Director Logistics & Planning (m/f/d)

There is a lot of logistical know-how behind every beautiful piece of jewelry. Welcome to Pandora EMEA Distribution Center GmbH, a company of the Pandora Group based in Hamburg-Moorfleet! Since 2011, our mission has been to bring beautiful things to people. Our distribution center is a pioneering logistics center with the highest sustainability standards that is fully geared towards efficient processes. From here we ship our goods quickly, safely and reliably to 69 countries in Europe, the Middle East and Africa. We are as diverse as our jewellery: about 350 employees with over 40 nationalities give special moments to countless customers every day. By supplying the Pandora stores but also through directly to our end customers. Via the online shop, we enable each of them to tell their very own story empowered through personal engravings and stylish gift packaging.

For our distribution center in Hamburg-Moorfleet, we are looking for energetic people who will ensure that wishes come true throughout the EMEA region. Join us now as

Director Logistics & Planning (m/f/d)

Hamburg | Full-time

Let’s DELIVER together:

Our Director, Logistics & Planning provides strategic leadership for Pandora’s end to end distribution and fulfilment ecosystem across Europe, the Middle East and Africa. The role owns the strategic direction, performance and evolution of third-party logistics (3PL) partnerships and Local Fulfilment Centres (LFCs), ensuring scalable, cost efficient and customer centric fulfilment solutions across e-commerce, POSM fulfilment, and Jewellery & POSM transportation.

With responsibility for approximately 95 employees across 13 countries, the role plays a critical part in shaping Pandora’s regional supply chain strategy, translating global ambitions into strong regional execution. The position drives network design, partner strategy, governance, and continuous improvement across all channels, while developing leadership capabilities and organisational maturity to support long term growth and operational excellence.

You will be responsible for:

Strategic Leadership & Network Ownership

• Define and lead the EMEA logistics and fulfilment strategy across all channels, ensuring alignment with Pandora’s global supply chain vision and commercial priorities
• Own the end-to-end distribution network across e-commerce, POSM and transport, balancing service, cost, scalability and resilience
• Act as a key strategic partner to Global e-Com, Supply Chain, Procurement, and Cluster leadership on network design, fulfilment models and future growth initiatives

3PL & Partner Strategy

• Provide overall accountability for 3PL and carrier performance across EMEA, including partner selection, contracting, governance and long-term relationship development
• Lead strategic tender processes and QBRs in close collaboration with Global Procurement, driving value creation, innovation and performance transparency
• Ensure strong orchestration between 3PL providers, cluster e-commerce teams and global functions to secure consistent and reliable execution

Local Fulfilment Centre (LFC) Leadership

• Hold end-to-end responsibility for the LFC network, covering performance, cost, service levels, compliance and people leadership across approximately 80 headcounts in 11 countries
• Establish clear governance frameworks to ensure LFC operations are aligned with cluster e-commerce strategies while remaining scalable and customer-centric
• Drive standardisation, best-practice sharing and maturity of operating models across the LFC landscape

Operational Excellence & Continuous Improvement

• Lead continuous improvement initiatives across all responsibility areas, embedding operational excellence, standard processes and performance management
• Ensure successful regional implementation of global supply chain initiatives while driving locally driven optimisation where required
• Oversee Facility and Security Management for the Hamburg DC

Financial & People Leadership

• Own budgets across LFC operations, e-commerce fulfilment, POSM fulfilment and transportation for all channels within the region
• Build strong leadership pipelines and organisational capabilities, developing high-performing, empowered teams across diverse markets and cultures
• Foster a performance-driven culture focused on accountability, collaboration and customer impact

What we DREAM of:

• 8 years’ experience leading cross-functional initiatives, projects & 3 PL management
• Stakeholder Management
• Strong negotiation skills
• Firm finance and budget understanding
• Strong operational management capabilities
• Experience from working with Distribution Centres globally and/or 3PLs Ability to translate global strategic priorities into concrete and day-to-day initiatives
• Commitment to environmental stewardship and driving the sustainability agenda

We CARE about you:

Join our dynamic and international environment and share our values with us: WE DREAM, WE CARE, WE DARE and WE DELIVER. Our corporate culture is characterized by mutual respect, tolerance, appreciation, and willingness to perform.

As part of our Pandora family, you are an integral part of our success. That’s why we offer you a modern workplace, many opportunities for your personal and professional development, and attractive additional benefits - a package full of gems for you:

• Internationally successful company with a flat hierarchy
• A highly motivated team with a can-do attitude
• Employee discounts on Pandora products
• Free breakfast and lunch and free drinks
• Free monthly massage
• Cooperation with corporate benefits and free access to a benefits portal for discounted tickets for sport, culture events, and corporate deals
• Company subsidized public transport ticket
• Company pension scheme with an attractive employer contribution and insurance package
• Flexible working time with opportunities for mobile working and Mobile Working Kit Allowance

We love to celebrate special moments together that matter to us, such as your birthday, when you get a day of special leave, or with company events in the summer and at Christmas.

We DARE you to apply:

Do you want to make the world more beautiful? Then simply apply via our career portal.

More information? Find out everything about Pandora as an employer here.

It is important to us that everyone feels they belong with us, regardless of ethnic origin, gender, disability, religion, ideology, age, or sexual identity.

Pandora EMEA Distribution Center

• Bredowstraße 34
• 22113 Hamburg
• pandoragroup.com