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social competitions.\nLocated in the heart of Tel Aviv, we offer a fast-moving environment, a culture of innovation, professional growth, and the opportunity to make a true impact.\nWe're looking for a Customer Support Agent to join our team and play a key role in building player trust and satisfaction across our global gaming community.\nResponsibilities\nServe as the primary point of contact for players, providing high-quality email support for everyday gameplay questions and sensitive or complex inquiries.\nProvide clear and accurate information about Papaya’s products, features, and services.\nHandle player complaints and de-escalate challenging situations with empathy and sound judgment.\nCollaborate with Product, Operations, and Legal teams to investigate and resolve complex player inquiries.\nCollect and share player feedback with Product and Support teams to drive continuous improvement.\nRequirements\n2-3 years of Customer Support experience (email/chat) from a gaming 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