{"id":1671482,"url":"https://alion.io/job/palmetto-collections-specialist","title":"Collections Specialist","company":{"id":179565,"name":"Palmetto","domain":"palmetto.com","url":"https://alion.io/company/palmetto-2","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":25000,"period":"year","method":"role_country_seniority_unknown","sample_n":81},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T22:07:05Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-22T13:02:11Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Company Description\nPalmetto is a consumer energy platform that provides homeowners with a single destination to discover, purchase, finance, install, monitor and manage home energy products and services. By offering one integrated platform across solar, battery storage, HVAC, heat pumps and more, Palmetto helps homeowners make home energy more affordable, reliable and accessible. Today Palmetto serves hundreds of thousands of homeowners, across 30+ states, building the operating infrastructure for the consumer energy transition, one home at a time.\nOur employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work. Palmetto offers a comprehensive benefits package-including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more-so you can have it all both personally and professionally. Palmetto prioritizes people, planet, and profit-backed by a culture that values collaboration, impact, and balance. Join us in building a brighter, cleaner world.\nDepartment Description\nPalmetto Home is a branch of Palmetto focused on the democratization of the renewable energy and HVAC industries. We provide homeowners with financial products to benefit from solar power, energy storage systems, and home efficiency through advanced heating and cooling technologies. We empower solar and HVAC sales professionals and installation companies with access to our proprietary platform, financing, customer management system, and milestone quality control system. Our #1 focus is a phenomenal experience for our customers and partners, evidenced in our growing financial product adoption.\nLocation\nThis position will be based remotely in the Philippines. \nSummary of Role \nThe Collections Specialist is responsible for managing a portfolio of past-due accounts, conducting outbound collection calls/emails/texts, and working directly with customers to resolve outstanding balances. \nThis role requires strong communication skills, sound judgment, and the ability to balance firmness with empathy - all while delivering a positive customer experience and supporting the company's overall financial health. If you're a clear communicator, a natural problem-solver, and someone who stays composed under pressure, this role is a great fit for you!\nAbout You:\nPassionate about problem solving, and you excel at finding solutions to unstructured issues while achieving success in a structured environment.\nYou love to innovate. A \"no\" or a difficult conversation is simply an opportunity to get creative and find a resolution that works for both the customer and the business!\nYou can tackle the macro and micro - staying focused on the individual customer in front of you while keeping an eye on your own performance metrics and the broader financial health of the business.\nStrategic & Tactical\nMake outbound collection calls to customers regarding past-due accounts with goal of 100 per day.\nNegotiate payment arrangements and resolve delinquent accounts in accordance with company policy and applicable regulations.\nAccurately document call outcomes, payment commitments, and account notes in the CRM.\nDe-escalate and professionally handle frustrated, upset, or difficult customers.\nEducate customers on account status, balances, and available payment options.\nMeet or exceed daily, weekly, and monthly call volume and collection targets.\nFollow all applicable federal, state, and company collection laws and guidelines (e.g., FDCPA where applicable).\nIdentify accounts that may require escalation to a supervisor or alternate resolution path.\nMaintain a professional, courteous, and customer-focused approach on every call\nQualifications\nHigh school diploma or equivalent required; some college coursework preferred.\nPrior experience in collections, call center, or customer service roles required.\nFluent in English, both verbal and written, with clear and professional phone communication skills.\nStrong negotiation and conflict-resolution skills.\nAbility to remain calm, patient, and solution-oriented with escalated or difficult customers.\nComfortable working in a high-volume, fast-paced call environment.\nBasic computer proficiency, including data entry and navigating CRM or collections software.\nStrong attention to detail and accurate record-keeping.\nPositive attitude, reliability, and a genuine customer-first mindset.\nAbility to work independently and as part of a team.\nExcellent organizational and time management skills.\nKnowledge of construction or solar industry preferred.\n Preferred SkillsBilingual abilities a plus (English & Spanish).\nFamiliarity with collections-related regulations and compliance requirements.\nPrevious experience with outbound dialer systems.\n\nEmployment is contingent upon the successful completion of a background check. \nEqual Employment Opportunity\nPalmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.\nTo ensure a fair evaluation, we may use AI to assist in sorting applications, but all final decisions are made by our hiring team and no candidate dispositions are automated. We will keep your information on file for four years from the date of your application. For detailed information about how we handle your data and our use of AI, please review our full privacy policy.\nFor more about our Privacy Policy, visit: https://palmetto.com/privacy-policy","description_format":"text","description_chars":5821,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Parental leave","Retirement plans","Unlimited PTO"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Solar Energy"],"lifecycle":[{"event":"open","at":"2026-10-02T06:54:07Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.462,"p_room":0.75,"age_days":20,"expected_fill_days":26,"reasons":["conf:0","win:late"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/palmetto-collections-specialist","json_url":"https://alion.io/job/palmetto-collections-specialist.json","meta":{"generated_at":"2026-10-22T13:25:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12603,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179565},"rest":"https://alion.io/mcp/rest/get_company?id=179565"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpalmetto-collections-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpalmetto-collections-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpalmetto-collections-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/palmetto-collections-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpalmetto-collections-specialist"}]}