{"id":4328505,"url":"https://alion.io/job/pantheon-director-it","title":"Director, IT","company":{"id":14564,"name":"Pantheon","domain":"pantheon.io","url":"https://alion.io/company/pantheon-systems-inc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":92,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":166700,"max":232000,"currency":"USD","period":"year","gross":null,"usd_annual":232000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Drupal","optional":false},{"name":"Google Workspace","optional":false},{"name":"ISO 27001","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Least Privilege","optional":false},{"name":"Okta","optional":false},{"name":"PCI DSS","optional":false},{"name":"Slack","optional":false},{"name":"SOC 2","optional":false},{"name":"WordPress","optional":false},{"name":"PHP","optional":true}],"status":"live","first_seen_at":"2026-11-15T01:55:02Z","employer_posted_date":"2026-11-15","last_verified_at":"2026-11-15T03:05:58Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Pantheon\nPantheon WebOps Platform powers the open web, running more than 300,000 sites in the cloud for customers including Google, Princeton, Salesloft and Doctors Without Borders. Every day, thousands of developers and marketers create, iterate, and scale WordPress and Drupal sites to reach billions of people globally. Pantheon’s multitenant, container-based platform enables organizations to manage all of their websites from a single dashboard. Organizations including Clorox and the United Nations drive results through accelerated development and real-time publishing using Pantheon’s collaborative workflows. \nThe Role\nAs the Director, IT, you will lead the strategic and operational management of Pantheon’s IT function, ensuring the delivery of secure, reliable, scalable, and employee-centered technology services.\nThis role is accountable for IT strategy, team leadership, service delivery, infrastructure, identity and endpoint operations, security controls, compliance readiness, vendor management, technology lifecycle management, and business continuity. You will lead the IT support and systems engineering function and partner closely with Business Systems, Information Security, Security Engineering, GRC, People, Legal, Finance, Engineering, and other cross-functional leaders.\nYou will establish an operating model that makes IT easy to engage, clear to own, and efficient to scale. You will turn recurring operational needs into durable processes, automation, documentation, and measurable services while serving as a senior escalation point for high-impact IT issues.\nThe role has global scope across Pantheon employees, contractors, offices, remote workers, endpoints, workplace technology, enterprise IT services, and internal IT operations. \nWhat You'll Do\nStrategic IT Leadership:\nDevelop and execute Pantheon’s IT strategy, roadmap, and operating model, aligning technology initiatives with business objectives, employee needs, security requirements, and business continuity goals.\nEstablish clear ownership, service boundaries, decision rights, escalation paths, and operating agreements across IT, Business Systems, Security, GRC, People, Legal, Finance, and Engineering.\nTranslate business needs into sequenced programs, measurable outcomes, and clear tradeoffs for executive stakeholders.\nIdentify and implement technologies, processes, and automation that improve operational efficiency, security, employee experience, and organizational scale.\nTeam Management:\nLead, mentor, and develop the IT support and systems engineering team, fostering a culture of service excellence, technical ownership, collaboration, and continuous improvement.\nPlan team capacity, coverage, hiring, succession, and skills development as Pantheon’s needs evolve.\nAllocate resources effectively across operational support, strategic programs, incidents, technical debt, and planned improvements.\nEstablish expectations for documentation, service quality, operational discipline, and sustainable workload management.\nPartner with People and Finance on headcount planning, role design, performance management, and organizational development.\nInfrastructure and Operations:\nOversee the design, implementation, maintenance, and lifecycle management of IT systems, endpoints, networks, office technology, workplace platforms, and internal IT tooling.\nOwn the IT-side strategy and operations for identity and access, endpoint management, device security, patching, software deployment, asset management, and hardware lifecycle processes.\nEnsure reliable operation of core workplace services, including identity, collaboration tools, endpoint platforms, office networks, conference-room technology, and employee hardware.\nEnsure onboarding, transfers, offboarding, access changes, device deployment, and equipment recovery are completed accurately, promptly, and auditable.\nMaintain accurate inventories of applications, licenses, devices, vendors, integrations, and business-critical dependencies.\nIT Service Delivery and Automation:\nOwn the internal IT service-management model, including intake, triage, incident response, request fulfillment, escalation, knowledge management, service reporting, and continual improvement.\nEstablish and monitor service expectations and metrics such as response time, resolution time, employee satisfaction, backlog health, request quality, and automation rate.\nImprove the employee experience through clear support channels, reliable self-service, useful documentation, and consistent communications.\nDesign scalable workflows for access requests, software provisioning, onboarding, offboarding, hardware tracking, and other repeatable employee requests.\nUse automation and integrations to reduce repetitive work, improve consistency, strengthen controls, and scale service delivery while preserving human escalation for ambiguous or sensitive issues.\nEnsure new systems and workflows are documented, supportable, measurable, and clearly owned after launch.\nSecurity and Compliance:\nPartner with Information Security, Security Engineering, GRC, Internal Audit, Legal, and People to implement practical security controls across IT operations.\nDevelop, maintain, and enforce IT policies, standards, procedures, and evidence required for effective governance and audit readiness.\nSupport identity governance, access reviews, role-based access, SSO, SCIM, privileged access, service-account governance, endpoint security, vendor reviews, and remediation of identified risks.