{"id":2622791,"url":"https://alion.io/job/pansophic-learning-product-operations-support-specialist","title":"Product Operations Support Specialist","company":{"id":684485,"name":"Pansophic Learning","domain":"pansophiclearning.com","url":"https://alion.io/company/pansophiclearning","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Product","role_family":"Product","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":50000,"max":55000,"currency":"USD","period":"year","gross":null,"usd_annual":55000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-10-15T13:42:54Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-22T15:07:24Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"We're looking for a Product Operations Support Specialist to help support the tools and systems for teaching and learning across our schools. Will provide second-level support and coordination across our curriculum and education technology stack - including our Learning Management Systems, Clever, Student Information Systems, supplemental curriculum tools, and internal proprietary platforms - picking up tickets after our helpdesk has completed initial triage and troubleshooting. This role is a great fit for someone who's organized, communicates clearly, enjoys solving problems, and wants to grow their skills in ed-tech operations.\nResponsibilities\nSecond-Level Support\nPick up escalated Zendesk tickets from our helpdesk after initial triage, and investigate and resolve issues related to curriculum tools, Learning Management Systems, Clever, Student Information Systems, and internal systems\nEscalate more complex or unresolved issues to the appropriate team member or vendor, and track them through to resolution\nServe as a knowledgeable resource for helpdesk when they need guidance on supported tools\nVendor Coordination\nOrganize and maintain vendor communications, including tracking open issues and follow-ups\nSchedule and manage vendor meetings, including preparing and distributing agendas\nHelp coordinate vendor onboarding and routine check-ins\nDocumentation\nCreate and maintain clear, up-to-date documentation for supported tools, processes and comment issue resolutions (help articles, SOPs, FAQs)\nKeep internal knowledge base current as tools, processes, or vendor relationships change\nTraining Support\nSupport the training team with logistics, materials, and scheduling for tool rollouts and ongoing training\nHelp identify recurring support issues that point to a training gap\nCross-Functional Support\nProvide second-level, escalated support across Curriculum, Learning Management Systems, Clever, Student Information Systems, and internal proprietary technologies when issues fall outside a single system or require coordination across teams\nPartner with the Product Operations Manager and broader Product Operations team on process improvements\nQualifications\n1-3 years of professional experience, ideally in a support, operations, or coordination role\nExperience working in K-12 education\nStrong written and verbal communication skills\nHighly organized, with the ability to juggle multiple tools, tickets, and vendor relationships at once\nComfortable learning new software tools and systems quickly\nExperience with a ticketing system (Zendesk and Jira preferred)\nAbility to work independently in a fully remote environment\nPreferred\nCollege degree\nFamiliarity with Learning Management Systems, Student Information Systems, or Clever\nExperience supporting or coordinating vendor relationships\nExperience creating end-user documentation or training materials\nCompensation and Benefits: The compensation and benefits information below is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.\nThe annual starting salary for this position is between $50,000 - $55,000 annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. \nWe offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, 10 paid holidays annually.\nPaid Time Off: Paid Time Off to cover sick, vacation, and personal absences.\nWe offer 4 unique health insurance plans to choose from that cover a wide range of deductibles and co- insurance levels. Our goal is to provide you with maximum choice in finding a plan that meets you and your family’s needs. Employees can choose from co-pay or High Deductible Health Plans.\nEQUAL EMPLOYMENT OPPORTUNITY\nIt is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.","description_format":"text","description_chars":4740,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Life insurance","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Secondary Education","Primary Education"],"lifecycle":[{"event":"open","at":"2026-10-15T14:03:10Z"}],"visa":[],"liveness":{"score":88,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.876,"p_room":1,"age_days":6,"expected_fill_days":20,"reasons":["conf:1","velocity","win:early","comp:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":55000,"is_top_pay":false},"html_url":"https://alion.io/job/pansophic-learning-product-operations-support-specialist","json_url":"https://alion.io/job/pansophic-learning-product-operations-support-specialist.json","meta":{"generated_at":"2026-10-22T17:07:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17921,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":684485},"rest":"https://alion.io/mcp/rest/get_company?id=684485"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpansophic-learning-product-operations-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpansophic-learning-product-operations-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpansophic-learning-product-operations-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pansophic-learning-product-operations-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpansophic-learning-product-operations-support-specialist"}]}