{"id":4009945,"url":"https://alion.io/job/pacific-smiles-dental-customer-experience-representative","title":"Customer Experience Representative","company":{"id":2587372,"name":"Pacific Smiles Dental","domain":"pacificsmilesdental.com.au","url":"https://alion.io/company/pacificsmilesdental","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newcastle, Australia","Glendale, United States"],"countries":["AU","US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T09:31:48Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-12T12:37:44Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Glendale | On-Site | Full-Time Permanent | Monday to Friday\nMonday to Thursday - 8:00am - 4:30pm + Friday - 8:00am - 2:00pm\nLooking for a customer service role that’s more than just answering phones?\nJoin Pacific Smiles at our welcoming nib Glendale Centre, where every conversation helps someone get the care they need. This isn’t your typical call centre job. You’ll be part of a tight-knit, supportive team, speaking with patients who already know and trust us.\nWe’re looking for an enthusiastic, reliable Customer Experience representative to join us in a full-time, permanent role.\nAbout the Role\nYou’ll be the friendly voice that keeps our patients connected to their care. Your day will include:\nMaking outbound calls to our existing patients to help them stay on track with their dental care (no cold calling)\nBooking patients in for routine check-ups and cleans\nManaging cancellations and rescheduling appointments\nHandling inbound calls with professionalism and care\nRole details:\nFull-time, permanent position\nMonday to Friday\nHours: Monday to Thursday - 8:00am - 4.30 + Friday - 8:00am - 2:00pm\nOn-site at our nib Glendale Dental Centre\nFree On-site parking\nWhat We’re Looking For\nAt Pacific Smiles, great patient service starts with our team. You’ll bring:\nExcellent communication skills and a confident, friendly phone manner\nA genuine interest in customer service and patient care\nStrong time management and organisational skills, with the ability to juggle multiple tasks\nConfidence using technology, including call systems and booking software\nA motivated, goal-driven attitude and a willingness to support team success\nReliability and commitment, as this is a key role in our operations\nFlexibility to adapt to changing needs\nA team-first mindset that contributes to a positive, collaborative culture\nPrevious dental experience is a bonus but not essential. Full training will be provided.\nWhy Join Pacific Smiles?\nThe security of a permanent, full-time role with a consistent Monday to Friday schedule\nA calm, professional workplace, not a noisy, high-pressure call centre\nConversations with patients who already have a relationship with us\nA friendly, close-knit team that values trust, care and quality service\nCompetitive pay and employee benefits\nOngoing training and support to help you grow\nApply Now\nIf you’re after a role with purpose, variety and a great team, we’d love to hear from you. Help us deliver exceptional care, one call at a time.\nApply now to start your journey with Pacific Smiles at Glendale.\nPlease Note: To work in Dental in QLD, you are required to hold a Blue Card for paid employment (at no cost to you). You can discuss this further with us during an interview if you have any concerns.\nNot the right fit for you?Set up email alerts as new job postings become available or put through an expression of interest and we will contact you when a position that fits what you're looking for opens up!","description_format":"text","description_chars":2943,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Dental Clinics"],"lifecycle":[{"event":"open","at":"2026-11-10T09:31:48Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":35,"reasons":["conf:14","win:early"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/pacific-smiles-dental-customer-experience-representative","json_url":"https://alion.io/job/pacific-smiles-dental-customer-experience-representative.json","meta":{"generated_at":"2026-11-12T17:36:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":37012,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2587372},"rest":"https://alion.io/mcp/rest/get_company?id=2587372"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpacific-smiles-dental-customer-experience-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpacific-smiles-dental-customer-experience-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpacific-smiles-dental-customer-experience-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pacific-smiles-dental-customer-experience-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpacific-smiles-dental-customer-experience-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4009945}},{"tool":"search_jobs","arguments":{"company":"pacificsmilesdental.com.au","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4009945},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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