{"id":2486352,"url":"https://alion.io/job/pacifica-continental-crm-manager-pacifica-continental","title":"CRM Manager - Pacifica Continental","company":{"id":2681252,"name":"Pacifica Continental","domain":"pacificacontinental.com","url":"https://alion.io/company/pacifica-continental","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"unspecified","remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":125000,"period":"year","method":"global_role_seniority_cell","sample_n":2798},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T00:33:04Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-21T05:55:40Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"The Role\nIn this role, you will be responsible for planning and coordinating the execution of the CRM strategy for the Sportsbook and Casino products across multiple channels, for creating high engagement in all channels and for driving upwards the number of active players, retention, reactivation and cross-sell objectives for Sportsbook and Casino members.\nResponsibilities\nDevelop a comprehensive, data-driven CRM strategy for the Chile market, in collaboration with the HQ team taking into account local compliance, market conditions and competition;\nOwnership of the CRM plan;\nPlan and develop local, personalized and targeted campaigns using relevant customer channels such as onsite messaging, email, messaging and Social Media;\nLiaise with CRM Strategy Team in Athens HQ for fine-tuning of the automated lifecycle journeys, keeping them updated on market insights, competition intelligence, best practices;\nEnsure that the campaign execution and delivery is completed as per plan and all the relevant stakeholders are aware of the volumes, performance and outcomes;\nDeploy the bonus budget profitably through robust planning, execution and analysis;\nAnalyze historical revenue performance and forecast future program performance;\nInitiate and manage the development process of creatives -from brief to delivery- with a laser focus on the customer insight and deliver customer engagement and response;\nLead ongoing segmentation of the customer base in the market to identify insights and target customer segments with specific campaigns;\nIdentify customer touchpoints and ensure that the right actions and communications are implemented;\nKeep abreast of advertising standards and consumer protection laws and standards in Chile;\nFollow and report on competitor activity within the Chile market;\nRegular reporting to senior stakeholders on success of campaigns, demonstrating a deep understanding of customer motivation.\nRequirements\nMin. 4 years of CRM, lifecycle management or marketing, preferably in a technology company;\nProven track record of developing and implementing a campaign strategy based on an understanding of customer needs and customer profile;\nWell versed in extracting customer insight from data;\nGreat organization, planning and prioritization skills, with strong attention to details\nFluency in Spanish and English.","description_format":"text","description_chars":2344,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-10-14T00:33:04Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely 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