{"id":3049086,"url":"https://alion.io/job/papirfly-customer-success-manager","title":"Customer Success Manager","company":{"id":1802357,"name":"Papirfly","domain":"papirfly.com","url":"https://alion.io/company/papirfly-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":69000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":19},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T00:15:34Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-23T18:47:37Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Join Papirfly, a leading MarTech company, as a Customer Success Manager in London. You'll build strong relationships with clients, drive product adoption, and manage a portfolio of 25-35 clients. This role offers hands-on experience with a powerful platform, a clear path for career growth, and a collaborative culture that values new ideas and real impact.\nMissions\n建立和维护与客户的长期关系，成为客户生命周期中的可信赖合作伙伴。\n跟踪客户的价值实现、产品采用和客户健康状况，确保客户在合同期间保持续约准备状态。\n识别和推动追加销售和交叉销售机会，主导客户对话并引入账户管理团队。\nProfil recherché\n - If you have experience in SaaS customer success or account management and are eager to grow in a high-impact, collaborative environment, this is your opportunity- 2-3 years of experience in a Customer Success or Account Management role in a SaaS company\n- Must be based in London and excited about working in a hybrid, collaborative environment\n- Exposure to marketing teams or marketing technology platforms (not required but beneficial)\n- Excellent communication and relationship-building skills\n- High levels of organisation and confidence in managing multiple priorities and customer needs\n- Additional languages (French, Swedish, Norwegian or German) are an added benefit\n- Pro-activity, curiosity, and an eagerness to learn - comfortable asking questions and proposing new ideas","description_format":"text","description_chars":1279,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Branding","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-10-22T01:46:48Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-23T06:21:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":20,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/papirfly-customer-success-manager","json_url":"https://alion.io/job/papirfly-customer-success-manager.json","meta":{"generated_at":"2026-10-23T22:40:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5611,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1802357},"rest":"https://alion.io/mcp/rest/get_company?id=1802357"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpapirfly-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpapirfly-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpapirfly-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/papirfly-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpapirfly-customer-success-manager"}]}