{"id":1051842,"url":"https://alion.io/job/pacific-health-group-enhanced-care-management-lead-care-coordinator-team-lead","title":"Enhanced Care Management Lead Care Coordinator Team Lead","company":{"id":5092,"name":"Pacific Health Group","domain":"mypacifichealth.com","url":"https://alion.io/company/mypacifichealth","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":90,"open_postings":47,"ghost_share":0,"stale_share":0.383,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70304,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":70304},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-18T00:00:00Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-09-24T16:50:41Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Schedule: Monday - Friday | 8:30 AM - 5:00 PM\nCompensation: $70,304 annual salary\nFLSA: Exempt\nLocation: Hybrid (Field-Based in Hiring County)\nThis is not a people manager position\nAbout Pacific Health Group\nAt Pacific Health Group, we’re more than just a healthcare organization-we’re a catalyst for positive change in our communities. Our Enhanced Care Management (ECM) programs focus on addressing social determinants of health and delivering community-based services that meet each individual’s unique needs.\nAs an ECM Lead Care Manager (LCM) Team Lead, you will play a key role in supporting frontline operations, strengthening team performance, and reinforcing high-quality, person-centered care delivery across the department. This position is ideal for an experienced ECM professional who thrives in both field-based member support and team development.\nWhy This Role Matters\nThe ECM LCM Team Lead serves as a bridge between frontline staff and leadership, helping ensure operational consistency, accountability, and compassionate member care. In addition to managing a reduced caseload, this role provides hands-on support to fellow LCMs, assists with onboarding and coaching, and helps maintain department workflows and quality standards.\nThis role combines direct member impact with operational leadership and is ideal for someone passionate about mentorship, problem-solving, and improving outcomes for vulnerable populations.\nWhat You’ll Do\nTeam Support & Operations\nProvide day-to-day support and guidance to fellow Lead Care Managers (LCMs)\nServe as a resource for staff questions, workflows, and ECM best practices\nAssist in monitoring team productivity, documentation completion, and operational consistency\nIdentify and escalate concerns, risks, workflow gaps, or trends to management as appropriate\nSupport coverage needs, including member follow-up when assigned LCMs are unavailable (e.g., PTO coverage)\nCollaborate closely with leadership to maintain accountability, performance standards, and quality of care delivery\nReinforce company expectations, workflows, and compliance standards across the team\nTraining & Staff Development\nSupport onboarding and ongoing development of new and existing LCMs\nProvide shadowing opportunities during in-person visits and fieldwork\nDemonstrate best practices for member engagement, documentation, outreach, and care coordination\nProvide real-time coaching, guidance, and operational support to staff\nAssist with reinforcing documentation standards, productivity expectations, and quality assurance initiatives\nCare Coordination & Member Support\nProvide direct member support and care coordination assistance as assigned based on operational and coverage needs\nAssist with member follow-up, engagement, and continuity of care during staffing gaps, PTO coverage, or high-volume periods\nSupport Lead Care Managers with complex member coordination, barriers to engagement, and escalation needs\nCoordinate medical, behavioral health, and community-based services to support member stability and care continuity\nAssist with transitions of care, hospital discharges, referrals, and follow-up coordination as needed\nBuild strong, supportive relationships with members through compassionate, person-centered engagement\nOutreach Support\nProvide support for community-based outreach initiatives as needed\nParticipate in occasional in-person outreach activities across multiple counties\nAssist with identifying, engaging, and enrolling eligible members into ECM, Community Supports (CS), and Behavioral Health (BH) programs\nSupport community partnership development and outreach efforts\nAssist during coverage gaps, staffing shortages, or high-need operational periods\nDocumentation & Compliance\nMaintain timely, accurate, and compliant documentation in accordance with Medi-Cal, CalAIM, and ECM requirements\nAssist in reinforcing documentation quality standards across the team\nSupport quality improvement efforts and internal auditing processes\nEnsure care coordination activities are properly documented within company systems\nMinimum Qualifications\n3+ years of experience in Enhanced Care Management (ECM), case management, social services, or healthcare coordination\nPrevious experience mentoring, training, or supporting staff strongly preferred\nStrong understanding of Medi-Cal, CalAIM, and ECM program requirements\nExcellent communication, leadership, organizational, and problem-solving skills\nAbility to effectively balance member care responsibilities with operational support duties\nStrong documentation and technology proficiency\nExperience working with vulnerable or high-acuity populations preferred\nWho Thrives in This Role\nThis role is a strong fit for someone who:\nNaturally mentors and supports others\nLeads through collaboration, accountability, and consistency\nThrives in fast-paced, community-based environments\nIs proactive, adaptable, and solution-oriented\nBalances compassion for members with strong operational awareness\nIs comfortable stepping into both field-based and administrative responsibilities\nTakes initiative and helps strengthen team culture and performance\nHow Success Is Measured\nConsistent support and guidance provided to LCM team members\nTimely and compliant documentation completion\nStrong member engagement and care coordination outcomes\nPositive collaboration with staff, leadership, providers, and community partners\nAbility to assist with maintaining team productivity, accountability, and operational consistency\nEffective onboarding and development support for new staff\nRequirements\nValid California Driver's License and active auto insurance meeting CA requirements\nReliable personal vehicle for daily work use\nSuccessful completion of background check (including MVR)\nMust be able to travel up to 60-70% within the county to conduct in person visits\nMust successfully complete a Testlify skills assessment\nMust have a reliable working laptop for the first 21 days of employment (personal equipment stipend) until company issued laptop is received\nMust have effective Time Management skills\nMust have internet speed of - 300+ mbps download and 25+mbps upload\nMust be proficient in technology, including documentation systems, case management platforms, and communication tools\nMust be willing to work occasional evenings and weekends as needed\nBenefits\nCompensation & Benefits\nYearly salary: $70,304\nMonthly stipend\n160 hours PTO + paid sick time\n11 paid holidays (including birthday and floating holiday)\n4 paid volunteer hours per month\n90% employer-paid employee-only medical benefits\nFlexible Spending Account (FSA)\nShort-term & long-term disability, AD&D\nEmployee Assistance Program (EAP)\n401(k) with company match\nProfessional development opportunities\nQuarterly in-person events\nEmployee discount programs","description_format":"text","description_chars":6812,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Mental Health","Dental Care"],"lifecycle":[{"event":"open","at":"2026-09-19T00:18:45Z"}],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.791,"p_room":1,"age_days":6,"expected_fill_days":23,"reasons":["conf:2","win:early"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":70304,"is_top_pay":false},"html_url":"https://alion.io/job/pacific-health-group-enhanced-care-management-lead-care-coordinator-team-lead","json_url":"https://alion.io/job/pacific-health-group-enhanced-care-management-lead-care-coordinator-team-lead.json","meta":{"generated_at":"2026-09-24T19:36:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}