Customer Service Representative

Customer Service Representative 

PSC Group is now hiring a Customer Service Representative to join our team. The ideal candidate will have strong communicationskills, keen attention to detail, advanced computer skills in all facets, and demonstratesthe ability to multi-task in a chemical plant environment  Job Duties & Responsibilities: 

• Communicate directly with shippers (customers sending products to the rail terminal via railcar). • Work in an industrial environment • Process customer orders using various computer inventory systems and complete all necessary paperwork. • Create and manage a daily load schedule • Schedule motor carriers • Verify work instructions via customer data sheets • Red tag railcars if necessary • Verify that motor carrier drivers are entered into the INA system prior to loading. • Ensure proper weights of loads are met before releasing drivers and verify bill of laden • Oversee that loaders are taking necessary customer samples and entering those samples into the inventory management system.

Job Qualifications: 

• Prior experience utilizing SAP is preferred • Prior experience working in a chemical plant, industrial or manufacturing work environment is a plus, but not required • Must be proficient in Microsoft Excel • May require a valid Driver’s License and / or a valid TWIC card, depending on work location   • 18 years or older and legally able to work in the U.S.   • Pass a drug screen, physical, and background check  • Wear all required PPE without restriction and pass any required medical exams  • Speak, write, read fluent English    • Regular on-site attendance and punctuality is required   • Previous military experience and proven ability to follow procedures is a plus.