{"id":3603418,"url":"https://alion.io/job/palo-alto-networks-staff-technical-support-engineer","title":"Staff Technical Support Engineer","company":{"id":13263,"name":"Palo Alto Networks","domain":"paloaltonetworks.com","url":"https://alion.io/company/paloaltontwks","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":244,"ghost_share":0,"stale_share":0.836,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Support","role_family":"Support","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"MS SQL","optional":false},{"name":"Windows","optional":false},{"name":"DLP","optional":true},{"name":"VPN","optional":true}],"status":"live","first_seen_at":"2026-11-02T10:36:09Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-03T19:02:39Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Our Mission\nAt Palo Alto Networks®, we’re united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.\nWho We Are\nIn order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!\nWe believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.Job Summary\nAt Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We are a company built on the foundation of challenging and disrupting the way things are done, and we are looking for innovators who are as committed to shaping the future of cybersecurity as we are.\nJob Description\nYour Career\nYou will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.\nYou will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).\nYour Impact\nProvide Technical Support to customers and partners\n\nProvide technical services include writing scripts, troubleshooting and best practices to customers\n\nManage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner\n\nProvide fault isolation and root cause analysis for technical issues\n\nPublish Technical Support Bulletins and other technical documentation in the Knowledge Base\n\nReview of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.\n\nTravel to customer sites in the event of a critical situation to expedite resolution as required\n\nProvide on-call support for weekend and public holiday on an as needed basis\n\nQualifications\n\nQualifications\n6+ years of related experience\n\nRequired experience with supporting end point software products\n\nRequired strong experience with Windows OS based applications (Installation, troubleshooting, Debugging)\n\nStrong experience with MS environment (Exchange, SCCM, GPO, AD, MSSQL, IIS)\n\nExperience with end point security software is a plus (Antivirus, DLP, IPS, NAC)\n\nExperience with Security is a plus (IPSEC / SSL-VPN / NAT / GRE)\n\nExperience with batch scripting is a plus\n\nStrong ability to independently debug broad, complex, and unique environments with mixed applications and protocols required\n\nOur Commitment\nWe’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.\nWe are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .\nPalo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.\nAll your information will be kept confidential according to EEO guidelines.\nOnly Singaporeans","description_format":"text","description_chars":5001,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Threat Intelligence","Endpoint Security","Information Security","Security Operations"],"lifecycle":[{"event":"open","at":"2026-11-02T10:36:09Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":38,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/palo-alto-networks-staff-technical-support-engineer","json_url":"https://alion.io/job/palo-alto-networks-staff-technical-support-engineer.json","meta":{"generated_at":"2026-11-03T19:49:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2368,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13263},"rest":"https://alion.io/mcp/rest/get_company?id=13263"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpalo-alto-networks-staff-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpalo-alto-networks-staff-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpalo-alto-networks-staff-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/palo-alto-networks-staff-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpalo-alto-networks-staff-technical-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3603418}},{"tool":"search_jobs","arguments":{"company":"paloaltonetworks.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3603418},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}