{"id":1678644,"url":"https://alion.io/job/page-communitycare-referral-coordinator","title":"Referral Coordinator","company":{"id":2135431,"name":"CommunityCare","domain":"communitycaretx.org","url":"https://alion.io/company/communitycaretx","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":87000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2178},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T09:14:20Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-30T12:16:56Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"Overview\nIn collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments is responsible for coordinating all aspects of the patient referral process in a community healthcare center setting and for adhering to established timelines and departmental procedures.\nResponsibilities\nDUTIES AND RESPONSIBILITIES:\nMonitors templates for appointment availability\nAssists in the expansion of the referral department through the orientation and training of new team members under the direction of the Triage and Referral Nurse Manager\nSchedules appointments per clinic guidelines as appropriate\nConducts auditing of records for the referral team as needed\nGathers pertinent information from insurance carriers, financial counselors, or other staff regarding appointments to determine financial responsibility\nObtains referral authorization from insurance carriers for specialty services and relay such authorizations (or denials) to the patient and provider\nResolves pre-authorization, registration, or other referral related issues prior to a patient’s appointment\nContacts patients verbally or in writing per current protocol\nMaintains updated referral resources\nUpholds and completes referrals ensuring that the entire referral process is complete\nEnsures referral Standard Operating Procedures are followed for all referrals\nEnsures referral requests received from the PCP are addressed in a timely fashion\nEnsures that all documentation is completed in EPIC\nEnsures referrals are completed in an appropriate timeframe to meet patient needs for access to services\nCompletes all direct and indirect care documentation in timely manner and ensure patient records are current and complete\nAttends team huddles and scheduled meetings\nAttends seminars and maintain all licensure and/or certification requirements for continuing education and best practices\nParticipates in quality strategies to evaluate compliance with evidence-based guidelines/standards and to identify opportunities to improve patient outcomes\nEnsures all tasks provided and associated with patient care, patient administrative processes, and related duties comply with all regulatory and accreditation standards including The Joint Commission and CommUnityCare Standard Operating Procedures and CommUnityCare Policies and Procedures\nDevelops and maintain favorable internal relationships, partnerships with co-workers, including clinical managers, clinical support staff, providers, and business office staff\nInteracts respectfully and collaboratively with patients and their families, striving to develop favorable relationships with families\nCollaborates with all members of the care team in providing patient-centered care\nMeet defined productivity standards\nPerforms other duties as assigned\nKNOWLEDGE/SKILS/ABILITIES:\nDemonstrates a high level of skill at building relationships and providing excellent customer service\nInhibits a strong attention to detail and accuracy\nHas the ability to utilize computers for data entry and information retrieval\nShows excellent verbal and written communication skills\nDemonstrates knowledge of federal, state, and local insurance regulations\nDemonstrates knowledge of the referral process for a variety of insurance plans\nDemonstrates success in researching and resolving complex issues\nDemonstrates familiarity and proper care of electronic devices common GUIs found within most health care environments (for example, personal computer skills, spreadsheets, word processing, patient record systems, EHR systems, etc…)\nQualifications\nMINIMUM EDUCATION: High School Diploma or equivalent\nMINIMUM EXPERIENCE:\nThree years’ experience in the healthcare field including one year experience as a Medical Assistant, Medical Administrative Clerk, Patient Services Representative, or Dental Assistant","description_format":"text","description_chars":3847,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Hospitals & Health Systems","Telemedicine & Virtual 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