{"id":3069869,"url":"https://alion.io/job/pakenergy-customer-experience-manager","title":"Customer Experience Manager","company":{"id":3913328,"name":"Pakenergy","domain":"pakenergy.com","url":"https://alion.io/company/pakenergy","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycor","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Frisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":72000,"max_usd":155000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":717},"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T09:06:31Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-25T07:00:07Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"PakEnergy is a growing, fast-paced company with innovative products and a culture built on learning, collaboration, and meaningful impact. We partner with more than 2,300 oil and gas firms, helping customers simplify complex challenges, streamline operations, and maximize profitability. To support our continued growth, we are looking for exceptional people to join our team.\nAbout the position:\nThe Customer Experience Manager serves as a trusted advisor and primary point of contact for a portfolio of customers, ensuring they realize maximum value from PakEnergy's solutions and services. This role is responsible for building strong customer relationships, understanding business objectives and challenges, driving product and service adoption, monitoring consumption, and guiding customers from onboarding through renewal.\nThe ideal candidate is customer-focused, proactive, and consultative, with a passion for helping customers achieve their goals while identifying opportunities to expand and deepen their partnership with PakEnergy.\nKey Responsibilities:\nCustomer Relationship Management\nDevelop trusted advisor relationships with key customer stakeholders and decision makers.\nGain a deep understanding of each customer's business, strategic initiatives, operational challenges, and desired outcomes.\nConduct regular business reviews to align PakEnergy's solutions and services with customer goals.\nServe as the customer's advocate within PakEnergy, ensuring their needs are understood and addressed.\nCustomer Onboarding & Adoption\nLead customers through a successful onboarding experience and establish a foundation for long-term success.\nDrive adoption of PakEnergy's services and solutions by promoting best practices and identifying opportunities for increased utilization.\nMonitor customer engagement and consumption trends to ensure customers are realizing value.\nRecommend strategies to improve adoption and accelerate time-to-value.\nCustomer Success & Retention\nProactively identify risks that could impact customer satisfaction, adoption, or renewal.\nDevelop and execute success plans tailored to customer objectives.\nMonitor customer health indicators and take action to improve outcomes.\nPartner with customers throughout their lifecycle to ensure an exceptional experience that drives retention and loyalty.\nEscalation Management\nServe as the primary escalation point for customer concerns, service issues, and critical business needs.\nCoordinate cross-functional resources to ensure timely resolution of customer issues.\nMaintain clear communication with customers throughout issue resolution and recovery efforts.\nBuild confidence and trust through proactive communication and follow-through.\nGrowth & Expansion\nIdentify opportunities to expand customer adoption of PakEnergy's solutions and services.\nPartner with Sales and account teams to uncover growth opportunities aligned to customer priorities.\nRecognize emerging customer needs and recommend solutions that deliver additional business value.\nSupport renewal and expansion strategies by demonstrating measurable customer outcomes and ROI.\nCustomer Advocacy\nFoster strong, long-term customer relationships that lead to references, testimonials, and advocacy opportunities.\nCapture and communicate customer feedback to internal stakeholders.\nAct as the voice of the customer to help improve PakEnergy's offerings and customer experience.\nRequired Qualifications:\n5+ years of experience in Customer Success, Customer Experience, Account Management, or a customer-facing consultative role.\nStrong ability to build executive-level relationships and influence stakeholders.\nExperience managing customer lifecycles from onboarding through renewal.\nProven success driving customer adoption, retention, and growth.\nExcellent communication, presentation, and problem-solving skills.\nAbility to manage multiple customer relationships simultaneously.\nStrong business acumen with a consultative approach to customer engagement.\nBachelor's degree or equivalent professional experience\nPreferred Qualifications:\nExperience in the energy, oil & gas, or other asset-intensive industry software space.\nFamiliarity with CRM and customer success platforms.\nExperience supporting customers across multiple products or business lines.\nSupervisory Responsibilities:\nThis position has no direct supervisory responsibilities.\nPhysical Requirements:\nProlonged periods of sitting at a desk and working on a computer.\nMust be able to lift 50 pounds at times.\nAdditional Information:\nWe value building direct relationships with our candidates and prefer to manage our hiring process internally. While we occasionally partner with select recruitment agencies for specialized roles, we do not accept unsolicited resumes from recruiters or agencies without a written agreement executed by the authorized signatory for PakEnergy. Any resumes submitted without an Agreement will be considered the property of PakEnergy, and no recruitment fees will be owed.\nVisa Sponsorship: Employment eligibility to work with PakEnergy in the United States is required, as the company will not pursue visa sponsorship for this position. Candidates are responsible for maintaining and renewing any visas or permits that grant employment eligibility.\nSalary is commensurate with experience and paid in accordance with the company’s payroll schedule via direct deposit. Posted salary ranges are made in good faith. PakEnergy reserves the right to adjust ranges based on qualifications, experience, training, work history, and geographic location of the selected candidate.\nBenefits: PakEnergy offers a casual business work environment, generous PTO, and a competitive compensation structure that includes sales commissions, paid health insurance and a 401(k)-retirement plan. We have a positive culture designed around the philosophy of mutual respect and the challenge of contributing to the continued success of our organization. PakEnergy is dedicated to individual growth opportunities, and we would love the opportunity to discuss with you in more detail!","description_format":"text","description_chars":6092,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Health insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Petroleum & Mining Engineering","Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-10-22T09:06:31Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":36,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/pakenergy-customer-experience-manager","json_url":"https://alion.io/job/pakenergy-customer-experience-manager.json","meta":{"generated_at":"2026-10-25T07:17:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10267,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3913328},"rest":"https://alion.io/mcp/rest/get_company?id=3913328"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpakenergy-customer-experience-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpakenergy-customer-experience-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpakenergy-customer-experience-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pakenergy-customer-experience-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpakenergy-customer-experience-manager"}]}