Front Office Support Specialist

The Front Office Support Specialist is responsible for providing exceptional patient care and daily clinical support for a fast-paced medical practice.

Essential Responsibilities:

Managing phone calls and messages

Scheduling patient appointments in person and over the phone

Checking patients in and out

Collecting and verifying patient insurance information

Collecting patient demographic information

Collecting and posting payments

Managing electronic medical records

Facilitating correspondence between healthcare organizations

Demonstrate phone etiquette that is accordance with FKP Standards of Behaviors

Review and complete inbox tasks daily

Answer and handle phone calls swiftly, answer voice mail daily

Respond to patient concerns in accordance with established policies and standards

Maintain cleanliness and supply inventory in lobby and work areas

Scan medical records and patient documents

Manual data entry

Complies with all OSHA and HIPPA policies along with all policies and procedures established by FKP

Demonstrates behavior that is professional and commensurate with the position and is in accordance with FKP Core Values and Standards of Behaviors

Maintains strict patient and employee confidentiality

Attends all mandatory staff meetings

Other routine duties as assigned

This job description is not meant to cover or contain a comprehensive listing of tasks and responsibilities. Other duties may be assigned as needed.

Education/Experience Requirements:

High School diploma or GED, one year clinical experience preferred. Has a broad understanding of clinical operations and physician office practice. Computer skills in various applications such as MS Office Suite, PMD soft, Athenahealth and other applications/systems preferred.

Competency Requirements:

Must possess the following knowledge, skills and abilities to perform this job successfully:

Basic proficiency in Microsoft word and Outlook

Previous EMR use preferred

Ability to communicate effectively and clearly with all internal and external customers

Good business office organizational skills, detail-oriented with excellent follow-up

Ability to juggle multiple priorities successfully

Extremely strong organizational and communication skills 

Works well in Teams-can work with others but flexible enough to work independently also

Knowledge of HIPPA regulations and dedicated to adhering to all aspects

This job requires the ability to work with others in a team environment, the ability to accept direction from superiors and the ability to follow Company policies and procedures.

Regular, predictable and dependable attendance is essential to satisfactory performance of this job.