{"id":4130341,"url":"https://alion.io/job/panera-bread-sr-manager-loyalty-subscription","title":"Sr. Manager, Loyalty & Subscription","company":{"id":1758449,"name":"Panera Bread","domain":"panerabread.com","url":"https://alion.io/company/panerabread-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":119634,"max":143561,"currency":"USD","period":"year","gross":null,"usd_annual":143561},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T00:00:00Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-12T02:15:33Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Sr. Manager, Loyalty & SubscriptionJob Purpose\nAt Panera we believe that good food can bring out the best in all of us-food served in a warm, welcoming environment, by people who care, through a frictionless customer experience. We are looking for a Senior Manager of Loyalty and Subscriptions to join our team that will continue to grow and engage one of the largest loyalty program in the restaurant space and our innovative subscription program.\nThis person will be instrumental in growing our 1:1 digital marketing strategy as well as leading the growth and future vision of the MyPanera and subscription programs. This person will be tasked with developing and executing loyalty and subscription marketing strategies in service of greater customer frequency and retention and will also manage the loyalty P&L.\nA successful candidate is comfortable with ambiguity and thrives in driving large-scale changes to how we want to approach loyalty with our customers. It requires building strong relationships with stakeholder teams and staying customer obsessed. This is a great role for someone who loves to dive deep into data and can think big about the future vision.\nLocation: This position is based in Newton, MA and requires in-office presence three days per week, transitioning to four days per week, Monday through Thursday, in Weston, MA beginning in July 2027.\nDuties & Responsibilities\nThe primary responsibilities of this job include, but are not limited to:\nAct as a change agent, help set the vision and plan for the future of Loyalty and Subscriptions \nDevelop, implement loyalty strategy that drive brand engagement and lifetime value of loyalty members and subscribers \nDefine and execute a robust and comprehensive strategy, roadmap, and marketing plans to maximize customer acquisition, retention, and attachment \nEvaluate and define the loyalty experience at all points of interaction with the brand whether that be in café or through digital channels. \nResponsible for leading project management of new pilot programs and national roll-outs of loyalty-related campaigns and benefits, managing related cross-functional project meetings, marketing plans and project timelines \nBuilds test & learn strategies to enhance the program’s value, focusing on changing customer behavior to drive incremental sales and meeting loyalty membership/revenue goals \nDirect and oversee program forecasting, program reporting, and business analysis through management of the P&L \nPerforms analysis, in partnership with analytics team, to understand overall customer retention, repeat behavior, regency and frequency, and lifetime customer value across all segments \nDevelop compelling and detailed documentation to support executive level decision making and presentations \nQualifications (Education & Experience)\nQualifications include:\nBachelor’s degree from an accredited college/university; Course focus on marketing or business. \n7+ years of experience in marketing or digital strategy, with direct experience managing and/or developing loyalty & subscription programs \n3-5 years’ experience managing teams and developing talent \nAbility to manage cross-functional marketing and technology teams, advocate for loyalty and collaborate across the organization to create integrated solutions \nRestless and optimistic; Driven by purpose, fueled by collaborative environments \nExperience of leveraging data driven insights to build new and innovative loyalty, subscription & digital experiences \nAnalytical thinker with ability to drive metrics and benchmarks to ensure continuous improvement in process and results Excellent listening, presentation, and written and verbal communication skills \nEffective time management skills; ability to prioritize, delegate and meet deadlines \nStrong ability to create, build and leverage relationships and effectively interface with executive-level team members and at the same time have willingness to roll up the sleeves to solve problems \nAbility to interact and present to all levels of the organization, including top management. \nWorking Conditions\nRequired travel - N/A \nPhysical Requirements\nWhile performing this job, the incumbent is regularly required to stand, sit, talk hear & use hands and fingers to operate keyboards \nDirect Reports\nThis position will have two direct reports. \nEqual Opportunity Employer: Disabled/Veterans\nCompetitive Pay $119,634 - $143,561 annually\nThe actual pay offered will be determined by multiple factors, including but not limited to the candidate’s relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.\nNewton Support Center","description_format":"text","description_chars":4748,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Bakery & Pastry","Catering & Food Services"],"lifecycle":[{"event":"open","at":"2026-11-12T02:15:33Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":29,"reasons":["conf:2","win:early"],"computed_at":"2026-11-12T05:12:12Z"},"pay":{"stated_usd_annual":143561,"is_top_pay":true},"html_url":"https://alion.io/job/panera-bread-sr-manager-loyalty-subscription","json_url":"https://alion.io/job/panera-bread-sr-manager-loyalty-subscription.json","meta":{"generated_at":"2026-11-12T05:12:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11411,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1758449},"rest":"https://alion.io/mcp/rest/get_company?id=1758449"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpanera-bread-sr-manager-loyalty-subscription"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpanera-bread-sr-manager-loyalty-subscription"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpanera-bread-sr-manager-loyalty-subscription"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/panera-bread-sr-manager-loyalty-subscription\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpanera-bread-sr-manager-loyalty-subscription"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4130341}},{"tool":"search_jobs","arguments":{"company":"panerabread.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4130341},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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