{"id":4130370,"url":"https://alion.io/job/panera-bread-sr-analyst-restaurant-technology-hardware","title":"Sr. Analyst, Restaurant Technology Hardware","company":{"id":1758449,"name":"Panera Bread","domain":"panerabread.com","url":"https://alion.io/company/panerabread-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint Louis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":98077,"max":117692,"currency":"USD","period":"year","gross":null,"usd_annual":117692},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Confluence","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-28T00:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-12T02:15:33Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Sr. Analyst, Restaurant Technology HardwareJob Purpose\nSupport the evaluation, testing, deployment, sustainment, and lifecycle management of restaurant technology hardware solutions across Panera cafés. Partner with Product Management, Deployment, Supply Chain, Operations, and vendor partners to ensure successful implementation, operational readiness, and ongoing support of hardware platforms.\nLocation: St. Louis, MO (hybrid)\nDuties & Responsibilities\nThe primary responsibilities of this job include, but are not limited to:\nSupport and perform technical evaluation, validation, and recommendation of hardware platforms, peripherals, and supporting technologies to ensure scalability, reliability, security, and cost effectiveness.\nSupport the development and maintenance of restaurant hardware standards, reference designs, and deployment documentation.\nDevelop and maintain hardware implementation documentation, installation guides, field procedures, deployment standards, and technical reference materials.\nPartner with vendors and Deployment teams to support hardware forecasting, inventory planning, and lifecycle replacement initiatives.\nSupport end-to-end hardware solution lifecycle activities including design, lab validation, pilot deployments, production rollout, and sustainment.\nServe as a technical liaison with vendor partners to evaluate new technologies, support solution validation, and assist with issue resolution.\nCollect and analyze field feedback to identify recurring issues, improve deployment processes, and enhance hardware supportability.\nSupport and ensure the adoption of security, device management, and enterprise technology standards across hardware solutions.\nParticipate in technical design reviews, architecture discussions, and solution validation activities across multiple concurrent initiatives.\nDrive continuous improvement of hardware performance, reliability, and supportability through testing strategies, root cause analysis, and solution optimization.\nPartner with cross-functional teams to design and implement restaurant technology hardware solutions.\nProvide technical guidance and support to field engineers, deployment teams, and project stakeholders.\nMaintain awareness of emerging restaurant and retail technology trends, hardware lifecycle best practices, and industry standards, translating insights into actionable improvements.\nSupport complex troubleshooting and root cause analysis related to hardware platform performance, integrations, and deployment issues.\nContribute to project planning, technical estimation, risk identification, annual budgeting, and lifecycle planning activities for restaurant technology hardware initiatives\nQualifications (Education & Experience)\nQualifications include:\nBachelor’s degree in Computer Science, Computer Engineering, Management Information Systems, or related technical field; equivalent combination of education and experience will be considered.\n5-8 years of experience supporting restaurant technology, hardware deployment, retail technology, or related IT environments.\nDemonstrated experience designing, implementing, or supporting retail hardware and device-based technology solutions in operational environments.\nExperience working across hardware solution lifecycles including evaluation, testing, deployment, and production support.\nStrong understanding of systems integration across hardware platforms, operating systems, device management platforms, networking, and enterprise applications.\nExperience working with vendor partners for hardware evaluation, certification, deployment support, and lifecycle management.\nDemonstrated ability to provide technical recommendations and drive initiatives to completion.\nStrong analytical, problem-solving, and organizational skills with the ability to manage multiple priorities and timelines.\nStrong written and verbal communication skills with the ability to communicate effectively across technical and non-technical audiences.\nAbility to quickly learn and apply new technologies, tools, and industry best practices.\nCustomer-focused mindset with experience supporting both field operations and enterprise technology stakeholders.\nExperience working directly with franchisees and supporting franchise-operated business environments.\nFamiliarity with IT Service Management (ITSM) tools and processes including incident, problem, change, asset, and configuration management.\nExperience working within Agile, SAFe, or similar product and software delivery frameworks.\nExperience working with modern endpoint ecosystems including Windows, iOS, and browser-based enterprise applications.\nExperience using enterprise collaboration and delivery tools such as Microsoft 365, Confluence, Jira, and ServiceNow or similar platforms.\nWorking Conditions\nThis field-based role includes periodic engagement in-store and operates within a hybrid work model that also encompasses desk-based responsibilities and IT lab activities.\nIn-store engagement is project-driven and may be required to support hardware validation, testing, and deployment initiatives, including occasional work outside standard business hours\nLimited travel may be required based on implementation requirements.\nPhysical Requirements\nAbility to perform computer-based work for extended periods.\nAbility to move between office, lab, and restaurant environments as needed.\nAbility to occasionally handle and transport light technology equipment.\nAbility to support hands-on hardware validation and testing activities when required.\nAbility to lift 50lbs.\nDirect Reports\nThis position will not have any direct reports under its supervision.\nEqual Opportunity Employer: Disabled/Veterans\nCompetitive Pay $98,077 - $117,692 annually\nThe actual pay offered will be determined by multiple factors, including but not limited to the candidate’s relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.\nSaint Louis Support Center","description_format":"text","description_chars":6074,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Bakery & Pastry","Catering & Food Services"],"lifecycle":[{"event":"open","at":"2026-11-12T02:15:33Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.826,"p_room":0.9,"age_days":15,"expected_fill_days":29,"reasons":["conf:1","win:mid"],"computed_at":"2026-11-12T03:40:54Z"},"pay":{"stated_usd_annual":117692,"is_top_pay":false},"html_url":"https://alion.io/job/panera-bread-sr-analyst-restaurant-technology-hardware","json_url":"https://alion.io/job/panera-bread-sr-analyst-restaurant-technology-hardware.json","meta":{"generated_at":"2026-11-12T03:40:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8000,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1758449},"rest":"https://alion.io/mcp/rest/get_company?id=1758449"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpanera-bread-sr-analyst-restaurant-technology-hardware"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpanera-bread-sr-analyst-restaurant-technology-hardware"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpanera-bread-sr-analyst-restaurant-technology-hardware"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/panera-bread-sr-analyst-restaurant-technology-hardware\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpanera-bread-sr-analyst-restaurant-technology-hardware"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4130370}},{"tool":"search_jobs","arguments":{"company":"panerabread.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4130370},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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