{"id":954463,"url":"https://alion.io/job/pactcoffee-operations-manager","title":"Operations Manager - Manufacturing, H&S & Continuous Improvement","company":{"id":690366,"name":"Pact Coffee","domain":"pactcoffee.com","url":"https://alion.io/company/pactcoffee","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Haslemere, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":60000,"currency":"GBP","period":"year","gross":null,"usd_annual":80269},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GMP","optional":false}],"status":"live","first_seen_at":"2026-10-06T22:35:20Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-11-12T05:46:53Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"Location: Haslemere, Surrey\nWorking pattern: On-site, full time\nSalary: £50,000-£60,000 depending on experience\nAbout Pact Coffee\nAt Pact, we’re obsessed with incredible coffee.\nWe seek out the world’s best coffee growers, farmers whose skill and dedication produce coffees of rare quality. Our role is to honour that work, by roasting with precision, making every step effortless for our customers, and holding ourselves to the same uncompromising standards. We want every cup to reflect the care of the grower, the rigour of our team, and the unmistakable pleasure of coffee at its best.\nAs a proud B Corp, we’re committed to doing business the right way. That means we’re held to account - for how we trade, how we treat people, and how we treat the land we use.\nThe Role\nWe’re looking for a Senior Operations Manager with a strong manufacturing or production background to strengthen and continually improve how our Haslemere Roastery operates.\nThis is a hands on role with site wide responsibility for Health & Safety, alongside operational standards, SOPs, equipment reliability, compliance and continuous improvement.\nYou’ll bring practical manufacturing experience to the role, working across Production, Roasting, Facilities, Warehousing and wider Operations to identify risks, solve operational problems and improve the way we work.\nYou will work closely with the managers responsible for these areas, providing expertise, challenge and support while they retain responsibility for the day to day management of their teams and functions.\nThe role is not a replacement for the existing functional managers. Instead, it provides dedicated senior operational capability across H&S, standards, reliability and improvement, with particular emphasis on making sure the site operates safely, consistently and effectively.\nYou will report to the Operations Director and work as part of the wider Operations management team.\nWhat You’ll Do\nOwn Health & Safety across the Haslemere site, ensuring appropriate standards, risk assessments, controls, training and procedures are in place across Production, Roasting, Facilities, Warehousing and wider Operations.\nWork closely with the managers responsible for each functional area, providing practical operational expertise, support and constructive challenge to improve how the site operates.\nBring strong manufacturing and production experience to identify operational risks, bottlenecks and opportunities to improve safety, reliability, efficiency and ways of working.\nInvestigate recurring operational, process and equipment issues, using root-cause analysis to develop and implement practical, lasting solutions.\nLead agreed continuous improvement initiatives across the site, working with teams to implement and sustain improvements.\nOwn and maintain the site SOP framework, ensuring procedures and operational standards are practical, current and consistently implemented.\nOwn and drive the site’s HACCP, GMP and BRCGS standards, ensuring food safety and operational controls are effectively implemented, maintained and continuously improved, and that the site remains audit-ready.\nWork across Production, Roasting, Facilities, Warehousing and Procurement & Inventory to resolve cross functional issues and support the Operations Director with agreed operational projects and improvements.\nRequirements\nWe’re looking for someone who has built their career in manufacturing or production and has developed strong Health & Safety and operational improvement experience alongside it.\nAn IOSH or NEBOSH qualification, with strong practical H&S experience in a manufacturing environment.\nExperience managing HACCP. \nGood understanding of BRCGS, including audit readiness and compliance.\nStrong understanding of risk assessment, safe systems of work and incident investigation.\nExperience developing SOPs, improving processes and delivering practical continuous improvement.\nGood understanding of manufacturing equipment, maintenance and operational reliability.\nConfident working across functions, challenging ways of working and influencing / training teams and managers.\nA practical, hands on approach with strong communication and problem-solving skills.\nBenefits\nWhat you'll get in return\nSalary £50 - £60k dependant on experience\nMonthly at-home coffee allowance\nIncome Protection\nGroup Life Assurance\nEnhanced Workplace Pension\nCycle to Work Scheme\nWorkplace Nursery Benefit\nEmployee Assistance Program (inc. counselling)\n28 days annual leave per calendar year (including Bank Holidays)","description_format":"text","description_chars":4541,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Workplace nursery"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Prepared Foods","Food Ingredients"],"lifecycle":[{"event":"open","at":"2026-09-16T03:48:53Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.731,"p_room":0.55,"age_days":35,"expected_fill_days":29,"reasons":["conf:1","win:tail"],"computed_at":"2026-11-11T05:49:22Z"},"pay":{"stated_usd_annual":80269,"is_top_pay":false},"html_url":"https://alion.io/job/pactcoffee-operations-manager","json_url":"https://alion.io/job/pactcoffee-operations-manager.json","meta":{"generated_at":"2026-11-12T06:56:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13827,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":690366},"rest":"https://alion.io/mcp/rest/get_company?id=690366"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpactcoffee-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpactcoffee-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpactcoffee-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pactcoffee-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpactcoffee-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":954463}},{"tool":"search_jobs","arguments":{"company":"pactcoffee.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":954463},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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