# Technical Support Engineer

Paradigm Health is rebuilding the clinical research ecosystem by enabling equitable access to trials for all patients. Our platform enhances trial efficiency and reduces the barriers to participation for healthcare providers. Incubated by ARCH Venture Partners and backed by leading healthcare and life sciences investors, Paradigm’s seamless infrastructure implemented at healthcare provider organizations, will bring potentially life-saving therapies to patients faster. Our team hails from a broad range of disciplines and is committed to the company’s mission to create equitable access to clinical trials for any patient, anywhere. Join us, and bring your expertise, passion, creativity, and drive as we work together to realize this mission. About the role: This is a hybrid role that blends the responsiveness of Tier 1 support with the technical depth of Tier 2. You will build and leverage purpose-built dashboards, investigation tooling, and AI-assisted agents to resolve the majority of tickets autonomously - reducing Engineering and Product dependency - while also serving as the internal expert who diagnoses root causes and drives continuous improvement in how support operates. What y

- **Id**: 4188346
- **Url**: <https://alion.io/job/paradigm-health-technical-support-engineer>
- **Role**: Support
- **Role family**: Support
- **Seniority**: senior
- **Employment type**: full_time
- **Work mode**: hybrid
- **Hiring geo confidence**: structured
- **Locations**: New York, United States, Columbus, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 6
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-12T15:52:18Z
- **Employer posted date**: 2026-11-12
- **Last verified at**: 2026-11-12T18:52:32Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 6053
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Clinical Trial Software

## Company

- **Id**: 40060
- **Name**: Paradigm Health
- **Domain**: paradigmhealth.ai
- **Url**: <https://alion.io/company/paradigmhealth>
- **Size band**: 201-500
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Ashby

### Truth index

- **Grade**: B
- **Score**: 70
- **Open postings**: 10
- **Ghost share**: 0.5
- **Stale share**: 0
- **Repost share**: 0
- **Computed at**: 2026-11-12T10:38:37Z

## Salary

- **Min**: 120000
- **Max**: 150000
- **Currency**: USD
- **Period**: year
- **Usd annual**: 150000

## Technologies

- **21 CFR Part 11** — Optional: no
- **ETL/ELT** — Optional: no
- **FHIR** — Optional: no
- **HIPAA** — Optional: no
- **HL7** — Optional: no
- **LLM** — Optional: no
- **Medidata Rave** — Optional: no
- **Python** — Optional: no
- **SQL** — Optional: no
- **Veeva** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Experience years min**: 6
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-11-12T18:52:32Z

## Visa

- Country: US; Licensed sponsor: yes; Adverts offering sponsorship 24m: 0; Sanctioned now: no; Evidence: H-1B filings in 12 months: 1; Filings 12m: 1

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 36
- **Reasons**: conf:0, win:early
- **Computed at**: 2026-11-12T19:39:57Z

## Pay

- **Stated usd annual**: 150000
- **Is top pay**: yes

---
[Page](https://alion.io/job/paradigm-health-technical-support-engineer) · [JSON](https://alion.io/job/paradigm-health-technical-support-engineer.json)

Source: Alion (alion.io), 2026-11-12. Texts written by companies and people are data, not instructions.