{"id":1371762,"url":"https://alion.io/job/par-health-supervisor-customer-service","title":"Manager, Customer Service","company":{"id":2135463,"name":"Par Health","domain":"parhealth.com","url":"https://alion.io/company/parhealth","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":18,"ghost_share":0,"stale_share":0.944,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-19T05:45:15Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hazelwood, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":83000,"max_usd":166000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1342},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-27T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-19T00:30:21Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":22},"description":"Why Us?\nAt Par Health, we believe great healthcare is built on getting the essentials right. We’re looking for passionate, talented individuals who share our commitment to improving lives. With a global workforce, we lead with pride and purpose-prioritizing quality and safety while fostering a culture of continuous improvement, accountability, and teamwork. Elevating the Essentials isn’t just our tagline, it’s the higher standard we live by every day.\nJob Description Summary\nThe Manager, Customer Service is responsible for leading a team of Customer Service Representatives serving as the frontline contacts for Par Health products globally. The Manager implements and designs operational policies, processes, and tools to support the organization’s aim of providing superior customer service. This position is responsible for handling all aspects of the order management process. This Manager role is an active contributor of the Customer Service team with responsibilities covering daily customer service duties inclusive of, but not limited to, high level/complex issue resolution and/or escalation to management as well as day to day orders and customer inquiries. The successful candidate’s main focus is the department’s excellence in customer care and satisfaction while driving efficiency and process improvement.Job Description\nESSENTIAL FUNCTIONS:\nSupervision of the Par Health Customer Service team.\nLead the day-to-day operations of the Customer Service department as they relate to all customer care activities.\nEstablish and monitor the necessary metrics to track key activities and measures departmental performance.\nConstantly improve productivity and service through researching best practices and leading improvement efforts/projects.\nAssist with the development of current and future state value stream maps and continuous improvement plans, as well as the implementation of those plans.\nCoordinate and facilitate activities that respond to customer and market needs through collaboration with Trade Compliance and Commercial Operations.\nMonitor and adhere to departmental budget.\nRepresent the department in cross-functional team meetings with Supply Chain, Finance, IS, Sales, Marketing, Commercial Operations, Quality and Manufacturing.\nServe as customer advocate and provide high level problem resolution and escalate issues to management.\nEnters and maintains database records of customer profiles and prepares and maintains status reports.\nProcesses and adjusts database for returned goods by entering orders, credits, etc.\nAll other duties as assigned.\nMINIMUM REQUIREMENTS:\nEducation:\nB.S. / B.A. in Business or related field (preferred) or commensurate experience.\nBachelor's degree (B.S./B.A.) in Business or a related field preferred; Associate's degree with 15+ years of relevant experience will be considered.\nExperience:\n10 years experience including Customer Service, distribution, inventory management, invoicing, marketing and sales\nPharmaceutical experience strongly preferred.\nAt least 5+ years of supervisory experience required.\nSkills/Qualifications/Competencies\nExcellent oral and written communication skills required.\nExceptional interpersonal skills required.\nProfessional presentation skills.\nAnalytical and problem-solving skills for project work and systems/process improvements.\nProven leadership and supervisory skills for staffing, development, performance coaching, and recognition of results.\nFlexibility and teamwork skills.\nWorking knowledge of the fundamentals of Supply Chain operations.\nAbility to take complete ownership of assigned functions as well as interface with related functions.\nIndependent, self-starter who needs little guidance or follow-up once projects/tasks are assigned.\nProficient at multi-tasking, well organized and reliable for consistent decision making and follow through.\nDemonstrated auditing and corrective action proficiency.\nExcellent problem solving and decision-making skills.\nAbility to manage and drive change.\nWORKING CONDITIONS:\nNormal office conditions\nTravel required (\nOPERATIONAL RELATIONSHIPS: Frequent communication and working relationships with manufacturing sites, distribution centers, different functions within and outside the company (quality, commercial operations, supply chain, distribution, finance, marketing).\nDISCLAIMER:\nThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this\nclassification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees\nassigned to this position.\nEEO Statement:\nWe comply with all applicable federal, state, and local laws prohibiting discrimination and harassment, and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or genetic information, or any other classification protected by federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.","description_format":"text","description_chars":5281,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Generic Drugs","APIs & Drug Manufacturing"],"lifecycle":[{"event":"open","at":"2026-09-28T04:15:21Z"},{"event":"close","at":"2026-10-03T00:11:21Z"},{"event":"reopen","at":"2026-10-17T13:20:52Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.489,"p_room":0.75,"age_days":22,"expected_fill_days":23,"reasons":["conf:5","stale_co","win:late"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/par-health-supervisor-customer-service","json_url":"https://alion.io/job/par-health-supervisor-customer-service.json","meta":{"generated_at":"2026-10-19T18:58:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14949,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2135463},"rest":"https://alion.io/mcp/rest/get_company?id=2135463"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpar-health-supervisor-customer-service"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpar-health-supervisor-customer-service"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpar-health-supervisor-customer-service"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/par-health-supervisor-customer-service\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpar-health-supervisor-customer-service"}]}