{"id":2691773,"url":"https://alion.io/job/paga-technical-account-manager","title":"Technical Account Manager","company":{"id":62352,"name":"Paga","domain":"mypaga.com","url":"https://alion.io/company/paga","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"C","score":62,"open_postings":11,"ghost_share":0.636,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Lagos, Nigeria"],"countries":["NG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":32000,"period":"year","method":null,"sample_n":5708},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Postman","optional":false},{"name":"Rest API","optional":false}],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-17T12:16:42Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":2},"description":"JOB DESCRIPTION: PAGA ENGINE - TECHNICAL ACCOUNT MANAGER\nSector: Financial Services\nReporting Line: Client Service Manager\nLocation: Lagos, Nigeria\nExperience: 3 years’ experience in B2B customer relationship with technical background\nABOUT PAGA\nPaga is on a mission to enable one billion Africans and millions of SMEs to pay, preserve hard-earned income, participate in global trade, and purchase goods and services at home and abroad. We have built a multicurrency, cloud-based payments and financial services engine that leverages multiple business services built on the same best-in-class infrastructure to serve the ecosystem through three businesses - Paga Engine (Enterprise B2B - www.pagaengine.com); Paga (Consumer - www.Paga.com); and Doroki (SME Retail - www.doroki.com).\nPaga has three licenses with the Central Bank of Nigeria - mobile money, international remittance, and a microfinance bank. Paga is headquartered out of the United Kingdom and has operating entities in Nigeria, United States, and Ethiopia. Founded in 2009, Paga now serves millions of users and businesses across Africa and beyond.\nABOUT THE ROLE\nReporting to the Client Service Manager, Paga Engine, the technical account manager will be primarily responsible for managing partners on the sales pipeline, acquiring new partners and optimizing relationships with existing partners. TAM will directly manage relationships with key partners, to grow the developer solution business and to ensure that clients’ needs are met.\nRESPONSIBILITIES AND TASKS\nManagement of Developer Solution Sales Pipeline\nIncreasing acquisition and activation by winning new business.\nBuild strong customer relationships, especially with key customer stakeholders and sponsors.\nProviding technical support to customers before and after-activation.\nTraining customers to use Paga developer solution products.\nAnswering product-related queries in a timely manner.\nProviding reports to developers and stakeholders on product performance.\nDeveloping ideas and leading the team to pursue new business opportunities for the Company in Nigeria, Africa and beyond.\nProviding and communicating Developer solution product status updates to the team and stakeholders.\nEnsuring liaison with other departments as appropriate in relation to proposals, projects, legal, customer support, finance, marketing, or other issues.\nEnsuring that clients and partners have 24/7 access to Paga Technical Account Manager to address their requests or issues.\nSKILLS & QUALIFICATIONS\nJob-specific Skills and Requirements\nStrong people management, technical and sales skills\nExceptional attention to detail\nExcellent written and oral communication/presentation skills\nResourcefulness and self-motivation, with the ability to perform with minimal supervision\nWell-organized, with ability to prioritize and manage multiple projects simultaneously\nExperienced in development of business processes, models and plans, including basic financial analysis in Excel\nExceptional market/customer awareness and networking skills - including proven track record of managing relationships with major operators in Nigeria\nGood commercial sense to be manage contractual and financial conditions in contracts and tenders\nConfidentiality and the highest ethical standards must be maintained in all activities\nWillingness/ability to travel within and outside Nigeria on business\nThe TAM will be required to provide assistance to the Company in a wide range of areas, including duties not directly related to his/her area of experience or expertise, in which case proper instruction will be provided by the Company\nTroubleshoot complex integration issues in real time using tools like Postman, URL, log analytics, and API management consoles.\nGuide developers through integrating REST APIs, webhooks, SDKs, and authentication protocols (OAuth 2.0, API keys, HMAC signatures).\nMinimum Qualifications\nBachelor’s degree computer science or engineering or related fields\nKnowledge of Product Engineering\nMinimum of 3 years’ experience as a as a Technical Account Manager, Integration Engineer, or Developer Support, including international experience or dealing with global clients\nExperience in technical support and sales\nAPI & Web Technologies: Hands-on experience working with RESTful APIs, JSON/XML data formats, Webhooks, HTTP/S protocols, and API authentication methods.\nExperience with fintech payment systems, banking rails, or high-volume transactional platforms.\nClick on this link https://paga.bamboohr.com/jobs/ to apply for this job.\nWe are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices.","description_format":"text","description_chars":4803,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Nigeria","iso":"NG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways","Digital Banks & Neobanks"],"lifecycle":[{"event":"open","at":"2026-10-16T09:09:15Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":2,"expected_fill_days":21,"reasons":["conf:3","stale_co","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/paga-technical-account-manager","json_url":"https://alion.io/job/paga-technical-account-manager.json","meta":{"generated_at":"2026-10-17T13:34:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18274,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":62352},"rest":"https://alion.io/mcp/rest/get_company?id=62352"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpaga-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpaga-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpaga-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/paga-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpaga-technical-account-manager"}]}