{"id":4242536,"url":"https://alion.io/job/paccar-vehicle-support-specialist","title":"Vehicle Support Specialist","company":{"id":1871772,"name":"PACCAR","domain":"paccar.com","url":"https://alion.io/company/paccar","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lewisville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70500,"max":96690,"currency":"USD","period":"year","gross":null,"usd_annual":96690},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-22T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-13T12:23:56Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Requisition Summary\nAs a Vehicle Support Specialist, you will become an expert on PACCAR Engines, Aftertreatment, and chassis Electrical Systems; provide accurate and timely support to PACCAR Dealership Technicians; communicate technical information to all PACCAR divisions; and act as the first point of dealer contact across all PACCAR Divisions with a goal of maximizing customer Uptime.\nJob Functions / Responsibilities\nProvide direct Tier 1 technical support to Dealer Technicians by:Identifying customer concerns, reviewing troubleshooting results, and providing timely and accurate support using our internal case management tool TCS 365.\nFollow-up on repair progress to ensure maximum uptime in returning trucks to service.\n\nProvide software support on engine applications and some chassis applications that require special approvals and/or additional research and provide information to dealer technicians on these situations.\nSupport cross-functional projects including, but not limited to, service tools and documentation, product quality, and Voice of Customer.\nEscalate complex vehicle issues to Technical Lead, Tier 2 and 3 Field Support Teams, and leadership teams as appropriate.\nAttain and maintain all PACCAR Engine Certifications and staying current on industry systems and technologies.\nIdentify opportunities for continuous improvement.\nQualifications\n4+ years of experience in automotive and/or diesel engine diagnostics required. (OEM dealership experience strongly preferred)\nFundamental understanding of engine and aftertreatment systems and demonstrated ability to accurately and efficiently diagnose component and/or system faults.\nFundamental understanding of electrical system theory and demonstrated ability to accurately and efficiently diagnose electrical system faults\nProficient in industry computer-based diagnostic tools and standards including OBD (On Board Diagnostics)\nCurrently enrolled in an automotive or diesel technical degree program; technical or bachelor’s degree preferred\nAbility to earn and maintain technical certifications\nAbility to handle multiple tasks and produce high volume/high quality output\nWillingness to work in a fast-paced 24/7 environment and adapt to changing schedules and requirements\nAbility to work under limited supervision and able to make sound decisions under pressure\nStrong PC skills, including proficiency with Microsoft Office Suite\nStrong customer service and written communication skills\nAdditional Job Board Information\nPACCAR Benefits:\nAs a U.S. PACCAR employee, you have a full range of benefit options including:\n401k with up to a 5% company match\nFully funded pension plan that provides monthly benefits after retirement\nComprehensive paid time off - minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time\nTuition reimbursement for continued education\nMedical, dental, and vision plans for you and your family\nFlexible spending accounts (FSA) and health savings account (HSA)\nPaid short-and long-term disability programs\nLife and accidental death and dismemberment insurance\nEAP services including wellness plans, estate planning, financial counseling and more\nThis position is eligible for a holiday gift\nSalary Range:\nAt PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $70,500 - $96,690 annually. Additionally, this role is eligible for the full range of benefit options listed above.\nAdditional Information:\nPACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.\nPACCAR Parts is an E-Verify Employer\nPACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.\nDivision Information\nPACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 21 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.\nCompany Information\nPACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.\nWhether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services - you can develop the career you desire with PACCAR. 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