Technical Release Manager (Cortex Content)

Our Mission

At Palo Alto Networks®, we’re united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

Job Summary

As a Technical Release Manager on our Cortex Content Engineering team, you will own the release lifecycle for our 3rd-party integrations and out-of-the-box content. You will ensure smooth, predictable, and high-quality deliveries by leading release execution and managing dependencies across core Cortex R&D and adjacent product engineering teams. By combining strong operational discipline with a solid technical foundation, you will streamline release processes and drive cross-team execution. This role is critical to maintaining a high-velocity delivery pipeline while ensuring alignment across our organization.

Key Responsibilities

• Post-Release Stability & Telemetry Monitoring: Oversee field stability post-deployment. Monitor runtime logs, track telemetry data, and identify system crash thresholds, error benchmarks, and quality trends across customer releases.
• Technical Triage & Incident Resolution: Act as the primary technical interface for production bugs and field escalations. Utilize your QA/Dev background to reproduce complex edge cases, analyze APIs and integrations, and direct engineering teams toward rapid root-cause remediation.
• Metrics, KPIs & Data-Driven Visibility: Establish and report on release health metrics (e.g., MTTR, error rates, failure thresholds, defect trends) through Jira and analytical dashboards to provide leadership with actionable data.
• Controlled Rollout Strategy: Design and manage phased release pipelines, customer rollout groups, and deployment batches to minimize blast radius and ensure seamless delivery.
• Feedback Loop to R&D: Channel post-release field learnings back into the pre-release development and testing cycles to iteratively enhance quality before software touches customers.

Qualifications

Required Qualifications

• Background in Development or QA (Required): Hands-on experience as a Software Developer, QA Engineer, or Automation Engineer.
• 5+ years of experience in Technical Release Management, Project Management, or Technical Program Management.
• Solid understanding of software development lifecycles, REST APIs, and modern release pipelines.
• Proven ability to manage dependencies, resolve roadblocks, and keep engineering teams aligned.
• Technical Troubleshooting: Ability to read code, query APIs, analyze application logs, and deeply understand complex software components to triage field issues effectively.
• Strong hands-on experience with Jira and Confluence for tracking and release management.
• Clear communication skills with the ability to lead execution across matrixed teams.

Preferred Qualifications

• Experience in cybersecurity, SecOps, or enterprise software ecosystems.
• Familiarity with CI/CD tools or developer pipelines.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.