{"id":3677519,"url":"https://alion.io/job/pantheon-senior-engineering-manager-customer-runtimes","title":"Senior Engineering Manager, Customer Runtimes","company":{"id":14564,"name":"Pantheon","domain":"pantheon.io","url":"https://alion.io/company/pantheon-systems-inc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":92,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Ireland"],"countries":["IE"],"hiring_countries":["IE"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":12,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Agile","optional":false},{"name":"Amazon ECS","optional":false},{"name":"Amazon EKS","optional":false},{"name":"AWS","optional":false},{"name":"AWS Lambda","optional":false},{"name":"Drupal","optional":false},{"name":"GCP","optional":false},{"name":"Go","optional":false},{"name":"Google Cloud Run","optional":false},{"name":"Google GKE","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"MariaDB","optional":false},{"name":"Memcached","optional":false},{"name":"MySQL","optional":false},{"name":"Next.js","optional":false},{"name":"Python","optional":false},{"name":"Redis","optional":false},{"name":"Scrum","optional":false},{"name":"SQL","optional":false},{"name":"Terraform","optional":false},{"name":"WordPress","optional":false},{"name":"JavaScript","optional":true},{"name":"PHP","optional":true},{"name":"React.js","optional":true}],"status":"live","first_seen_at":"2026-11-03T08:51:47Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-14T22:05:15Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"About Pantheon\nPantheon brings together exceptional builders who take ownership, drive meaningful impact, and shape what's next for the web. We power more than 300,000 websites globally for organizations including Google, Princeton, Salesloft, Clorox, and the United Nations. Every day, thousands of developers and marketers use our WebOps platform to build, iterate, and scale WordPress, Drupal, and Next.js sites that reach billions of people worldwide. As an employer, we operate with the same philosophy that drives our product: foundation and freedom. Pantheon is a vibrant, remote-forward team of experts who care deeply about their craft and results. Here, you take ownership of work that matters, contribute alongside exceptional people, and see the impact you create.\nThe Role \nAs the Senior Engineering Manager for Customer Runtimes, you will lead and manage a sizable team of talented software engineers focused on building the scaled infrastructure services that run the high-impact Drupal, Wordpress, and Next.js sites of our customers. The team is driving an exciting transformation of our most core customer infrastructure to expand our capabilities, leverage best of breed open source technologies, and significantly reduce toil. This critical role is responsible for the health and progress of our largest infrastructure footprint.\nWhat You’ll Do\nLead and Mentor: Guide the team through organizational changes, challenges, and uncertainties, maintaining productivity and morale. Drive the team's success with hands-on coaching, guidance, and troubleshooting, as you are passionate about mentoring and developing engineering talent.\nExecution and Delivery: Manage multiple critical projects with shifting priorities and ensure the team adapts quickly to evolving processes to deliver high-quality work, while considering potential oncall and operational burden.\nStrategy and Vision: Understand the organization’s objectives and direction, aligning the team’s priorities accordingly. You will advocate for changes that benefit the team and the broader organization.\nTechnical Guidance: Lead architecture discussions, review critical code, provide constructive feedback, and contribute to technical discussions to maintain a high bar for technical excellence.\n Collaboration: Craft team and organizational goals, working with immediate team members and cross-functional stakeholders (10-20 individuals) to ensure alignment.\nCommunication: Clear, confident communication skills, with the ability to explain complex technical concepts effectively both verbally and written.\nDirection: Provide clear direction to your team, translating high-level goals into actionable tasks, providing feedback, and ensuring everyone is aligned. You will have autonomy within your team's scope to decide how to allocate work and solve problems while aligning with the overall engineering strategy.\nWhat You’ll Bring to the Table\nExperience\n12+ years of experience in software development, with a solid foundation as a Staff or Principal engineer demonstrating deep technical expertise.\n3+ years of direct people management experience, including large global teams, mentoring Staff engineers, and balancing multiple subteams.\nTrack record of driving performance management and cultivating a high-performance engineering culture, setting clear expectations, delivering candid feedback, and developing engineers at all levels through structured growth and calibration processes.\nProven ability to deliver multiple simultaneous projects successfully, working directly with customers and external communities.\nLeading cloud and infrastructure modernization initiatives that span large critical fleets.\nAI-native instincts: fluency with AI coding assistants and a point of view on how they change how teams work.\nStrong practitioner of Agile, Scrum, or other structured development methodologies.\nTechnical Acumen\nDirect experience designing platforms running cloud-based applications at broad scale.\nDeep understanding of distributed systems, scalable cloud architectures and cloud technologies, including orchestration services (e.g. Kubernetes/K8S, GCP GKE, AWS ECS/EKS), application services (e.g. Google Cloud Run, AWS Lambda), relational databases (e.g. MySQL, MariaDB, Cloud SQL), and application caches (e.g. Redis, Memcached).\nProduction experience running and automating large Linux-based fleets using both Infrastructure-as-Code tools like Terraform and dynamic provisioning systems.\nDeep understanding of computer science fundamentals, including data structures and algorithms.\nWorking knowledge of Python, Golang, or other modern programming languages.\nWhat We Offer\nWe have all the usual perks and benefits, but what we can really offer you is a fantastic work environment powered by an amazing team.\nIndustry competitive compensation and equity plan\nRobust vacation package with 28 days of holiday\nPrivate medical and dental coverage\nLife and critical illness insurance\nAttractive workplace pension scheme\nAccess to Employee Resource Platform\nTop-of-line equipment\nMonthly allowance for wellness, reading, and access to LinkedIn Learning for continued development\nEvents and activities, both team-based and company-wide, that inspire, educate, and cultivate\nPantheon is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact .\nTo review the Employee and Applicant's Privacy Policy, click here.\nVisa Sponsorship is not available at this time.\nWorking At Pantheon From Ireland\nThis role is based in Ireland and can be performed remotely within the country. Pantheon has a distributed engineering culture - you’ll collaborate primarily with teams in North America and Europe, which means some scheduling flexibility is expected for cross-timezone standups and incident response. Pantheon complies with all applicable Irish employment law including statutory leave entitlements, and compensation is benchmarked to the Irish market.","description_format":"text","description_chars":6428,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CMS & Digital Experience Platforms","Web Hosting & VPS"],"lifecycle":[{"event":"open","at":"2026-11-03T11:45:24Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":10,"expected_fill_days":54,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/pantheon-senior-engineering-manager-customer-runtimes","json_url":"https://alion.io/job/pantheon-senior-engineering-manager-customer-runtimes.json","meta":{"generated_at":"2026-11-15T02:34:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4849,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":14564},"rest":"https://alion.io/mcp/rest/get_company?id=14564"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpantheon-senior-engineering-manager-customer-runtimes"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpantheon-senior-engineering-manager-customer-runtimes"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpantheon-senior-engineering-manager-customer-runtimes"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pantheon-senior-engineering-manager-customer-runtimes\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpantheon-senior-engineering-manager-customer-runtimes"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3677519}},{"tool":"search_jobs","arguments":{"company":"pantheon.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3677519},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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