{"id":768650,"url":"https://alion.io/job/pangram-software-engineer-customer-solutions","title":"Software Engineer - Customer Solutions","company":{"id":47153,"name":"Pangram","domain":"pangram.com","url":"https://alion.io/company/pangram","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Backend","role_family":"Backend","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":120000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CI/CD","optional":false},{"name":"Next.js","optional":false},{"name":"Python","optional":false},{"name":"React.js","optional":false},{"name":"Rest API","optional":false},{"name":"Slack","optional":false},{"name":"JavaScript","optional":true}],"status":"live","first_seen_at":"2026-09-11T19:59:46Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-11-01T10:05:39Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"A Note on applying to Pangram:\nAt Pangram, we firmly believe that genuine human expression, and our ability to communicate with each other online and through the written word, is a fundamental right- and a value worth preserving.\nPlease don't use AI to answer any of the questions as part of your application - we want to hear from you!\nAbout Pangram Labs\nPangram Labs’ mission is to protect authenticity and preserve human connection in the context of the generative AI era. We build the world’s best AI detection systems. We publish research on state-of-the-art AI detection techniques and algorithms and build products to bring our technology into people's daily lives. We provide tools for individuals, institutions and companies to detect the use of AI in written content.\nPangram is a recognized thought leader in the space of AI detection. Our CEO & Co-founder Max Spero has been named as one of Time Magazine’s 100 Most Influential People in AI and Pangram has been named one of Time’s Best Inventions of 2026.\nWe are looking for high agency, mission-driven, and passionate builders to join our team!\nAbout the Role\nWe are hiring a Software Engineer to build great product experiences and deliver solutions for our customers. You will be the technical point of contact in customer Slack channels, the owner of a variety of customer reported bugs and feature requests, and build custom integrations and infrastructure for a diverse set of customers. This is an early-career engineering role for someone who is excited to ship code that customers use and make direct impact on a daily basis. You'll develop deep knowledge of our detection models and API, work closely with our engineering teams, and have a clear path towards technical career development.\nThis is a full-time, on-site role in our Brooklyn office reporting to our CTO.\nWhat You'll Do\nOwn bugs and feature requests from intake through completion, working in coordination with the engineering team as required\n\nOperate as the primary technical point of contact in customer Slack channels; triage, respond, and escalate as needed\n\nBuild, scope, and maintain custom integrations, deployments, and infrastructure for customers with non-standard requirements\n\nReproduce customer-reported issues and ship fixes or provide handoffs for the engineering team\n\nSupport customer onboarding and API integration with samples, technical documentation, and hands-on product debugging and support\n\nTrack requests and issues, and surface patterns to Product as input for our roadmap\n\nDevelop and maintain internal playbooks and documentation for customer-specific setups\n\nQualifications\nYou are a great fit for this role if you have:\n0-2 years of professional software engineering experience, or a strong internship/project background\n\nProficient in Python; comfortable working with REST APIs, cloud infrastructure, and CI/CD\n\nProficient in frontend development (React, Next.js)\n\nStrong written communicator; able to explain technical issues clearly to both engineers and non-technical customers\n\nComfortable with ambiguity and context-switching between customer conversations and code\n\nInterest in AI/ML products a plus\n\nBenefits include\nMedical/dental/vision\n\n401(k) with 100% employer match on first 4%\n\n20 days of PTO\n\nOffice lunch","description_format":"text","description_chars":3289,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","LLM & Generative AI","AI Content Detection"],"lifecycle":[{"event":"open","at":"2026-09-11T20:48:56Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.728,"p_room":0.44,"age_days":50,"expected_fill_days":43,"reasons":["conf:0","win:tail","crowd:junior"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":150000,"is_top_pay":true},"html_url":"https://alion.io/job/pangram-software-engineer-customer-solutions","json_url":"https://alion.io/job/pangram-software-engineer-customer-solutions.json","meta":{"generated_at":"2026-11-01T10:57:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16857,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":47153},"rest":"https://alion.io/mcp/rest/get_company?id=47153"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpangram-software-engineer-customer-solutions"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpangram-software-engineer-customer-solutions"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpangram-software-engineer-customer-solutions"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pangram-software-engineer-customer-solutions\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpangram-software-engineer-customer-solutions"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":768650}},{"tool":"search_jobs","arguments":{"company":"pangram.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":768650},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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