{"id":3047723,"url":"https://alion.io/job/packback-senior-account-manager","title":"Senior Account Manager","company":{"id":7722,"name":"Packback","domain":"packback.co","url":"https://alion.io/company/packback","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":100000,"max":115000,"currency":"USD","period":"year","gross":null,"usd_annual":115000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-25T13:11:31Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Packback’s mission is to empower every student to be fearlessly curious and find their unique voice.\nThese few words shape everything we do at Packback from the smallest decision to the largest. Over the last decade since our company’s founding, our team has seen first-hand the power of giving students intentionally designed spaces in their learning experience to be autonomous and curious. We have also seen the incredible benefits of using AI technology to shorten feedback loops and help students revise their work before they submit.\nPackback is a pedagogy partner that uses technology as a “means to an end” to shorten feedback loops for students and instructors, improve writing and critical thinking skills, and cultivate student-centered, trust-based educational learning environments.\nAbout the role\nWe’re looking for a tenacious salesperson who is passionate about growing a business while also improving education outcomes. This role is responsible for strategic territory planning, account retention, and growth for our Institutional Partnerships.The ideal candidate for this role is a lifelong learner, willing to provide and receive feedback from team members on a regular basis in a shared effort to further our individual and collective revenue goals.\nWhat you'll do\nManage a portfolio of 20-40 accounts across the customer lifecycle (Onboarding, Fulfillment, Renewal, Upsell). Anticipate this portfolio will include multiple key accounts, accounts with growth opportunities, and accounts with complex Deal Strategies.\nMaximize customer value by guiding institutions towards full platform adoption and achieving their desired learning outcomes.\nTranslate data-driven insights into actionable strategies and compelling presentations, effectively aligning stakeholders with account priorities and needs.\nBuild and maintain strong, collaborative relationships with key stakeholders at various levels within each institution (e.g.,Superintendents, Provosts, Deans, administrators, instructional designers,etc)\nMonitor customer adoption rates and collaborate with Project Leads and Key Decision Makers (KDMs) to develop strategic plans for increased platform utilization.\nPlan and coordinate engaging professional development workshops and seminars to educate faculty and teachers on integrating Packback into their curriculum and leveraging instructional AI.\nCommunicate event goals and requirements to Curriculum Success Managers (CSMs) who will execute the training sessions.\nProactively monitor contract health scores and identify accounts at risk of churn.\nImplement targeted interventions to address specific customer challenges and enhance overall satisfaction.\nServe as a subject matter expert on all Packback platform features and updates.\nMaintain a deep understanding of Packback's AI-driven features and user experience enhancements.\nIdentify and build repeatable solutions for known problems, especially as this pertains to new systems being built. \nTravel domestically up to 25% to meet with key decision-makers \nWhat we are looking for\n5+ years of experience in Account Management for education technology and/or SaaS company with a track record of multi-threading and building relationships with executive level stakeholders (e.g. Provosts, VPAA, etc.).\nDemonstrated success managing and growing complex enterprise accounts with multiple stakeholders with various contract lengths\nProven track record of meeting or exceeding revenue retention and expansion goals (e.g., NRR, GRR, upsell/cross-sell targets).\nPrior experience as an educator is a plus.\nExperience partnering with a Customer Success Manager and working cross-functionally with Sales, Product, Support, and Marketing teams to drive customer outcomes.\nStrong understanding of the Higher Education landscape, including institutional decision-making structures, academic workflows, and technology adoption challenges\nWillingness to travel as required (up to 25% of time).\nAdditional Information:\nSponsorship: Applicants must be authorized to work for any employer in the U.S without the need for sponsorship. Packback does not offer visa sponsorship for this role.\nLocation: Currently we are only able to hire from these states: AL, AR, AZ, CA, CO, CT, FL, GA, HI, IA, IL, IN, KY, MA, MD, MI, NJ, NC, NY, OH, PA, RI, SC, TX, VA, WA, WI\nSalary: $100,000-$115,000 annually, with an annual variable target of $25,000\nWhy work at Packback?\nBuild a meaningful career while building the future of education as a part of a company culture that fosters the growth, safety, and creativity of its employees.\nIntentional Culture\nPackback knows that the single most important part of any company is its people. We take building and maintaining a conscious and intentional culture of open communication, curiosity, and leadership extremely seriously. We collectively commit to make Packback a safe environment where people can focus on doing great work instead of dealing with drama.\nCareer Development\nPackback’s career development paths present a unique balance between clarity and guidance around defined paths, and room for our team to create their own path. Each team has its own career development tracks with support and training, and still allow for customization of these paths to create a role where a team member’s full passions and abilities are put to use!\nThoughtful Benefits\n12 weeks of paid leave for welcoming new children \nMultiple Health and Welfare Benefit Options (Medical, Dental, Vision)\n401k plan (with employer matching)\nFlexible + Remote Work Opportunities\nUnlimited Paid Time Off (PTO) \nEmployer Assistance Program (EAP)\nCalm and DoorDash subscriptions","description_format":"text","description_chars":5655,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Growth opportunities","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Kentucky","iso":null,"kind":"city"},{"name":"Iowa","iso":null,"kind":"city"},{"name":"Florida","iso":null,"kind":"city"},{"name":"Texas","iso":null,"kind":"city"},{"name":"Virginia","iso":null,"kind":"city"},{"name":"New Jersey","iso":null,"kind":"city"},{"name":"Michigan","iso":null,"kind":"city"},{"name":"Illinois","iso":null,"kind":"city"},{"name":"Pennsylvania","iso":null,"kind":"city"},{"name":"Maryland","iso":null,"kind":"city"},{"name":"Massachusetts","iso":null,"kind":"city"},{"name":"Arkansas","iso":null,"kind":"city"},{"name":"Connecticut","iso":null,"kind":"city"},{"name":"Alabama","iso":null,"kind":"city"},{"name":"Washington","iso":null,"kind":"city"},{"name":"New York","iso":null,"kind":"city"},{"name":"North Carolina","iso":null,"kind":"city"},{"name":"Ohio","iso":null,"kind":"city"},{"name":"Wisconsin","iso":null,"kind":"city"},{"name":"Colorado","iso":null,"kind":"city"},{"name":"Rhode Island","iso":null,"kind":"city"},{"name":"South Carolina","iso":null,"kind":"city"},{"name":"Indiana","iso":null,"kind":"city"},{"name":"Georgia","iso":null,"kind":"city"},{"name":"Hawaii","iso":null,"kind":"city"},{"name":"California","iso":null,"kind":"city"},{"name":"Arizona","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["EdTech Platforms","Higher Education"],"lifecycle":[{"event":"open","at":"2026-10-22T01:07:09Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":0.945,"age_days":4,"expected_fill_days":7,"reasons":["conf:0","win:mid"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":115000,"is_top_pay":false},"html_url":"https://alion.io/job/packback-senior-account-manager","json_url":"https://alion.io/job/packback-senior-account-manager.json","meta":{"generated_at":"2026-10-25T13:32:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19256,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7722},"rest":"https://alion.io/mcp/rest/get_company?id=7722"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpackback-senior-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpackback-senior-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpackback-senior-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/packback-senior-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpackback-senior-account-manager"}]}