{"id":1623841,"url":"https://alion.io/job/paradigm-senior-intake-coordinator","title":"Senior Intake Coordinator","company":{"id":1845499,"name":"Paradigm®","domain":"paradigm.com","url":"https://alion.io/company/paradigm-3","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":111000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":139},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-30T05:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-23T12:30:22Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Paradigm is seeking a detail-oriented and customer-focused Senior Intake Coordinator to join our Intake Operations team. In this role, you will be responsible for receiving phone calls in a professional and timely manner while creating appropriate Durable Medical Equipment (DME) and Home Health referrals that support injured workers, payors, clients, providers, stakeholders, and internal teams. You’ll play an important role in ensuring accurate referral creation, timely communication, and consistently high-quality service throughout the intake process.\nThe ideal candidate demonstrates a customer-first mindset and a commitment to delivering the best possible outcomes by fully leveraging Paradigm’s solutions, collaborating effectively with internal and external partners, and helping create an exceptional customer experience. This position is fully remote and offers a consistent schedule of Monday through Friday, 12:00 PM – 8:30 PM EST. \nResponsibilities: \nPrimarily responsible to receive and answer phone calls in a professional, timely manner, assisting with processing Durable Medical Equipment (DME) and Home Health (HH) referrals. \nCommunicate messages to internal team in an effective, efficient manner. \nMaintain payer billing location information as well as adjusters and case managers' information. \nProcess DME and HH billing for mailing as assigned. \nCreate DME and Home Health referrals, create files, and maintain applicable data with appropriate document file management for all incoming faxes, invoices, clinical notes, and prescriptions. \nAssist with implementing and maintaining new customers in company's proprietary software. Complete unmatched e-claim reports. \nNotify appropriate internal departments regarding new referrals. \nResponsible for appropriately managing incoming mail. Follow up as appropriate with co-workers, supervisor, or referral sources as needed.\nResponsive to inquiries within given timeframes and within established policy. Appropriately follow up with supervisor, co-workers or residents regarding reported complaints, problems, and concerns. \nAssist with special projects as assigned.\nPositively support the mission, values, and vision of Paradigm through effective communication with internal and external customers, serve as positive role model, demonstrate excellent customer service, and comply with all applicable regulatory requirements and Quality Assurance initiatives, including providing a work environment free from all illegal and discriminatory behavior and harassment, including sexual harassment. \nMaintain reliable and predictable attendance during scheduled work hours.\nQualifications:\nEducation/Training: Some college credit and/or experience in a related discipline. \nExperience: At least one year of experience working with Injured Workers or Workers’ Compensation Insurance. One (1) year of related experience may be considered in lieu (e.g., DME, insurance, healthcare, physician practice, and orthotics).\nSkills: Excellent communication skills, verbal and written; Proficient in reading, grammar, and mathematics. Strong computer skills (e.g., Outlook, Excel, Word, Teams, proprietary software for which training will be provided); Accuracy and efficiency required. Excellent organizational, prioritization and multi-tasking skills. Knowledgeable of medical terminology. Excellent customer service skills required.\nMaintain Confidentiality of all data, including ensuring protection injured workers' rights, Protected Health Information (PHI), employee, and operations data. Knowledgeable of injured worker’s rights and ensure an atmosphere which allows for the privacy, dignity, and well-being of that injured worker.\nEquipment/Machinery Used: Standard office equipment including phones, calculators, copiers, scanners, fax, laptop/PC, copiers, various computer programs, mailing equipment, etc.","description_format":"text","description_chars":3875,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Electronics","Manufacturing","Headphones & Audio"],"lifecycle":[{"event":"open","at":"2026-10-01T20:55:06Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.846,"p_room":0.9,"age_days":23,"expected_fill_days":38,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/paradigm-senior-intake-coordinator","json_url":"https://alion.io/job/paradigm-senior-intake-coordinator.json","meta":{"generated_at":"2026-10-23T14:08:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21131,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1845499},"rest":"https://alion.io/mcp/rest/get_company?id=1845499"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fparadigm-senior-intake-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fparadigm-senior-intake-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fparadigm-senior-intake-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/paradigm-senior-intake-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fparadigm-senior-intake-coordinator"}]}