{"id":4242549,"url":"https://alion.io/job/paccar-salesforce-lead-analyst","title":"Salesforce Lead Analyst","company":{"id":1871772,"name":"PACCAR","domain":"paccar.com","url":"https://alion.io/company/paccar","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Renton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90400,"max":128040,"currency":"USD","period":"year","gross":null,"usd_annual":128040},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":false},{"name":"Apex","optional":false},{"name":"Rest API","optional":false},{"name":"SOAP","optional":false},{"name":"Visualforce","optional":false}],"status":"live","first_seen_at":"2026-10-21T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-13T12:23:56Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Requisition Summary\nThe CX Salesforce Lead Analyst is a senior-level subject matter expert responsible for designing, configuring, testing, and delivering advanced Salesforce solutions for high-impact business requirements across PACCAR Parts' Customer Experience (CX) organization. In addition to hands-on platform delivery, the role serves as a designated workflow coordinator, owning the Salesforce delivery pipeline and cross-functional coordination across Renton and India teams.\nThis role is the primary coordination point for pipeline ownership, delivery sequencing, cross-location handoffs, and release readiness, ensuring work moves from intake to production with quality and consistency at every stage. The role also contributes to platform roadmap execution, enhancement governance, release management, and AI capability development across a geographically distributed team.\nBeyond delivery, this role contributes to building the institutional knowledge and succession depth required to sustain continuity and support the function's continued growth.\nJob Functions / Responsibilities\nOwn the Salesforce delivery pipeline, ensuring enhancement requests are triaged, prioritized, and sequenced into a coherent delivery structure.\nServe as the designated coordination point across Renton and India, managing cross-location handoffs, pipeline visibility, and delivery sequencing.\nOwn release coordination across all active workstreams, ensuring contributor readiness and surfacing delivery risks within the team.\nProvide operational continuity during peak periods and planned absences, holding delivery coordination across all Salesforce workstreams.\nOwn and maintain platform configuration standards, technical documentation, and governance frameworks, ensuring consistency across all development and delivery activity.\nDesign, configure, test, and deliver advanced declarative and programmatic Salesforce solutions (flows, automations, custom objects, Lightning pages, Agentforce) for high-impact business requirements.\nLead end-to-end planning, delivery, and governance of Salesforce projects including scope, timelines, risk management, and stakeholder communications.\nApply advanced Salesforce analytics capabilities (Reports and Dashboards, Einstein Analytics/CRMA) to deliver actionable insights and support data-driven decision making.\nAnalyze existing business processes, identify improvement opportunities, and deliver sophisticated Salesforce-based solutions to resolve complex CX challenges, applying expert knowledge of user-centered design principles to drive system adoption and performance.\nLead business process reviews, facilitate workshops, and collaborate with cross-functional teams to define future-state solutions, drive consensus, and deliver comprehensive documentation in alignment with governance and change management standards.\nMentor and provide expert guidance to team members on Salesforce best practices, process optimization, and declarative/programmatic development.\nSkills/Competencies\nExpert-level knowledge of Salesforce declarative and programmatic development, business analysis, and process improvement.\nAdvanced proficiency with Salesforce Apex, Visualforce, SOQL, SOSL, Process Builder, Flows, and Einstein automation.\nProficiency in Salesforce integrations (REST/SOAP APIs, middleware), AppExchange solutions, managed packages, and data logger/error handling.\nAdvanced proficiency with Salesforce Data Loader or other data import/export tools.\nAdvanced proficiency with Salesforce analytics tools (Salesforce Reports and Dashboards, Einstein Analytics/CRMA).\nDemonstrated leadership in facilitating workshops, driving stakeholder consensus, and delivering complex solutions.\nStrong customer service orientation, communication, and problem-solving skills.\nExcellent oral and written communication skills, with experience working across all levels of an organization.\nAbility to manage multiple projects in a fast-paced, cross-functional environment.\nHigh attention to detail and a commitment to quality and governance standards.\nProactive, self-directed, and highly collaborative approach.\nQualifications\nBachelor’s degree in Business or related field required.\nMinimum 3 years of experience in PACCAR or equivalent industry as an application administrator.\nSalesforce Certified Advanced Administrator required.\nSalesforce Certified Agentforce Specialist required.\nProven experience delivering complex Salesforce solutions and process improvements.\nDemonstrated ability to work effectively with cross-functional teams and stakeholders.\nPreferred Qualifications\nAdvanced degree (e.g., MBA/MS).\nProject Management experience and/or certification (e.g., PMP).\nExperience with advanced Salesforce features, automation frameworks, and UX design.\nAdditional Job Board Information\nBenefits\nAs a U.S. PACCAR employee, you have a full range of benefit options including:\n401k with up to a 5% company match\nFully funded pension plan that provides monthly benefits after retirement\nComprehensive paid time off - minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time\nTuition reimbursement for continued education\nMedical, dental, and vision plans for you and your family\nFlexible spending accounts (FSA) and health savings account (HSA)\nPaid short-and long-term disability programs\nLife and accidental death and dismemberment insurance\nEAP services including wellness plans, estate planning, financial counseling and more\nThis position is eligible for a holiday gift\nSalary Range:\nAt PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $90,400 - $128,040 annually. Additionally, this role is eligible for the full range of benefit options listed above.\nAdditional Information:\nPACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.\nPACCAR Parts is an E-Verify Employer\nPACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.\nDivision Information\nPACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 21 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class eCommerce and Marketing Technology that generates and supports industry leading sales in conjunction with our outstanding supply chain that delivers record levels of inventory availability for our dealerships and customers.\nCompany Information\nPACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.\nWhether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services - you can develop the career you desire with PACCAR. Get started!","description_format":"text","description_chars":7881,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Automotive Manufacturing","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-11-13T12:13:49Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 71 · green card filings: 32","filings_12m":71,"filings_prev_12m":88,"green_card_filings_12m":32,"median_offered_wage_usd":117500,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":17}],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.793,"p_room":0.75,"age_days":23,"expected_fill_days":29,"reasons":["conf:0","win:late","comp:brand"],"computed_at":"2026-11-13T13:15:33Z"},"pay":{"stated_usd_annual":128040,"is_top_pay":false},"html_url":"https://alion.io/job/paccar-salesforce-lead-analyst","json_url":"https://alion.io/job/paccar-salesforce-lead-analyst.json","meta":{"generated_at":"2026-11-13T13:15:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26581,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1871772},"rest":"https://alion.io/mcp/rest/get_company?id=1871772"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpaccar-salesforce-lead-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpaccar-salesforce-lead-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpaccar-salesforce-lead-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/paccar-salesforce-lead-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpaccar-salesforce-lead-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4242549}},{"tool":"search_jobs","arguments":{"company":"paccar.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4242549},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}