{"id":921336,"url":"https://alion.io/job/pacific-health-group-community-supports-lead-care-coordinator-housing-mendocino-county","title":"Community Supports Lead Care Coordinator (Housing) - Mendocino County","company":{"id":5092,"name":"Pacific Health Group","domain":"mypacifichealth.com","url":"https://alion.io/company/mypacifichealth","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":90,"open_postings":47,"ghost_share":0,"stale_share":0.383,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Communications","role_family":"Communications","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Bragg, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30,"max":35,"currency":"USD","period":"hour","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-14T00:00:00Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-09-24T16:50:41Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":10},"description":"Schedule: Monday - Friday | 8:30 AM - 5:00 PM\nCompensation: $30.00 - $35.00 per hour\nLocation: Hybrid - Mendocino County\nThis includes locations such as:\nAlbion\nBoonville\nBranscomb\nUkiah\nCasper\nAbout Pacific Health Group\nAt Pacific Health Group, we are at the forefront of revolutionizing health and wellness through innovation, compassion, and community-driven care. Our mission is to empower members, uplift families, and positively impact the communities we serve.\nOur Community Supports (CS) Program helps Medi-Cal members live more independently by addressing health-related social needs. In this role, you won’t just create care plans-you’ll guide members through every step of their journey, ensuring they receive the support and services needed to thrive.\nWhat This Role Looks Like (Day-to-Day Reality)\nThis is a highly field-based role supporting members directly in the community.\nSupport members participating in CalAIM Community Supports Housing programs, including Housing Transition Navigation Services, Housing Tenancy & Sustaining Services, and Housing Deposit assistance.\nConduct outreach and complete intake assessments for members in need of housing\nBuild strong partnerships with housing providers, shelters, landlords, and community organizations to improve housing access and long-term stability.\nProvide comprehensive, person-centered housing care management to a diverse panel of high-needs members (including individuals experiencing severe mental health conditions and substance dependencies).\nSpend approximately 65% of your time in the field (home inpections, shelters, community settings)\nConduct in-person visits, assessments, and follow-ups\nTravel locally within county and surrounding counties\nManage and coordinate the application pipeline for housing resources, including processing critical documents like Housing Deposit Services (HDS) packages and coordinating landlord allocations.\nParticipate in community outreach efforts including events, partnerships, and local engagement to build referral routes.\nNavigate seamlessly and concurrently across multiple primary platforms.\nComplete high-fidelity chart notes and clinical documentation in real-time following state guidelines.\nThis role requires independence, strong time management, leadership capability, and comfort working in fast-paced, community-based environments.\nWhat You’ll Do\nHousing Stability Services\nSupport members experiencing homelessness or at risk of homelessness by providing Housing Transition Navigation Services, helping them successfully transition into long-term stable housing while coordinating healthcare and community-based services that address housing as a key social driver of health.\nCoordinate Housing Tenancy & Sustaining Services by helping members keep a stable housing through ongoing case management, advocacy, landlord engagement, and connections to healthcare, behavioral health, and community resources.\nAssist members with Housing Deposits, coordinating required documentation and facilitating access to deposit assistance that removes financial barriers to securing permanent housing.\nCollaborate with housing authorities, landlords, shelters, property managers, healthcare providers, and community-based organizations to ensure successful housing placement and long-term tenancy.\nMonitor members' housing stability and proactively address barriers that could place housing or health outcomes at risk.\nCare Coordination & Case Management\nConduct comprehensive member assessments to identify health and social needs.\nDevelop and manage housing individualized care plans\nCoordinate appointments, services, and long-term housing support systems\nEnsure continuity of care and consistent follow-through\nMember Engagement & Advocacy\nBuild strong, trusting relationships with members and their families\nProvide ongoing support through phone, video, and in-person visits\nAdvocate for timely care, services, and equitable access to resources\nCommunity Outreach & Engagement\nRepresent Pacific Health Group in the community through outreach events, partnerships, and local initiatives\nBuild and maintain relationships with community-based organizations, shelters, and service providers\nIdentify opportunities to expand community presence and improve access to services\nSupport outreach efforts that drive member engagement and program awareness\nCommunity Resource Navigation\nConnect members to housing resources and assist providing long term housing\nStrengthen partnerships with community-based organizations\nIdentify gaps in resources and escalate needs for program improvement\nTeam Support\nActively participate as a collaborative team player by maintaining an engaging, \"camera-on\" presence in all departmental huddles, sharing valuable housing resources in the team channels, and offering cross-coverage support to peers.\nAssist with new Lead Care Managers shadowing sessions \nPromote consistency, collaboration, and best practices across the team\nDocumentation & Compliance\nMaintain accurate and timely documentation of all member interactions\nEnsure compliance with Medi-Cal, CalAIM, and Community Supports program requirements\nTrack progress, outcomes, and service delivery\nTeam Collaboration\nPartner with interdisciplinary teams including behavioral health, outreach, and social services\nCoordinate with healthcare providers and payers to ensure seamless care delivery\nContinuous Improvement\nIdentify trends and gaps in services\nDemonstrate a high level of professionalism by actively collaborating with leadership during 1:1 coaching syncs to integrate feedback and refine daily workflows.