\nEnsure IT processes follow least privilege, separation of duties, reliable approvals, traceability, and appropriate independent verification.\nContribute to security investigations, incident response, business continuity, disaster recovery, and operational resilience planning.\nBalance strong security and compliance controls with a practical employee experience and manageable operational processes.\nVendor and Budget Management:\nManage vendor relationships, renewals, service reviews, contract inputs, licensing, procurement, implementation, and operational escalations for IT-managed services.\nManage the IT budget, forecast demand, evaluate total cost of ownership, and ensure cost-effective use of resources.\nIdentify opportunities to consolidate tools, improve utilization, reduce waste, and retire unnecessary services.\nPartner with Business Systems, Finance, Security, Legal, and functional leaders to clarify ownership when a platform spans multiple organizations.\nProgram and Cross-Functional Leadership:\nLead complex IT programs from problem definition through planning, implementation, adoption, measurement, and operational handoff.\nEstablish program governance, milestones, risks, dependencies, decision logs, launch readiness, rollback plans, and post-launch reviews.\nRepresent IT priorities, risks, decisions, and tradeoffs in executive and cross-functional forums.\nCommunicate clearly with employees, managers, executives, and technical partners about change, expected impact, and required action.\nAct as a trusted advisor on IT strategy, service quality, technology investment, operational risk, and business continuity.\nProblem Resolution and Support:\nAct as a senior escalation point for critical or cross-functional IT issues, providing strategic guidance and coordinating recovery when business operations are at risk.\nEnsure high-quality, empathetic, and consistent user support across regions, offices, and time zones.\nUse service, asset, incident, and operational data to identify trends, recurring problems, and opportunities for improvement.\nBuild durable solutions that reduce repeat incidents and avoid dependence on heroic individual effort.\nWhat You Bring to the Table\nBachelor’s degree in Information Technology, Computer Science, or a related field; relevant equivalent experience will also be considered. A Master’s degree or relevant certifications such as ITIL, PMP, CISSP, or CISM is preferred.\n10+ years of progressive experience in IT, systems administration, infrastructure, workplace technology, or a related discipline, including at least 3 years in a people-leadership role.\nProven experience leading an IT support, systems engineering, workplace technology, or corporate IT function in a distributed or global organization.\nProven expertise in IT infrastructure, identity and access management, endpoint management, SaaS administration, systems management, service delivery, and network or workplace technology operations.\nStrong knowledge of cloud technologies, enterprise applications, ITSM practices, automation, and IT governance frameworks.\nExperience with modern workplace technologies such as Google Workspace, Slack, Zoom, Okta, Jamf or comparable MDM, Jira or comparable ITSM platforms, and endpoint-security tools.\nPractical understanding of security, privacy, risk, audit, and compliance expectations, including ISO 27001, SOC 2, PCI DSS, SOX, or comparable standards.\nDemonstrated ability to lead, coach, and inspire a high-performing distributed team.\nExperience managing budgets, vendors, renewals, licensing, procurement, technology contracts, and total cost of ownership.\nExperience delivering cross-functional programs, managing competing priorities, and establishing clear ownership and accountability.\nExceptional problem-solving, decision-making, written, verbal, and executive communication skills.\nStrong judgment when balancing employee experience, operational efficiency, security, privacy, governance, and cost.\nWhat We Offer \nWe have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team.\nIndustry competitive compensation and equity plan\nFlexible time off, sick days, and 13 paid holidays\nComprehensive medical insurance including Health, Dental and Vision\nPaid parental leave (plus fertility, adoption and other family planning benefits)\nIn-office workspace (San Francisco & Chicago)\nMonthly allowance for wellness, reading and access to LinkedIn Learning for continued development\nEvents and activities both team-based and company wide that inspire, educate and cultivate\nThe compensation range for this role is $166,700 to $232,000, based on experience.\nPantheon is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact . Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment.\nAfter an offer is made and accepted, E-verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security.\nTo review the Employee and Applicant's Privacy Policy, click here.\nVisa Sponsorship is not available at this time.","description_format":"text","description_chars":11209,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible time off","Health insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CMS & Digital Experience Platforms","Web Hosting & VPS"],"lifecycle":[{"event":"open","at":"2026-11-15T03:05:58Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 3 · green card filings: 2","filings_12m":3,"filings_prev_12m":3,"green_card_filings_12m":2,"median_offered_wage_usd":160500,"route":null,"cap_exempt":false,"checked_at":"2026-11-14T07:33:33+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":54,"reasons":["conf:1","win:early"],"computed_at":"2026-11-15T04:08:31Z"},"pay":{"stated_usd_annual":232000,"is_top_pay":false},"html_url":"https://alion.io/job/pantheon-director-it","json_url":"https://alion.io/job/pantheon-director-it.json","meta":{"generated_at":"2026-11-15T04:08:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":135,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":14564},"rest":"https://alion.io/mcp/rest/get_company?id=14564"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpantheon-director-it"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpantheon-director-it"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpantheon-director-it"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pantheon-director-it\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpantheon-director-it"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4328505}},{"tool":"search_jobs","arguments":{"company":"pantheon.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4328505},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}