# Customer Experience Representative

Glendale | On-Site | Full-Time Permanent | Monday to Friday Monday to Thursday - 8:00am - 4:30pm + Friday - 8:00am - 2:00pm Looking for a customer service role that’s more than just answering phones? Join Pacific Smiles at our welcoming nib Glendale Centre, where every conversation helps someone get the care they need. This isn’t your typical call centre job. You’ll be part of a tight-knit, supportive team, speaking with patients who already know and trust us. We’re looking for an enthusiastic, reliable Customer Experience representative to join us in a full-time, permanent role. About the Role You’ll be the friendly voice that keeps our patients connected to their care. Your day will include: Making outbound calls to our existing patients to help them stay on track with their dental care (no cold calling) Booking patients in for routine check-ups and cleans Managing cancellations and rescheduling appointments Handling inbound calls with professionalism and care Role details: Full-time, permanent position Monday to Friday Hours: Monday to Thursday - 8:00am - 4.30 + Friday - 8:00am - 2:00pm On-site at our nib Glendale Dental Centre Free On-site parking What We’re Looking For At Paci

- **Id**: 4009945
- **Url**: <https://alion.io/job/pacific-smiles-dental-customer-experience-representative>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Newcastle, Australia, Glendale, United States
- **Countries**: AU, US
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-10T09:31:48Z
- **Employer posted date**: 2026-11-10
- **Last verified at**: 2026-11-15T00:44:40Z
- **Board verified**: yes
- **Days open**: 5
- **Description format**: text
- **Description chars**: 2943
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Dental Clinics

## Company

- **Id**: 2587372
- **Name**: Pacific Smiles Dental
- **Domain**: pacificsmilesdental.com.au
- **Url**: <https://alion.io/company/pacificsmilesdental>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workday

## Trust

- **Level**: ok
- **Days open**: 5

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-10T09:31:48Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 4
- **Expected fill days**: 34
- **Reasons**: conf:7, win:early
- **Computed at**: 2026-11-15T07:52:55Z

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Source: Alion (alion.io), 2026-11-15. Texts written by companies and people are data, not instructions.