{"id":635667,"url":"https://alion.io/job/pandektes-aps-customer-success-manager-denmark","title":"Customer Success Manager - Denmark","company":{"id":1139,"name":"Pandektes","domain":"pandektes.com","url":"https://alion.io/company/pandektes-aps","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Copenhagen, Denmark"],"countries":["DK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-04T18:00:43Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-10-27T10:31:26Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"We’re looking for an experienced Customer Success Manager, to serve our customers on the Danish market and ensure a strong long term relationship. You will handle customer cycles from onboarding to renewal, and be able to have a clear impact on how we serve our customers now and going forward.\nAbout Pandektes\nLegal research hasn’t changed much in decades. Lawyers still spend countless hours navigating fragmented sources, outdated systems, and complex databases just to find the information they need.\nAt Pandektes, we’re changing that.\nOur ambition is to build the leading global platform for legal research and the largest AI-powered legal database. By combining artificial intelligence, intelligent search, and continuously updated legal sources, we’re redefining how legal knowledge is accessed, understood, analyzed, and applied.\nPandektes has raised more than €17.5 million and most recently closed a €13.5 million Series A round (October 2026) led by Alstin Capital, PROfounders and Scale Capital. Pandektes already serves more than 450 customers across Denmark, Germany and Switzerland.\nWe’re still early in the journey, and joining our team now means you’ll have big impact on shaping how we scale.\nAbout the role\nYou will join our current team of three in Customer Success, along with our Danish-focused sales team, to work on serving our Danish-speaking customers. As an early member of the team, you will be able to have an instant impact on the customer experience.\nThis is a full-cycle CSM position, which means you will handle everything from onboarding to renewal. This means we’re looking for someone who is passionate about strong customer relations, but ideally also with a knack for teaching. When it comes to contracts and numbers, you’ll be working closely with our account executives to ensure we find the best fit for our customers.\nAs the team is young, we hope that you will also want to be a part of shaping the processes and future of CS at Pandektes.\nWhat you’ll do\nOnboarding customers - Teach lawyers and legal professionals how AI can superpower their legal research\n\nDrive adoption - Collaborate with management/executives to ensure adoption and success\n\nBuild community - Find superusers and empower them to do even more with Pandektes\n\nFoster growth - Identify expansion opportunities and work with the rest of our team to expand our presence at existing customers\n\nWhat you’ll bring\nFluency in Danish and English\n\nEntrepreneurial mindset, motivated by creating good relationships, top-notch customer experience and driving growth as part of our commercial team\n\nExcellent communication skills and strong ability to build trust - we value long-term customer relationships\n\nEagerness to learn and openness to feedback; you value insights from others and use them to grow\n\nProactive mindset with the ability to work independently and collaboratively\n\nStrong interest in technology and enthusiasm for AI (basic knowledge of AI and LLMs is a plus)\n\nWillingness to develop deep knowledge of how lawyers work and conduct legal research (a legal background is an advantage but not required)\n\nHow we work\nWe place great value on a vibrant, inspiring, and challenging company culture. This is achieved through a talented and passionate team that believes in achieving great things together.\nWe value ownership - you can expect a lot of freedom and responsibility. The key is open communication, trust, and a shared passion to transform the legal world.\nWe are a growing team based in Copenhagen, Hamburg, London and Zurich. This role will be based in our Copenhagen HQ.\nWhat we offer\nCompetitive compensation + commission based pay\n\nAn attractive warrant program\n\nA collaborative work environment where your input is not only valued but often implemented within hours\n\n25 vacation days per year + public holidays\n\nInternational team events - last time we went to Barcelona, and we’d love to have you join us next time\n\nYour own Pleo card for necessary work expenses\n\nPaid parental leave\n\nPandektes is an equal opportunity employer\nWe believe diverse teams build better products and stronger teams. We embrace and encourage people from all backgrounds to apply regardless of race/ethnicity, colour, religion, nationality, gender, sex, sexual orientation, age, marital status, disability, socio-economic status, culture or beliefs.","description_format":"text","description_chars":4358,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Danish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Parental leave"],"hiring_locations":[{"name":"Denmark","iso":"DK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Services","Legal AI"],"lifecycle":[{"event":"open","at":"2026-09-10T19:42:31Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.419,"p_room":0.45,"age_days":52,"expected_fill_days":30,"reasons":["conf:3","win:tail"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/pandektes-aps-customer-success-manager-denmark","json_url":"https://alion.io/job/pandektes-aps-customer-success-manager-denmark.json","meta":{"generated_at":"2026-10-27T12:07:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14508,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1139},"rest":"https://alion.io/mcp/rest/get_company?id=1139"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpandektes-aps-customer-success-manager-denmark"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpandektes-aps-customer-success-manager-denmark"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpandektes-aps-customer-success-manager-denmark"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pandektes-aps-customer-success-manager-denmark\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpandektes-aps-customer-success-manager-denmark"}]}