{"id":1011702,"url":"https://alion.io/job/pacific-health-group-enhanced-care-management-lead-care-coordinator","title":"Enhanced Care Management Lead Care Coordinator","company":{"id":5092,"name":"Pacific Health Group","domain":"mypacifichealth.com","url":"https://alion.io/company/mypacifichealth","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":90,"open_postings":47,"ghost_share":0,"stale_share":0.383,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["El Centro, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":29,"max":32,"currency":"USD","period":"hour","gross":null,"usd_annual":64000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-17T20:33:14Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-09-24T16:50:41Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Schedule: Monday - Friday | 8:30 AM - 5:00 PM\nCompensation: $29.00 - $32.00 per hour (based on experience)\nFLSA: Non-Exempt\nLocation: Hybrid (Field-Based in Hiring County - San Diego County, Imperial County)\nThis position is an individual contributor, not a People Manager\nAbout Pacific Health Group\nAt Pacific Health Group, we’re more than just a healthcare organization-we’re a catalyst for positive change in our communities. Our Enhanced Care Management (ECM) programs focus on addressing social determinants of health and providing community-based services that truly meet each individual’s needs. As a Lead Care Coordinator, you won’t just create care plans-you’ll personally guide members at every step, arranging all the services they need to thrive and building authentic, trusting relationships along the way.\nWhy This Role Matters - Holistic Impact and Compassionate Care\nYou won’t just coordinate clinical visits. You’ll respond to real-life challenges such as housing, food insecurity, and mental health, ensuring that members’ needs are addressed comprehensively.\nBy forming strong, personal connections through frequent in-person visits, you’ll become a pivotal support system-someone members can rely on for comfort, guidance, and advocacy.\nMinimum Qualifications\nResidency: Must reside in hiring county\n Experience: 3-5 years in case management, social services, or healthcare (preferred)\n Experience with: Medi-Cal, CalAIM, or Enhanced Care Management (preferred)\nWorking experience of healthcare systems and community resources is a plus\nExcellent communication, organization, and time management skills\nProficiency with documentation systems and technology\nAbility to effectively communicate both written and verbally\nRequirements\nRequirements:\nValid California Driver’s License and active auto insurance meeting CA requirements\nReliable personal vehicle for daily work use\nSuccessful completion of background check (including MVR)\nMust be able to travel up to 60-70% within the county to conduct in person visits\nMust successfully complete a Testlify skills assessment \nMust have a reliable working laptop for the first 21 days of employment (personal equipment stipend) until company issues laptop is received\nMust have effective Time Management skills\nMust have internet speed of - 300+ mbps download and 25+mbps upload \nMust be proficient in technology, including documentation systems, case management platforms, and communication tools\nPreferred: Bilingual proficiency in Spanish\nWhat This Role Looks Like (Day-to-Day Reality)\nThis is a high-impact, field-based role supporting members in the community.\nManage a caseload of approximately 60-70 members\nConduct 3-5 in-person visits per day (homes, shelters, community settings)\nSpend 60-70% of your time in the field\nTravel locally within hiring county (mileage reimbursed)\nCoordinate care across medical, behavioral health, and community services\nDocument in real-time or by end of day using internal systems\nWhat You’ll Do\nCare Coordination & Case Management\nDevelop and manage individualized care plans\nCoordinate appointments, services, and follow-ups across providers\nSupport transitions of care (hospital discharge, referrals, etc.)\nMember Engagement & Advocacy\nBuild trust through consistent, in-person engagement\nAdvocate for timely access to care, services, and resources\nSupport members navigating housing, food access, transportation, and behavioral health needs\nCommunity Outreach & Engagement\nRepresent Pacific Health Group in the community through outreach events, partnerships, and local initiatives\nBuild and maintain relationships with community-based organizations, shelters, and local resource partners\nIdentify opportunities to expand community presence and improve member access to services\nCommunity Resource Navigation\nConnect members to local programs and services\nBuild relationships with community-based organizations\nIdentify gaps in resources and escalate when needed\nDocumentation & Compliance\nComplete timely and accurate documentation\nMaintain compliance with Medi-Cal, CalAIM, and ECM program requirements\nTeam Collaboration\nPartner with internal teams, providers, and community stakeholders\nParticipate in case conferences and care coordination meetings\nHow Success Is Measured\nConsistent member engagement and visit completion\nTimely and accurate documentation\nEffective care coordination and follow-through\nAbility to manage caseload independently\nPositive collaboration with internal and external partners\nAbility to effectively communicate with internal and external stakeholders\nWho Thrives in This Role\nThis role is a strong fit for someone who:\nIs comfortable working independently in the field\nCan manage a high caseload independently with minimal supervision\nIs resourceful, proactive, and solution-oriented\nThrives in fast-paced, community-based environments\nIs passionate about supporting underserved populations\nCares about their community and its people\nIndependently navigate new software and company issued equipment\nBenefits\nCompensation & Benefits\n$29.00 - $32.00/hour (based on experience)\nMonthly stipend + mileage reimbursement\nPTO + paid sick time\n11 paid holidays (including birthday + floating holiday)\n4 paid volunteer hours per month\n90% employer-paid employee-only medical benefits\nFSA \nShort-term & long-term disability, AD&D\nEmployee Assistance Program (EAP)\n401(k) with company match\nQuarterly in-person team events\nEqual Employment Opportunity\nPacific Health Group, along with its divisions, is a proud Equal Opportunity Employer. We embrace diversity and are devoted to creating an inclusive environment for all employees. Our commitment is to ensure equal employment opportunities for every qualified candidate, irrespective of race, religion, gender, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other status protected by federal, state, or local laws.\nAt Pacific Health Group, we recognize the importance of accessibility and are dedicated to providing reasonable accommodations for individuals with disabilities. We believe that our strength lies in our diversity, and we are committed to building a workforce that reflects the varied communities we serve. Join us in a workplace where everyone's contributions are valued and respected.\nPre-Employment Requirements\nEmployment is contingent upon the successful completion of our pre-employment process, which includes a background check and the submission of all required documentation and new hire paperwork.\nAI & Human Interaction (HI) in Recruitment\nPacific Health Group is committed to fairness, equity, and transparency in our hiring practices. We use AI (Artificial Intelligence) tools to help match candidate resumes against our job descriptions, focusing on qualifications, skillsets, and location.\nAll resumes that meet these criteria are then reviewed by HI (Human Interaction) - our recruiting and HR team. Pacific Health Group remains true to our Equal Employment Opportunity (EEO) statement, ensuring that every candidate is given fair and consistent consideration.","description_format":"text","description_chars":7149,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":true}]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Mental Health","Dental Care"],"lifecycle":[{"event":"open","at":"2026-09-17T20:33:14Z"}],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.474,"p_room":1,"age_days":6,"expected_fill_days":23,"reasons":["conf:2","evergreen","win:early"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":64000,"is_top_pay":true},"html_url":"https://alion.io/job/pacific-health-group-enhanced-care-management-lead-care-coordinator","json_url":"https://alion.io/job/pacific-health-group-enhanced-care-management-lead-care-coordinator.json","meta":{"generated_at":"2026-09-24T18:06:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}