{"id":2471493,"url":"https://alion.io/job/pacifica-continental-customer-support-agent-igaming-pacifica-continental","title":"Customer Support Agent (Igaming) - Pacifica Continental","company":{"id":2681252,"name":"Pacifica Continental","domain":"pacificacontinental.com","url":"https://alion.io/company/pacifica-continental","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["São Paulo, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-13T19:54:57Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-27T09:45:51Z","board_verified":false,"closed_at":"2026-10-27T09:45:51Z","days_open":13,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":13},"description":"Our client, an important sports gaming house, is looking for a Customer Support Agent to join their team.\nThis is an onsite position.\nKey Responsibilities\nRespond to customer queries in a timely and accurate way, via phone, email, social media or chat\nIdentify and assess customers’ needs to achieve satisfaction\nHandle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution\nDirect unresolved requests and issues to internal departments and follow up to ensure resolution\nUpdate our internal databases with information and record inquiries, comments and complaints\nEnhance customer experience by gathering customer feedback and share with our Product teams\nRequirements\nFluency in Portuguese\nFluency in English (verbal and written) \nExperience as a Customer Support Agent or similar CS role is appreciated\nFamiliarity with our industry is a plus\nCustomer-oriented approach with excellent communication and problem-solving skills\nAbility to multitask, prioritize, and manage time effectively\nComputer literacy\nFlexibility to work on shift rotation 24/7\nBenefits\nOur employees are our most important asset, and that's reflected in the way we treat our people!\nWe are proud to offer a variety of benefits to support our team, including:\nA friendly and modern working environment\nCareer opportunities within a fast-paced environment\nCompetitive remuneration package\nOutstanding health care medical plan\n If you do not meet the search criteria, refrain from applying; 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