{"id":3685009,"url":"https://alion.io/job/pamono-customer-care-representative-w-m-d","title":"Customer Care Representative (w, m, d)","company":{"id":2060609,"name":"Pamono","domain":"pamono.com","url":"https://alion.io/company/pamono-com","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Join","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-11-03T09:30:11Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-10T07:57:15Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About PAMONO\nPAMONO is one of Europe’s leading online marketplaces for unique antiques, vintage and modern furniture, as well as accessories. Based on the idea that design can be both sustainable and aesthetically appealing, the company offers a carefully curated selection of high-quality design objects and enables direct delivery to customers.\nIn 2021, the company joined Chairish Inc., based in San Francisco, thereby strengthening its international market position. Since August 2025, PAMONO has been part of Auction Technology Group, based in London, a leading provider of online marketplaces and software solutions for the auction industry.\nThe Customer Care Representative will report to the Team Lead of Customer Care.\nIn this role, you will be responsible for customer-related communication via email and phone. You will guide and advise customers on how to use the website and services, and assist with queries about product and shipping services.\nTasks\nHandle inbound customer queries via Email and phone (no acquisition)\n\nFocus on DACH and Italian market.\n\nFind both practical and appropriate solutions to customer questions\n\nAssist customers throughout order process\n\nCommunicate with dealers across the globe\n\nCoordinate inquiries together with Support Team and other departments such as Content, Trade or Logistics\n\nUpdate and maintain our CRM database\n\nCollaborate with our sister site Chairish\n\nRequirements\nDegree in Economics, Communications, Humanities, Business Administration, Marketing or related\n\nStrong proficiency in German and English / Italian / French or Spanish\n\nExcellent verbal and written communication skills with a passion for communication\n\nAbility to interact with customers from diverse cultural and professional backgrounds\n\nCreativity, proactivity and strong attention to detail\n\nEnthusiastic, organized, customer- and solution-oriented thinking\n\nQuick comprehension of issues and their processing/ resolution\n\nCapability to work independently and in a team\n\nDesirable: experience in online customer support Experience with Salesforce Auction Technology Group is committed to fair and equitable compensation practices.\n\nBenefits\nDedicated international team with a flat organizational structure.\n\nAmbitious projects to take ownership of, with a broad scope for co-decision-making.\n\nFully covered mobility (Deutschlandticket) or Wellbeing (Urban Sports Clubs).\n\nYour well-being matters to us: take care of your mental health through a variety of classes, trainings and sessions with OpenUp.\n\nFlexible working setup to make the most of your working hours: we offer flexibility in our Hybrid/Remote model; however, we do expect you to use our Berlin office in Charlottenburg 2 days per week.\n\nWork from abroad fully remote for up to 30 working days per year.\n\nDog-friendly office: we can’t wait to meet your furry friend!\n\nOf course, we have regular get-togethers, company events, and drinks and snacks you can enjoy at our office.\n\nInterested in the role? Your CV is enough!\nIf you don't meet all but most of the requirements, we encourage you to apply to us anyway. Let's find out if we are a good match. We are looking forward to you!","description_format":"text","description_chars":3175,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Italian","level":"Advanced (C1)","optional":false},{"language":"French","level":"Advanced (C1)","optional":false},{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Company events","Flexible schedule"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Furniture"],"lifecycle":[{"event":"open","at":"2026-11-03T14:37:53Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":30,"reasons":["conf:4","win:early"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/pamono-customer-care-representative-w-m-d","json_url":"https://alion.io/job/pamono-customer-care-representative-w-m-d.json","meta":{"generated_at":"2026-11-10T09:13:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21486,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2060609},"rest":"https://alion.io/mcp/rest/get_company?id=2060609"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpamono-customer-care-representative-w-m-d"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpamono-customer-care-representative-w-m-d"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpamono-customer-care-representative-w-m-d"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pamono-customer-care-representative-w-m-d\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpamono-customer-care-representative-w-m-d"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3685009}},{"tool":"search_jobs","arguments":{"company":"pamono.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3685009},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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