{"id":3041870,"url":"https://alion.io/job/pacific-life-network-operations-manager","title":"Network Operations Manager","company":{"id":1772571,"name":"Pacific Life","domain":"pacificlife.com","url":"https://alion.io/company/pacificlife-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":10,"ghost_share":0,"stale_share":0.9,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Networking","role_family":"Networking","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":100000,"max_usd":201000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":151},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"OSPF","optional":false},{"name":"Splunk","optional":false},{"name":"Wireshark","optional":true}],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-25T09:37:02Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Job Description:\nProviding for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future - including your own.\nWe’re actively seeking a talented Network Operations Manager to join our team in Charlotte, NC. The Network Operations Manager is responsible for end-to-end operational delivery of enterprise network services, ensuring availability, stability, and performance across a global 24x7 infrastructure. This role provides strategic and operational leadership over Network Operations (NOC), including oversight of regional delivery teams, managed service providers, and service performance against agreed SLAs and KPIs.\nAs a Network Operations Manager you’ll move Pacific Life, and your career, forward by actingas the primary accountability point for service outcomes, governance, and continuous improvement of network operations. The successful candidate will have served in a similar role in a Fortune 500 environment and will have significant experience in managing and securing global networks. You will fill a new role that sits on a small team of people.\n How you’ll help move us forward:\nService Delivery & Operations Management:\nOwn delivery of 24x7x365 network operations services across global infrastructure.\n\nEnsure service performance aligns with SLA and KPI targets (availability, MTTR, change success rate, etc.).\n\nOversee incident, problem, and change management across all tiers (L1-L3).\n\nEnsure consistent execution of ITIL-aligned ITSM processes.\n\nAct as escalation authority for major (P1/P2) incidents and enterprise outages\n\nLeadership & Soft Skills\nStrong executive communication and stakeholder management\n\nAbility to translate operational metrics into business impact\n\nDecision-making under pressure during critical incidents\n\nOperational rigor with emphasis on process discipline\n\nVendor & Managed Service Oversight:\nGovern MSP delivery model, Ensure vendor compliance with staffing model (roles, coverage, redundancy), service quality and KPI targets\n\nLead vendor performance reviews, including weekly service reviews, monthly engagement reporting and Quarterly business reviews (QBRs)\n\nCapacity, Performance & Continuous Improvement:\nOversee network capacity planning and performance optimization\n\nDrive continuous improvement initiatives, including automation and tooling enhancement, monitoring and observability improvements\n\nRunbook and documentation standardization\n\nThe experience you bring:\n5+ years leading a network operations team in a global enterprise environment.\n\n10+ years of experience in engineering, implementing, and supporting global networks\n\nCandidate must have advanced technical skills and experience with the following L2 and L3 protocols and technologies such as IPSec, DMVPN, BGP, OSPF, EIGRP, VPC, QoS, 802.1x. Be familiar with Cisco IOS-XE and NXOS.\n\nCandidate must be familiar with various platforms - Aruba, F5, Riverbed, Cisco (Catalyst, ISR, ASR, Nexus), Splunk and SolarWinds. Knowledge of Cisco ACI and Aruba ClearPass is a plus.\n\nMust understand open-source tools to assist in monitoring, troubleshooting and performance analysis (e.g Wireshark and alike).\n\nMust have excellent communication and problem-solving skills, attention to detail, ability to interact with a wide variety of stakeholders and with experience presenting the business side of technical topics to non-technical audiences\n\nOne or more of the following certifications: Cisco CCNP, Cisco CCIE is preferred\n\nFlexible schedule, including the ability to work nights and weekends\n\nExperience leading outsourced and remote teams\n\nB.S/MS in Engineering and/or Computer Science or equivalent experience\n\nWhat makes you stand out:\nCCIE Certification\nYou can be who you are.\nPeople come first here. We’re committed to an inclusive workforce. Learn more about how we create a welcoming work environment through Inclusion at www.pacificlife.com. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife.\nBase Pay Range:\nThe base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.\n$152,370.00 - $186,230.00Your Benefits Start Day 1\nYour wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.\nPrioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents\n\nGenerous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off\n\nPaid Parental Leave as well as an Adoption Assistance Program\n\nCompetitive 401k savings plan with company match and an additional contribution regardless of participation\n\nYou Can Be Who You Are\nWe are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.\nWhat’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife\nEEO Statement:\nPacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. 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