{"id":4110668,"url":"https://alion.io/job/paradigmr-collections-supervisor","title":"Collections Supervisor","company":{"id":1845499,"name":"Paradigm®","domain":"paradigm.com","url":"https://alion.io/company/paradigm-3","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":80,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tampa, United States","Chicago, United States","Houston, United States","Atlanta, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Incident Management","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-11T08:00:00Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T23:20:31Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Collections Supervisor is responsible for all activities related to the Collections Department, including collections staff oversight. This includes generating the Aged Accounts Receivable reports for staff, assignment of accounts, creating policies, procedures and processes related to the department, training of staff and ensuring accounts are worked, and followed up, timely. Create, and maintain, collection documentation for each client. Identify issues specific to each client for review with Director, Revenue Management. Generate weekly reports of aged accounts receivable, by client, with details on outstanding accounts. Identify short pay and denial trends. Manage Collections staff to monitor productivity. Review PTO requests for approval as well as absence and tardiness. Review credit requests, Liaison to Billing Department, as well as other departments, on issues identified causing a delay in payment or rejection. Meet weekly with Director, Revenue Management to communicate status of open Accounts Receivables. Demonstrates a customer-first mindset through a commitment to delivering the best possible outcomes for our customers, which include; injured workers, payors, clients, providers, stakeholders, and internal teams. By fully leveraging Paradigm’s solutions, delivering consistently high-quality service, and collaborating effectively with internal and external partners, we create an exceptional customer experience.\n\nDUTIES AND RESPONSIBILITIES:\nOversight of collections department staffing, performance, training and productivity. \nIdentify billing and collection issues, review and resolve client discrepancies and short payments \nas well as trends. \nResponsible for monitoring status of all accounts, reporting, account adjustment recommendations, \nand small balance write off. \nAccountable for reducing DSO on all accounts. \nWork closely with Director, Revenue Management, as well as other management as necessary to \nresolve aged accounts. \nReview credit requests of collections staff. \nCreate policies and procedures for department. \nDevelop processes, by client, for reference and adherence. \nMaintain updated client contact list. \nWeekly and monthly reporting to Director, Revenue Management. \nInternal and External customer interface. \nMaintain confidentiality and integrity of PHI in line with HIPAA and internal Privacy and Information \nSecurity policies. \nWork with Accounts Payable specialist on payment requests. \nPerform additional duties as identified and directed by management.\nMaintain reliable and predictable attendance during scheduled work hours.\nUtilizes AI tools to support day-to-day tasks, improve efficiency, and enhance output quality. Adopts new technologies as trained and applies them in alignment with established processes and guidelines.\nDemonstrates a customer-first mindset by developing a broad and deep (where appropriate) understanding of Paradigm organization, products, operations, and customers. Prioritizes collaboration to meet customer needs and expectations and takes personal accountability for service quality.\nResponsible for complying with Paradigm Information Security requirements and policies, for safeguarding Paradigm or Paradigm related passwords, and for notifying Paradigm of any Information Security incidents per policy SEC 10-12 Information Security Incident Management.\nLeads adoption of AI-enabled tools within the team, ensuring effective integration into workflows. Coaches employees on appropriate usage, monitors impact on productivity and quality, and identifies opportunities for process improvement.\nDemonstrates a customer-first mindset by reinforcing expectations of all employees as drivers of customer excellence by actively fostering engagement, clarity, accountability, and support, recognizing that a positive and consistent employee experience directly influences service quality and customer outcomes.\nSUPERVISORY RESPONSIBILITIES:\nMentor, train, and supervise team members directly and indirectly, review their work and provide effective constructive feedback to achieve their best performance and goal attainment\nSet the tone for a strong Enterprise culture and high employee engagement.\nEnsure all team members understand, are trained in, and comply with Paradigm’s security requirements and policies.\nEnsure all team members have the minimum level of IT system access required to effectively complete their Paradigm responsibilities.\n\nQUALIFICATION REQUIREMENTS:\nAn Associate Degree in business or equivalent and minimum of four years of proven success in Finance or Collections. \nSupervision of staff. Analytical/Problem Solving Skills. \nKnowledge of medical billing. Attention to detail. \nAccount reconciliation. \nAccurate and comprehensive reporting. \nExcellent Communication, both verbal and written. \nUnderstanding of Accounts Receivable and Collections, in a business to business environment. \nData Entry Skills. Accounts Receivable knowledge/experience a plus. \nStrong attention to detail, goal oriented. Commitment to excellent customer service. \nKnowledge of Billing and Collection Procedures. \nExcellent written and verbal communication abilities. \nProven success in reducing DSO and collections. \nAbility to prioritize and manage multiple responsibilities. \nMedical collections experience preferred. \nTechnical Capacity including advanced knowledge of Microsoft Office, specifically Excel and Access","description_format":"text","description_chars":5428,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Electronics","Manufacturing","Headphones & Audio"],"lifecycle":[{"event":"open","at":"2026-11-11T23:20:31Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":8,"reasons":["conf:1","win:early"],"computed_at":"2026-11-12T00:23:55Z"},"pay":null,"html_url":"https://alion.io/job/paradigmr-collections-supervisor","json_url":"https://alion.io/job/paradigmr-collections-supervisor.json","meta":{"generated_at":"2026-11-12T00:23:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":915,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1845499},"rest":"https://alion.io/mcp/rest/get_company?id=1845499"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fparadigmr-collections-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fparadigmr-collections-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fparadigmr-collections-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/paradigmr-collections-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fparadigmr-collections-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4110668}},{"tool":"search_jobs","arguments":{"company":"paradigm.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4110668},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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