{"id":843205,"url":"https://alion.io/job/pacificahousing-housing-support-worker-nikao","title":"Housing Support Worker - Nikao","company":{"id":689167,"name":"Pacifica Housing Advisory Association","domain":"pacificahousing.ca","url":"https://alion.io/company/pacificahousing","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-03T05:54:40Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nanaimo, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":27,"max":30,"currency":"CAD","period":"hour","gross":null,"usd_annual":42000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-07-06T00:00:00Z","employer_posted_date":"2026-07-06","last_verified_at":"2026-11-03T11:08:22Z","board_verified":true,"closed_at":null,"days_open":120,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":120},"description":"Position Title: Housing Support Worker\nReports to: Manager of Supportive Housing\nCompensation: $27.86-$30.26 per hour\nUnion: BCGEU\nClosing Date: November 2, 2026 at 4pm\nAvailable opportunities:\nRegular full-time lines - Nikao\n#26-044 - 5:00am - 4:00pm, Thursday to Saturday and every other Wednesday (70 hours bi-weekly)\n#26-057 - 8:00am - 7:00pm, Sunday to Tuesday and every other Saturday (70 hours bi-weekly)\nCasual/on-call employment also available at any of our Supportive Housing sites (candidates that are open to night shifts will be given preference)\nOrganizational Focus:\nPacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.\nPacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.\nPosition’s Primary Objectives:\nHousing Support Workers function as part of a team to provide comprehensive on-going support services to the tenants in Pacifica’s Supportive Housing programs. Housing Support Workers are accountable for delivering programs and services to tenants to support their success as residents of Pacifica Housing, including:\nDelivering person-centered support services and programs following a “housing first” philosophy to tenants as part of a dedicated team;\nFollowing prescribed policies and procedures associated with Property Management;\nSupporting tenants through a PSR approach;\nAdvocating on behalf of tenants with community agencies;\nAttending to overdoses and administering naloxone.\nKey Responsibilities:\n1. Provides individualized, person-centered support to tenants, including:\npreparing, documenting, implementing, monitoring and evaluating personalized support plans with each tenant;\nassisting with case management by identifying potential problems and reporting any difficulties;\nproviding input to counsellors and other professionals with regard to the development of appropriate program plans;\nmonitoring client mental health and substance use and determining when to provide additional support;\nrecognizing, analyzing and responding to potential emergency situations;\nencouraging and facilitating tenant participation in decision-making regarding housing and support policies and practices;\nproviding life skills training such as meal preparation, housekeeping, personal care and personal self-management skills;\nassisting tenants in navigation of Ministry services;\nassisting tenants with financial management including coordinating with the Public Trustee, budgeting and ensuring rent and damage deposits are made;\ncontributing to the evaluation of tenants’ progress and preparing related reports;\nsupervising and supporting tenant participation in the community volunteer program;\nliaising and actively planning with community resources including Assertive Community Treatment (ACT) teams, mental health and health care practitioners, police and emergency services;\ncoordinating referrals to essential services and programs for tenants;\nproviding support for a wide variety of on-site and off-site programming including life skills and recreational activities; attends appointments with tenants such as medical, psychiatric, counseling etc. (building specific);\nproviding support to tenants experiencing health issues including end of life support;\nadvocating for tenants who are experiencing oppression, stigmatization and/or discrimination within the community;\nproviding transition support for tenants moving in or out of supportive housing.\n2. Performs a variety of property management related functions, including:\ncoordinating maintenance related requests with the Property Management team;\nproviding direct assistance to tenants preparing for pest control (i.e bed bugs) or maintenance/repair activities;\nassisting with minor repairs and maintenance (such as light bulb changes), as required.\n3. Performs administrative responsibilities, including:\nmaintaining reports such as statistics, logbooks, tenant daily activity records;\npreparing Incident Reports for staff follow-up and for the Health and Safety Committee;\nassisting the Manager with the development of protocols, policies, procedures and/or proposals;\nassisting in fundraising, public relations campaigns, workshops and special events.\n4. Other related duties, including:\nmaintaining regular contact with, and providing back-up for team members and other staff as required;\nparticipating in community meetings including coordinating individual case conferences.\nRequirements\nNote:An equivalent combination of education and experience may be considered\nEducation:\nTraining and/or education in a related human/social service field is an asset \nConflict resolution/crisis prevention training and experience is an asset\nExperience:\nRecent and related experience preferably in the non-profit housing sector or in a related social service field\nDemonstrated experience working with populations impacted by substance use and mental health challenges, homelessness, and/or other barriers to stable housing\nKnowledge, Skills and Abilities:\nKnowledge of the psychosocial rehabilitation model\nDemonstrated ability to manage and balance role responsibilities and interpersonal dynamics in a fast paced, high pressure environment\nWorking knowledge of harm reduction and Housing First theory and practice\nProficient in MS Office programs including Word, Outlook and Excel \nAdditional Criteria for Role:\nFirst Aid Certification is required.\nNaloxone administration training is required.\nAs Pacifica Housing works with vulnerable populations, We require all staff to successfully clear a Vulnerable Sectors Criminal Record Check run by the Ministry of Justice. Any offer of employment is contingent on the applicant providing proof of criminal record check prior to commencing employment. \nPlease note: While this position is posted externally concurrently, members within the collective bargaining unit will receive first consideration in the appointment. \nBenefits\n A mission driven and meaningful working environment.\n Competitive salary from a Certified Living Wage Employer.\n Minimum six (6) percent vacation accrual rate for staff working 20+ hours per week.\n 10.2% of straight-time pay in lieu of scheduled vacations and paid holidays paid every pay cheque for casual and temporary employees.\n Additional $2/hour overnight shift premium (for shifts where the majority of hours are worked between 9pm and 5am).\n Excellent benefits package for permanent staff working 20+ hours per week (includes extended health and dental, life insurance, and more).\n Pension Plan for permanent staff working 20+ hours per week.\n Employee assistance program.\n Wellness time for permanent staff working 20+ hours per week. Or up to 5 paid wellness days a year for casual and temporary employees.\n Career development and internal advancement opportunities.\n Organization and individual training opportunities.\n Social committee that includes robust team building and staff social events.\n Dog friendly offices.\n Pacifica Housing advises all employees, contractors and volunteers of the risk of violence, injury and harm that is present in the execution of their duties. Pacifica Housing is committed to providing a safe and risk-free work place, however, we acknowledge the inherent risk in social housing and direct support work while in homes and in other support relationships.\nPacifica celebrates diversity and what makes you uniquely you. We welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sexual orientation, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, and diversability.","description_format":"text","description_chars":7937,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Pet friendly"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate Rental","Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-09-12T22:56:38Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.264,"p_room":0.28,"age_days":120,"expected_fill_days":28,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":42000,"is_top_pay":false},"html_url":"https://alion.io/job/pacificahousing-housing-support-worker-nikao","json_url":"https://alion.io/job/pacificahousing-housing-support-worker-nikao.json","meta":{"generated_at":"2026-11-03T14:39:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20576,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":689167},"rest":"https://alion.io/mcp/rest/get_company?id=689167"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpacificahousing-housing-support-worker-nikao"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpacificahousing-housing-support-worker-nikao"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpacificahousing-housing-support-worker-nikao"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pacificahousing-housing-support-worker-nikao\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpacificahousing-housing-support-worker-nikao"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":843205}},{"tool":"search_jobs","arguments":{"company":"pacificahousing.ca","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":843205},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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