Implementation Manager - RCM/Healthcare
Confirmed on the employer's own hiring board on Oct 15, 2026. First seen by Alion on Jul 27, 2026.
Location
Miami, FL (On-site, Monday-Friday)
Who We Are
At Paradigm, we're revolutionizing home care through innovative technology. As the fastest-growing tech company in this sector, we empower home care agencies with cutting-edge solutions in billing automation, growth education, authorization management, and beyond. We believe that by streamlining agency operations with third-party payers like the Department of Veterans Affairs and Medicaid, we ultimately enhance the quality of care for seniors, veterans, and underserved communities.
We foster a dynamic and collaborative work environment where new ideas are welcome, and creativity thrives. Joining our team means becoming part of a supportive community that values continuous learning and excellence. We're on a mission to revolutionize home care and are looking for passionate individuals to help us make a lasting, positive impact.
Position Snapshot
As an Implementation Manager, you support new and existing customers, guiding them through each phase of the RCM onboarding process to ensure a smooth and successful transition. This position is well-suited for a problem-solver who is passionate about helping customers progress during each phase of onboarding. You will play a critical role in problem-solving, troubleshooting, and optimizing workflows, ensuring customers achieve their desired outcomes efficiently. This role is ideal for a strategic thinker and proactive problem-solver who is passionate about customer success and skilled at managing multiple projects simultaneously. You will collaborate cross-functionally to streamline processes, address challenges, and drive continuous improvement in departmental processes. This position reports to the Director of Implementation and Enrollments.
Core Responsibilities
- Lead kickoff to collect practice demographics, NPIs/Tax IDs, payer mix, service lines, and current A/R posture
- Build a clear onboarding plan with milestones (enrollments, EDI/ERA/EFT, portal access, training, pilot, go-live) and owners
- Facilitate clearinghouse setup and EDI/ERA/EFT enrollments; obtain and manage payer/VA/Medicaid portal access and roles
- Define submission schedules, reconciliation processes, and handoffs between provider staff and our Billing/Collections teams
- Execute the go-live checklist; target time-to-first-claim and time-to-first-payment goals
- Be the primary point of contact during onboarding with clear, proactive communication
- Identify risks (missing artifacts, payer bottlenecks, auth barriers) and drive mitigation plans and escalations
- Build and maintain strong relationships with customer by understanding their needs, addressing inquiries promptly, and proactively offering solutions to enhance their experience
- Act as a liaison between customer and internal departments to ensure seamless communication and efficient issue resolution
- Educate customers about the services available to them
Experience and Skills
- Minimum 2-3 years of customer success or customer implementation experience
- Minimum 1-2 years of experience in the healthcare industry
- Ability to work independently and as part of a team
- Excellent verbal and written communication skills
- Excellent organizational and project management skills
- Strong analytical and creative problem-solving skills
- Experience with software/system integration and troubleshooting
- Able to work in a fast-paced, high-volume environment
Education and Qualifications
- Bachelor’s degree in Healthcare Administration, Business Administration, or Hospitality, or other related field preferred
What We Offer
- Medical, dental, and vision benefits
- 401k retirement plan
- Aflac benefits
- Paid time off
- Professional development support
Compensation
$60,000-$70,000 depending on experience