{"id":2471464,"url":"https://alion.io/job/pacifica-continental-service-engineer-pacifica-continental-2","title":"Service Engineer - Pacifica Continental","company":{"id":2681252,"name":"Pacifica Continental","domain":"pacificacontinental.com","url":"https://alion.io/company/pacifica-continental","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Grand Rapids, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":126000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3690},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-10-13T19:54:57Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-20T05:25:24Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Job Details\nBenefits: Insurance (Medical, Vision, Life, and Dental), PTO, 401K, and Overtime. \nReport: Service Coordinator.\nSchedule: Monday through Friday from 8:00 am to 5:00 pm.\nTravelling: Minimum of 50% travel in multi-state regions; drive or fly depending on distance (all costs covered by the company).\nLocation: Greater Grand Rapids and Detroit, Michigan (Employee is expected to work at the Technical Center when not visiting customers). \nResponsibilities\nService Engineers are expected to provide customers with maintenance and repair assistance of CNC machine tools on location or by telephone. To perform this job successfully, an individual must be able to perform each of the essential functions above satisfactorily: \nProvide customers with maintenance, repair, and installation assistance of CNC machine tools on location or by telephone.\nCreating and updating documentation of technical information.\nDeveloping, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service.\nDemonstrating a willingness to help others and be a team member; often working together with Customer Service Engineers.\nProviding assistance and training to Customer Service Engineers on the installation and maintenance of newer product lines.\nEstablish and build exemplary communication and customer service relationships with customers.\nManage difficult customer situations in a positive manner, respond promptly to customer needs, and solicit customer feedback to improve service. \n Requirements3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.\nExperience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens, and controls are a PLUS.\nGood verbal and written communication skills with exceptional customer service orientation.\nMust be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.\nProven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.\nBasic computer literacy and working knowledge of MS Word, Excel, and Outlook.\nMust be adaptable to changes in the work environment; manage competing demands and be able to deal with frequent change, delays, or unexpected events.\nPreferred: Bachelor’s or Associate’s Degree in a related field of study. \nWork EnvironmentExposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery. \n Physical DemandsFrequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements.\nPeriodic: Operating power equipment, sitting at a desk, utilizing computers and phones.\nOccasional: Lifting or moving up to 50 lbs.","description_format":"text","description_chars":2929,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-10-13T19:54:57Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.596,"p_room":1,"age_days":6,"expected_fill_days":31,"reasons":["conf:0","agency","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/pacifica-continental-service-engineer-pacifica-continental-2","json_url":"https://alion.io/job/pacifica-continental-service-engineer-pacifica-continental-2.json","meta":{"generated_at":"2026-10-20T07:21:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7821,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2681252},"rest":"https://alion.io/mcp/rest/get_company?id=2681252"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpacifica-continental-service-engineer-pacifica-continental-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpacifica-continental-service-engineer-pacifica-continental-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpacifica-continental-service-engineer-pacifica-continental-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pacifica-continental-service-engineer-pacifica-continental-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpacifica-continental-service-engineer-pacifica-continental-2"}]}