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Salesforce solutions across Service Cloud and Experience Cloud with scalability, performance, security, and maintainability in mind.\n\n- Apply Salesforce architecture best practices, design patterns, and platform capabilities to meet business and technical requirements.\n\n- Develop Salesforce functionality using Apex, Lightning Web Components (LWC), JavaScript, SOQL/SOSL, and Flows.\n\n- Build and maintain Experience Cloud portals for customers, partners, or external users.\n\n- Implement Service Cloud features including Case Management, Omni-Channel, Knowledge, and digital engagement channels.\n\n- Hands-on experience delivering Salesforce Service Cloud omnichannel solutions integrated with Genesys Cloud, supporting voice and digital channels.\n\n- Design and implement integrations using REST/SOAP APIs, platform events, and middleware.\n\n- Own technical delivery end-to-end including design documentation, development, testing, deployment, and support.\n\n- Follow DevOps and CI/CD 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