":{"generated_at":"2026-11-05T07:47:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9791,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58728},"rest":"https://alion.io/mcp/rest/get_company?id=58728"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpacaso-owner-experience-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpacaso-owner-experience-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpacaso-owner-experience-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pacaso-owner-experience-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpacaso-owner-experience-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3778111}},{"tool":"search_jobs","arguments":{"company":"pacaso.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3778111},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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