{"id":3482814,"url":"https://alion.io/job/pacific-catch-it-support-technician","title":"IT Support Technician","company":{"id":3008411,"name":"Pacific Catch","domain":"pacificcatch.com","url":"https://alion.io/company/pacificcatch","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"part_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Walnut Creek, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Google Workspace","optional":true}],"status":"live","first_seen_at":"2026-10-29T18:25:25Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-30T01:48:00Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Description\nOVERVIEW\nThe IT Support Technician is the friendly first stop when something with technology isn’t working at Pacific Catch. You’ll help our restaurant teams and office staff with everyday tech needs, like fixing a jammed receipt printer, getting a register back online, setting up a new laptop, or helping someone get back into their account. This is a as-needed, hourly position hands-on role with plenty of time in our restaurants. It’s a great fit for someone early in their IT career who enjoys solving problems, helping people, and learning new skills.\nREPORTS TO\nDirector of IT\nSCHEDULE\nHours vary week to week based on business needs, and there are no guaranteed minimum hours. Most work happens during the day on weekdays, but some early mornings, evenings, overnights, or weekends may be needed, such as after-hours or overnight work while restaurants are closed.\nREQUIRED ATTRIBUTES\nPatient, friendly, and calm under pressure, especially during a busy lunch or dinner rush\nGood at explaining tech in simple, everyday words\nCurious and eager to learn; enjoys figuring out how things work\nOrganized, dependable, and good at following through\nComfortable working on your own and as part of a team\nPassionate about hospitality and creating a great guest experience\nRESPONSIBILITIES OF A IT SUPPORT TECHNICIAN\nBe the first point of contact when restaurant or office staff need tech help, by phone, email, chat, or in person.\nKeep track of every request from start to finish so nothing slips through the cracks, and let people know when it’s fixed.\nTroubleshoot and fix restaurant equipment, including Toast registers, handheld tablets, kitchen screens, receipt and kitchen printers, and card readers.\nHelp with Wi-Fi and internet problems at the restaurants, such as restarting equipment and working with the internet provider when service is down.\nSet up, update, and repair laptops (Mac and Windows), phones, and other devices for new and current employees, including staff who work remotely.\nSet up and remove user accounts for new hires and departing employees, following IT’s written steps and approval process.\nHelp team members with password resets, sign-in problems, and using our password manager safely.\nReach out to outside vendors, such as Toast, phone, and alarm providers, when a problem needs their help, and follow up until it’s solved.\nKeep an accurate list of company equipment: what we have, where it is, who has it, and when it needs replacing.\nWrite and update simple how-to guides so staff can solve common issues on their own.\nHelp train restaurant teams on the systems they use every day.\nFollow company security practices and speak up right away if something looks suspicious, like a scam email or an unknown device.\nEscalate bigger problems to the Director of IT, and help out with other IT projects as they come up.\nRequirements\nREQUIRED EXPERIENCE AND SKILL SET\nHigh school diploma or equivalent required; a college degree or coursework in IT is a plus but not required.\n0-2 years of experience in IT support, a help desk, or a customer-facing tech role. Schooling, internships, and personal projects count too.\nComfortable using both Mac and Windows computers, smartphones, and common office apps like Google Workspace.\nBasic understanding of Wi-Fi, internet, and how devices connect to a network.\nStrong customer service skills and clear written and spoken communication.\nIndustry certifications such as CompTIA A+ or the Google IT Support Certificate are a plus.\nRestaurant or hospitality experience is a plus, as is any familiarity with Toast, RingCentral, Otter, or similar restaurant tools.\nPHYSICAL REQUIREMENTS AND TRAVEL\nValid California driver's license, reliable transportation, and the ability to travel between restaurant locations(mileage reimbursed per company policy)\nAble to lift and carry up to 40 pounds, and to bend, kneel, and reach to work on equipment under counters, behind registers, and in back offices.\nAble to stand and walk for long periods while working in restaurant settings.\nHourly Rate: $25\nSalary Description\n$25.00 per hour","description_format":"text","description_chars":4105,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Catering & Food Services"],"lifecycle":[{"event":"open","at":"2026-10-29T20:40:20Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":13,"reasons":["conf:4","win:early","comp:junior"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/pacific-catch-it-support-technician","json_url":"https://alion.io/job/pacific-catch-it-support-technician.json","meta":{"generated_at":"2026-10-30T06:31:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9079,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3008411},"rest":"https://alion.io/mcp/rest/get_company?id=3008411"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpacific-catch-it-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpacific-catch-it-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpacific-catch-it-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pacific-catch-it-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpacific-catch-it-support-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3482814}},{"tool":"search_jobs","arguments":{"company":"pacificcatch.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3482814},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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