{"id":1624346,"url":"https://alion.io/job/packagingcorp-customer-service-representative-3","title":"Customer Service Representative","company":{"id":2165358,"name":"Packaging Corporation of America","domain":"packagingcorp.com","url":"https://alion.io/company/packagingcorp","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":84,"open_postings":67,"ghost_share":0,"stale_share":0.642,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-10-05T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newark, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":74000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":850},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-09T06:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-06T00:28:22Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"The Customer Service Representative is responsible for providing superior service to customers. This role serves as an internal account manager offering solutions to internal and external customers. This includes responding to customer inquiries regarding product availability, pricing, freight rates, allocations, and delivery dates, receiving new orders, and monitoring status of current orders. Additionally, the Customer Service Representative is responsible for resolving complaints and requests for billing adjustments. The Customer Service Representative normally handles larger and more complicated customer accounts and orders.\n PRINCIPLE ACCOUNTABILITIES:\nReceive, process, and track assigned orders through scheduling. Consult with various internal departments to ensure order completeness, on-time delivery, and accurate invoices.\nCommunicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts.\nCoordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.\nServe as a link between the customer and the design, sales, and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.\nMaintain organized customer files.\nInvestigate and resolve customer complaints including billing issues and escalates to Manager or appropriate internal departments when needed.\nManage on-hand inventory levels and reconciles to customer orders, forecasts and just in time schedules; this includes taking physical inventory at month end. This includes various applications based on account.\nMay provide direction and support to other customer service representatives and/or provide back up to Customer Service Manager as needed.\n\nREQUIREMENTS: \nEducation equivalent to high school diploma required.\nTwo (2) years’ previous work experience in customer service role with experience handling customer orders on an order entry system and maintaining / building strong positive customer business relationships.\nStrong working knowledge of computer systems including experience with Microsoft Word, Excel, Outlook, as well as various customer required databases, such as Ariba.\n\nPREFERRED REQUIREMENTS: \nAssociates degree or college accounting coursework.\nTwo (2) years’ previous work experience in the manufacturing sector, containerboard, and corrugated packaging industry.\nPrevious experience in logistics or warehouse environment is preferred.\nPrevious experience using an automated order entry system.\n\nKNOWLEDGE, SKILLS & ABILITIES:\nStrong attention to meeting and exceeding customer expectations.\nThe ability to network and build relationships with individuals of various experience and corporate positions.\nStrong active listening and evaluating skills.\nStrong analytical skills with the ability to handle detail-oriented tasks and review multiple documents and reports.\n Able to work in a fast paced, deadline-oriented environment, prioritize assignments, and handle multiple tasks.\nAbove average written and verbal communication skills with the ability to communicate to multiple audiences and purposes, and to effectively communicate with customers over the phone.\nStrong organizational skills with the ability to handle numerous details, deadlines, and requests.\nPrevious experience working in a team environment preferred, or a strong understanding of the importance of open communication and information sharing among co-workers.\nAble to work flexible hours or overtime as 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open","p_open":1,"p_active":0.64,"p_room":0.9,"age_days":25,"expected_fill_days":50,"reasons":["conf:0","stale_co","wave","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-05T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/packagingcorp-customer-service-representative-3","json_url":"https://alion.io/job/packagingcorp-customer-service-representative-3.json","meta":{"generated_at":"2026-10-06T02:28:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per 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