{"id":3406040,"url":"https://alion.io/job/palmetto-dunes-property-operations-manager","title":"Property Operations Manager","company":{"id":2610191,"name":"Palmetto Dunes","domain":"palmettodunes.com","url":"https://alion.io/company/palmettodunes","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hilton Head Island, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":61000,"max_usd":114000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1589},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-28T15:14:14Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-31T13:19:50Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Description\nJOB SUMMARY\nThis position is responsible for helping ensure the overall cleanliness, quality, safety, and working order of all resort rental units in accordance with company standards and contractual guidelines. The Service Manager oversees maintenance and field service operations, personnel, work orders, inspections, supplies, vendors, and related budgets while supporting effective check-in and checkout communication, positive owner relationships, and quality guest experiences. The position exemplifies the company’s mission, values, and customer service philosophy in job performance and relationships with others.\nESSENTIAL JOB FUNCTIONS\nOperations, Quality, and Inspections\nMaintain the cleanliness, quality, integrity, and proper working order of resort rental units in accordance with established standards and contractual guidelines.\nCoordinate housekeeping and maintenance activities to address unit issues promptly and help ensure units are ready for guest arrival.\nHelp maintain current annual evaluations and inspections of rental units; identify deficiencies and coordinate repairs, improvements, and follow-up.\nPerform basic maintenance and minor repairs as needed, including appropriate minor plumbing and electrical work for which no special certification is required.\nEnsure rental-unit issues that may affect guest stays are addressed in a timely manner; arrange for units to be taken out of service and coordinate service providers when necessary.\nOversee special projects, renovations, and upgrades as directed by the Director of Property Management or Property Managers.\nStaff Leadership and Work Coordination\nTrain, supervise, and manage maintenance personnel, housekeeping personnel, inspectors, and subcontractors as applicable.\nProvide timely and thorough performance reviews to housekeeping inspectors and support staff development and consistent work quality.\nServe as the central point of contact for distributing and coordinating maintenance work orders and related assignments.\nPrioritize assignments, monitor progress, and help ensure work is completed accurately and within appropriate deadlines.\nAttend staff meetings, share relevant information, and participate in resolving operational issues.\nMaintenance, Repairs, and Work Orders\nInspect, operate, and test equipment to identify malfunctions; diagnose mechanical problems and determine appropriate corrective action.\nRepair or replace defective parts and perform appropriate repairs involving fixtures, appliances, plumbing, equipment, smoke alarms, cabinets, shelves, tile, filters, and similar items.\nUse appropriate hand and power tools and consult repair manuals, parts catalogs, diagrams, or blueprints as needed.\nEstimate repair costs, prepare bids or project estimates when requested, and obtain quotes from third-party vendors for repairs, renovations, and annual inspection items. \nCreate and maintain an internal billable work-order process; review work not covered under the maintenance program and bill for eligible work when appropriate. \nCoordinate with owners, occupants, office staff, and outside service providers to arrange access and complete repairs, including responding to emergency calls as directed. \nMaintain accurate work-order records, job assignment sheets, daily work records, repair costs, and progress updates in the company's computer systems. \nHousekeeping, Inventory, and Equipment\nMaintain accurate inventory of items purchased for use in rental homes and monitor related expenses and profit margins in accordance with company goals. \nOrder and maintain parts, supplies, and equipment needed for housekeeping and maintenance operations.\nMaintain housekeeping vehicles in proper working order and support scheduled and as needed preventive maintenance of tools and equipment.\nContinuously evaluate outside vendor contracts for quality, service, and pricing consistent with company objectives.\nBudgeting, Communication, and Guest/Owner Relations\nManage and report expenses, forecasts, and budgetary goals as outlined by management.\nAssist in coordinating check-in and checkout communications with the front desk and keep appropriate personnel informed of issues that may affect guest stays.\nMaintain positive, proactive relationships with property owners and communicate housekeeping and maintenance issues promptly and consistently. \nCommunicate professionally and effectively with guests, owners, employees, contractors, vendors, and other departments.\nComplete required reports, records, and other administrative tasks, and carry out additional related duties as assigned.\nRequirements\nGENERAL QUALIFICATIONS: EXPERIENCE, KNOWLEDGE, SKILLS\nWell organized, detail-oriented, self-motivated, and able to manage multiple priorities and meet deadlines. \nStrong oral and written communication skills and the ability to communicate courteously and effectively with guests, owners, employees, contractors, and vendors.\nDemonstrated leadership and personnel-management skills, sound judgment, analytical ability, and problem-solving skills.\nWorking knowledge of housekeeping standards, guest service, general maintenance, and resort or vacation-rental operations. \nProficient computer skills, including the ability to maintain electronic work orders and records; basic Microsoft Excel and general IT knowledge are required. \nAbility to support a positive guest experience and maintain professional relationships.\nMust be able to pass a thorough background check.\nEDUCATION/LICENSURE/CERTIFICATIONS\nAt least two years of experience in a maintenance-related field.\nTwo to three years of resort housekeeping and/or front office operations experience preferred.\nExperience in a resort environment or with private home/villa repairs preferred.\nGeneral IT knowledge and Microsoft Excel skills required. \nWORK ENVIRONMENT\nWork may take place indoors and outdoors and may involve frequent interruptions and stress related to deadlines. The position may require walking for extended periods, climbing stairs, working in tight or enclosed spaces, working at heights, and working in temperature extremes. The schedule may vary and include weekends and holidays.\n SENSORY/PHYSICAL/MENTAL REQUIREMENTS\nAbility to stand and walk for extended periods and to bend, stoop, climb, reach, grasp, and perform repetitive motions.\nAbility to lift and carry housekeeping items and equipment, including frequent lifting up to 15 pounds and occasional lifting up to 30 pounds; maintenance duties may require lifting 50 - 60 pounds on a continuing basis.\nContinual use of manual dexterity and visual activity.","description_format":"text","description_chars":6613,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & Tourism","Vacation Rentals","Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-28T16:12:38Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":21,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/palmetto-dunes-property-operations-manager","json_url":"https://alion.io/job/palmetto-dunes-property-operations-manager.json","meta":{"generated_at":"2026-10-31T14:40:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22852,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2610191},"rest":"https://alion.io/mcp/rest/get_company?id=2610191"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpalmetto-dunes-property-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpalmetto-dunes-property-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpalmetto-dunes-property-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/palmetto-dunes-property-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpalmetto-dunes-property-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3406040}},{"tool":"search_jobs","arguments":{"company":"palmettodunes.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3406040},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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