{"id":3713013,"url":"https://alion.io/job/pacific-life-manager-quality-assurance","title":"Manager, Quality Assurance","company":{"id":1772571,"name":"Pacific Life","domain":"pacificlife.com","url":"https://alion.io/company/pacificlife-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":10,"ghost_share":0,"stale_share":0.9,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T23:57:18Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-05T17:22:41Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Description:\nProviding for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future - including your own.\nWe’re actively seeking a talented Manager, Quality Assurance to join our Life Operations organization in Charlotte, NC.\nAs Manager, Quality Assurance, you’ll move Pacific Life, and your career, forward by leading an independent Quality Assurance function that provides an objective, risk-based view of processing and service quality across Life Operations. Reporting directly to the Vice President, Life Operations, you will turn quality findings into actionable insights, identify systemic risks and improvement opportunities, and partner with operational leaders to strengthen processes, controls, employee capability, and customer outcomes. You will lead a team of Quality Assurance professionals supporting Life Operations while maintaining clear independence from day-to-day operational decision-making and first-line controls.\nHow you’ll help move us forward:\nLead the Life Operations Quality Assurance program, establishing consistent standards, risk-based reviews, sampling, scoring, and calibration practices.\nTurn quality findings into actionable insights, identifying trends, systemic risks, and opportunities to improve operational performance and customer outcomes.\nDrive root-cause analysis and corrective action, partnering with operational leaders to address issues and ensure improvements are effective and sustainable.\nDeliver meaningful quality reporting and governance, giving leaders clear visibility into performance, risks, recurring issues, and control effectiveness.\nLead and develop a high-performing Quality Assurance team, building strong capabilities while maintaining the independence and objectivity of the QA function.\nThe experience you bring:\nBachelor’s degree or equivalent professional experience, with a minimum of 5 years of progressive experience in quality assurance, Life insurance operations, operational risk, controls, compliance, audit, or a related financial services discipline.\nExperience with Quality Assurance practices including risk-based sampling, transaction testing, scoring methodologies, defect classification, calibration, root-cause analysis, and corrective-action validation.\nDemonstrated ability to establish quality standards, review processes, metrics, reporting, and governance practices.\nStrong analytical and problem-solving skills, with the ability to identify trends and systemic issues and translate findings into clear, actionable recommendations.\nStrong communication and leadership skills, with the ability to build effective partnerships across Operations and other business and enterprise functions while maintaining the independence and objectivity of Quality Assurance.\nWhat makes you stand out:\nDirect experience with life insurance operations, including policy servicing, claims, customer service, producer support, or related operational functions.\nExperience designing, implementing, or significantly improving a Quality Assurance program within a complex operational environment.\nExperience with quality management, workflow, call-recording, speech-analytics, case-management, sampling, or related technology.\nExperience supporting significant process improvement, operating-model transformation, technology implementation, automation, or artificial intelligence initiatives.\nLean, Six Sigma, Quality Management, audit, risk, compliance, change-management, data-analysis, or project-management certification.\nBase Pay Range:\nThe base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.\n$113,490.00 - $138,710.00Your Benefits Start Day 1\nYour wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.\nPrioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents\n\nGenerous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off\n\nPaid Parental Leave as well as an Adoption Assistance Program\n\nCompetitive 401k savings plan with company match and an additional contribution regardless of participation\n\nYou Can Be Who You Are\nWe are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.\nWhat’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife\nEEO Statement:\nPacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.","description_format":"text","description_chars":5889,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Asset Management & Funds","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-11-03T23:57:18Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":31,"reasons":["conf:5","stale_co","velocity","win:early"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/pacific-life-manager-quality-assurance","json_url":"https://alion.io/job/pacific-life-manager-quality-assurance.json","meta":{"generated_at":"2026-11-05T22:44:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3709,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1772571},"rest":"https://alion.io/mcp/rest/get_company?id=1772571"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpacific-life-manager-quality-assurance"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpacific-life-manager-quality-assurance"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpacific-life-manager-quality-assurance"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pacific-life-manager-quality-assurance\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpacific-life-manager-quality-assurance"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3713013}},{"tool":"search_jobs","arguments":{"company":"pacificlife.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3713013},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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