{"id":332898,"url":"https://alion.io/job/paradigm-sales-account-manager-practicepanther","title":"Sales Account Manager - PracticePanther","company":{"id":745,"name":"Paradigm","domain":"paradigm.co","url":"https://alion.io/company/paradigm","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"D","score":45,"open_postings":11,"ghost_share":0.909,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":104000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":294},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Intercom","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2023-09-18T18:33:23Z","employer_posted_date":"2025-09-18","last_verified_at":"2026-10-28T12:13:06Z","board_verified":true,"closed_at":null,"days_open":1135,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":1135},"description":"What is the role?\nYou are responsible for the complete sales cycle from start to finish. You will need to educate the customer on what they can expect from beginning to end. You will need to be driven and have an ongoing strategy to educate potential customers, respond to concerns and questions, and have a keen ability to break the ice, create and nurture relationships. You must meet productivity goals and have excellent computer and communication skills.\nIn this role, you will:\nProspect, generate opportunities, schedule, and run demonstrations, and close accounts.\nPossess strong knowledge of the PracticePanther program to identify customer needs when qualifying them.\nDocument each call as per company and departmental policies and procedures.\nFollow up with potential customers promptly if necessary while determining and managing your pipeline.\nDemonstrate an aptitude for sales, ask for the next meeting and suggest additional products or services while increasing customer satisfaction and revenue.\nApply a positive customer service attitude in interactions with all customers and establish a positive rapport.\nCommunicate effectively and professionally in all forms of communication with internal team members and external customers. Be patient and understanding in all customer interactions.\nMust keep up with all new product features and updates\nExplore new firms and make cold calls, in addition to re-engaging past prospects to generate awareness of the PracticePanther product\nMust be able to work with other teams effectively\nOther duties as assigned\nQualifications\n0-1 years sales experience\n0-1 years SaaS environment experience\nKnowledge in the legal industry advantageous\nProficiency with Salesforce, Intercom, Drift, and G Suite\nExperience in leading initiatives and succeeding in a team environment\nExperience with small and medium businesses and tech\nWho is the ideal candidate?\nMust be patient, empathetic, and have excellent communication skills\nData-driven individual\nStrong interpersonal skills to work collaboratively with different departments\nComfortable with technology and learning new software\nAbility to handle escalated customer issues\nSelf-motivated and diligent\nExcellent verbal and written communication skills\nOrganized, detail-oriented, and able to manage multiple tasks\nMust be personable and enjoy working in a client-facing role\nAble to discuss technically detailed processes and integrations with customers who are both tech-savvy and non-technical\nWhy should you join Paradigm?\nParadigm offers a suite of legal practice software solutions that help lawyers manage, automate, and grow their firms. More than 50,000 lawyers across 170 countries use our products to shift the paradigm of how they practice law. With four world-class all-in-one legal practice management platforms - PracticePanther, Bill4Time, MerusCase, and LollyLaw - in addition to payments and accounting solutions powered by Headnote and TrustBooks, Paradigm empowers lawyers across the spectrum of practice area, geography, and business needs. 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