Customer Success Manager
Confirmed on the employer's own hiring board on Oct 22, 2026. First seen by Alion on Oct 22, 2026.
Join Papirfly, a leading MarTech company, as a Customer Success Manager in London. You'll build strong relationships with clients, drive product adoption, and manage a portfolio of 25-35 clients. This role offers hands-on experience with a powerful platform, a clear path for career growth, and a collaborative culture that values new ideas and real impact.
Missions
- 建立和维护与客户的长期关系，成为客户生命周期中的可信赖合作伙伴。
- 跟踪客户的价值实现、产品采用和客户健康状况，确保客户在合同期间保持续约准备状态。
- 识别和推动追加销售和交叉销售机会，主导客户对话并引入账户管理团队。
Profil recherché
- If you have experience in SaaS customer success or account management and are eager to grow in a high-impact, collaborative environment, this is your opportunity- 2-3 years of experience in a Customer Success or Account Management role in a SaaS company
- Must be based in London and excited about working in a hybrid, collaborative environment
- Exposure to marketing teams or marketing technology platforms (not required but beneficial)
- Excellent communication and relationship-building skills
- High levels of organisation and confidence in managing multiple priorities and customer needs
- Additional languages (French, Swedish, Norwegian or German) are an added benefit
- Pro-activity, curiosity, and an eagerness to learn - comfortable asking questions and proposing new ideas