{"id":2747533,"url":"https://alion.io/job/palette-media-content-operations-production-assistant","title":"Content Operations & Production Assistant","company":{"id":684480,"name":"Palette Media","domain":"palettemedia.com","url":"https://alion.io/company/palettemedia","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":78000,"max_usd":202000,"period":"year","method":"role_country_seniority_unknown","sample_n":10699},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Google Workspace","optional":false},{"name":"Instagram","optional":false},{"name":"YouTube","optional":false}],"status":"live","first_seen_at":"2026-10-16T20:16:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-11-01T10:42:30Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"About Us\nThis role will work with a fast-growing digital media company focused on creating authentic, entertaining, and heartwarming short-form video content. Their portfolio of channels reaches millions of people across Instagram, TikTok, Facebook, and other social platforms.\nWe're looking for a highly organized, proactive, and social-media-savvy Content Operations & Production Assistant to support their growing team.\nThis is a hands-on role that combines social media management, content production, administrative support, and project coordination. The ideal candidate is someone who thrives in a fast-paced creative environment, enjoys wearing multiple hats, and takes pride in keeping things running smoothly.\nResponsibilities\n1. Social Media Publishing & Scheduling\nManage daily publishing and scheduling across social media accounts, including Instagram, TikTok, Snapchat, Facebook, and YouTube.\n\nEnsure content is posted accurately and on time across all platforms.\n\nPrepare and review captions, thumbnails, tags, collaborator invitations, and other publishing details.\n\nMaintain and update content calendars across four brands.\n\nCoordinate with editors and team members to ensure content is ready for publication.\n\nMonitor published posts and troubleshoot any publishing issues.\n\nEnsure sponsored content is published according to campaign requirements and deadlines.\n\n2. Community Management & Engagement\nManage daily community engagement across four social media brands.\n\nProactively comment on relevant posts from creators, brands, and other accounts to increase visibility and engagement.\n\nRespond to comments on content in each brand's established voice.\n\nIdentify trending conversations and opportunities for meaningful engagement.\n\nMonitor audience feedback and flag notable comments, questions, or concerns.\n\nHelp strengthen relationships with online communities through consistent, thoughtful engagement.\n\n3. Content Production & Filming\nAssist with on-the-street filming and interviews throughout New York City.\n\nSupport interviewers and production teams with equipment setup, audio checks, and filming logistics.\n\nHelp identify and approach potential interview subjects when needed.\n\nCoordinate filming schedules, locations, and production needs.\n\nAssist with organizing, labeling, and uploading raw footage after shoots.\n\nHelp troubleshoot basic production issues to ensure filming runs smoothly.\n\nProvide general hands-on support during shoots and special productions.\n\n4. Reporting, Analytics & Administrative Support\nCollect, organize, and maintain social media performance data across all accounts.\n\nTrack key metrics including views, engagement, follower growth, and content performance.\n\nPrepare regular performance reports and summaries for internal use, brand partners, and sponsors.\n\nCompile statistics and insights for sponsorship proposals, campaign recaps, and business presentations.\n\nMaintain accurate spreadsheets, trackers, and reporting documents.\n\nAssist with general administrative tasks and special projects as needed.\n\n5. Communication & Project Coordination\nHelp coordinate communication between internal team members, freelancers, interviewers, editors, and external partners.\n\nServe as a point of contact to ensure projects and deliverables move forward efficiently.\n\nFollow up on outstanding tasks, deadlines, and requests to ensure nothing falls through the cracks.\n\nAssist with scheduling shoots, meetings, and other production-related activities.\n\nTrack project progress and proactively flag delays or issues.\n\nHelp ensure all parties have the information, assets, and resources needed to complete their work.\n\nSupport day-to-day coordination across multiple brands and business initiatives.\n\nQualifications\nRequired\nStrong familiarity with Instagram, TikTok, Facebook, and short-form video content.\n\nExcellent organizational skills and strong attention to detail.\n\nStrong written and verbal communication skills.\n\nAbility to manage multiple projects, deadlines, and responsibilities simultaneously.\n\nProactive, dependable, and comfortable working independently.\n\nComfortable working on the streets of NYC and interacting with people.\n\nProficiency with Google Workspace, including Google Sheets, Docs, and Drive.\n\nWillingness to learn new tools, systems, and workflows.\n\nAbility to work full-time in person in New York City.\n\nPreferred\nPrevious experience in social media management, content production, or a related role.\n\nExperience managing or publishing content across multiple social media accounts.\n\nFamiliarity with social media analytics and reporting.\n\nBasic knowledge of video production equipment and filming techniques.\n\nExperience coordinating projects or working with creative teams.\n\nFamiliarity with content scheduling and project management tools.\n\nWhat We're Looking For\nWe're looking for someone who is:\nProactive: Anticipates needs, takes initiative, and doesn't wait to be told what to do.\n\nOrganized: Keeps track of multiple moving pieces and ensures nothing falls through the cracks.\n\nDetail-Oriented: Understands that small details matter, especially when managing content across multiple accounts.\n\nResourceful: Can solve problems independently and figure things out when challenges arise.\n\nAdaptable: Comfortable switching between creative, administrative, and operational responsibilities.\n\nCollaborative: Communicates clearly and works well with different personalities and teams.\n\nSocial-Media-Savvy: Genuinely understands internet culture, social platforms, and what makes content engaging.\n\nWhat Success Looks Like\nContent is consistently published accurately and on schedule across all accounts.\n\nSocial media communities receive consistent, thoughtful engagement.\n\nFilming days are organized, efficient, and well-supported.\n\nPerformance statistics and reports are accurate, organized, and readily available.\n\nCommunication between team members and external partners runs smoothly.\n\nProjects stay on track, deadlines are met, and outstanding tasks are proactively followed up on.\n\nLeadership can spend less time managing day-to-day logistics and more time focusing on creative direction and growing the business.\n\nWhy Join Us?\nWork directly with a fast-growing digital media company reaching millions of people worldwide.\n\nGain hands-on experience across content production, social media operations, and brand partnerships.\n\nBe part of a small, creative, entrepreneurial team.\n\nWork on content that reaches and connects with people around the world.\n\nOpportunity to take on more responsibility and grow with the 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