\nHow Success Is Measured\nSuccessful housing placements and housing retention for eligible members.\nDemonstrated continuous progression of member care through the care pipeline. This includes maintaining strong engagement with high-needs individuals, avoiding gaps in care, and successfully helping members meet their housing stabilization milestones.\nTimely coordination of Housing Transition Navigation Services, Housing Tenancy & Sustaining Services, and Housing Deposit assistance.\nImproved member health outcomes through housing stabilization and reduced barriers to care.\nMember engagement and successful care coordination outcomes\nTimely and accurate documentation\nAbility to manage caseload independently and effectively, and keeping your caseload active and continuously growing through effective outreach and timely enrollment strategies.\nQuality team support provided\nStrength of community partnerships and outreach engagement\nCompliance with program and regulatory requirements\nWho Thrives in This Role\nIs comfortable working independently in the field and remote environments\nCan manage complex caseloads and competing priorities\nIs a strong leader and team collaborator\nIs proactive, resourceful, and solution-oriented\nThrives in fast-paced, community-based environments\nEnjoys engaging with the community and building relationships\nIs passionate about supporting high-acuity, underserved populations\nDetail-Oriented and enjoys multi tasking \nEmbraces constructive feedback\nProficient with high-volume documentation and enjoys keeping meticulous, complete records of every member touchpoint.\nComfortable and compassionate when working with complex individuals facing severe mental health challenges, and demonstrates strong emotional intelligence and proven de-escalation techniques during crisis situations.\nEqual Employment Opportunity\nPacific Health Group, along with its divisions, is a proud Equal Opportunity Employer. We embrace diversity and are devoted to creating an inclusive environment for all employees. Our commitment is to ensure equal employment opportunities for every qualified candidate, irrespective of race, religion, gender, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other status protected by federal, state, or local laws.\nAt Pacific Health Group, we recognize the importance of accessibility and are dedicated to providing reasonable accommodations for individuals with disabilities. We believe that our strength lies in our diversity, and we are committed to building a workforce that reflects the varied communities we serve. Join us in a workplace where everyone's contributions are valued and respected.\nPre-Employment Requirements\nEmployment is contingent upon the successful completion of our pre-employment process, which includes a background check and the submission of all required documentation and new hire paperwork.\nAI & Human Interaction (HI) in Recruitment\nPacific Health Group is committed to fairness, equity, and transparency in our hiring practices. We use AI (Artificial Intelligence) tools to help match candidate resumes against our job descriptions, focusing on qualifications, skillsets, and location.\nAll resumes that meet these criteria are then reviewed by HI (Human Interaction) - our recruiting and HR team. Pacific Health Group remains true to our Equal Employment Opportunity (EEO) statement, ensuring that every candidate is given fair and consistent consideration.\nRequirements\nMinimum Qualifications\nStrong understanding of the housing system and demonstrated working knowledge of local housing resources, housing navigation, community-based support programs, or transitional housing support workflows (such as Medi-Cal, CalAim, Community Supports, or HUD programs).\nExperience: 3-5 years in case management, social services, or healthcare\nExperience with: Medi-Cal, CalAIM, and Community Supports programs (preferred)\nStrong understanding of healthcare systems, managed care, and community resources\nExcellent communication, empathy, and cultural competence\nStrong organizational and time management skills\nMust be proficient in technology, including case management systems, EHR platforms, and documentation tools\nAbility to document in real-time and manage member data accurately\nComfortable navigating multiple systems and communication platforms\nWork Requirements\nAbility to travel locally within Mendocino County\nValid California Driver’s License and reliable transportation\nAbility to work in a hybrid, field-based environment\nBenefits\nCompensation & Benefits\nHourly Range:$30.00 - $35.00, depending on experience, qualifications, and internal equity\nMonthly stipend\n160 hours PTO + paid sick time\n11 paid holidays (including birthday and floating holiday)\n4 paid volunteer hours per month\n90% employer-paid employee-only medical benefits\nFlexible Spending Account (FSA)\nShort-term & long-term disability, AD&D\nEmployee Assistance Program (EAP)\n401(k) with company match\nProfessional development opportunities\nQuarterly in-person events\nEmployee discount programs","description_format":"text","description_chars":10744,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Mental Health","Dental Care"],"lifecycle":[{"event":"open","at":"2026-09-15T01:27:33Z"}],"liveness":{"score":64,"band":"ok","label":"Likely open","p_open":1,"p_active":0.716,"p_room":0.9,"age_days":10,"expected_fill_days":23,"reasons":["conf:2","win:mid"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":false},"html_url":"https://alion.io/job/pacific-health-group-community-supports-lead-care-coordinator-housing-mendocino-county","json_url":"https://alion.io/job/pacific-health-group-community-supports-lead-care-coordinator-housing-mendocino-county.json","meta":{"generated_at":"2026-09-24T19:29:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}