{"id":3852180,"url":"https://alion.io/job/paradigmr-referral-scheduler","title":"Referral Scheduler","company":{"id":1845499,"name":"Paradigm®","domain":"paradigm.com","url":"https://alion.io/company/paradigm-3","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":80,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tampa, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Microsoft Office","optional":false},{"name":"SOC 2","optional":false}],"status":"live","first_seen_at":"2026-11-05T06:00:00Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T12:20:28Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Paradigm is hiring a Referral Scheduler for our Ortho Spine team in a fully remote, full-time position. You’ll help injured workers receive timely care by scheduling initial evaluations, verifying detailed claim information, and coordinating with providers, clients, and internal teams to advance referrals. Candidates must have strong attention to detail, excellent communication skills, and at least three years of customer service experience.\nResponsibilities: \nDeliver exceptional verbal and written customer service while serving as a liaison for injured workers, clients, and providers.\nSchedule injured workers with our Ortho/Spine providers within client-guaranteed timeframes\nProvide timely scheduling updates to claims examiner, case manager, and other contacts on referral if applicable \nObtain additional medical notes to assist with scheduling\nDemonstrates a customer-first mindset by developing a broad and deep (where appropriate) understanding of Paradigm organization, products, operations, and customers. Prioritizes collaboration to meet customer needs and expectations and takes personal accountability for service quality.\nWork closely with interdepartmental operations staff to effectively manage referrals.\nUses experience and judgement to complete tasks with minimal supervision\nGood understanding of products and services\nFollow all regulatory requirements, policies, procedures, and best practices\nUnderstand & comply with all HIPAA & SOC2 requirements necessary in working with designated PHI.\nPerform additional support functions as needed.\nMaintain reliable and predictable attendance during scheduled work hours.\nUtilizes AI tools to support day-to-day tasks, improve efficiency, and enhance output quality. Adopts new technologies as trained and applies them in alignment with established processes and guidelines.\nResponsible for complying with Paradigm Information Security requirements and policies, for safeguarding Paradigm or Paradigm related passwords, and for notifying Paradigm of any Information Security incidents per policy SEC 10-12 Information Security Incident Management.\nQualifications: \nHigh School Diploma\nMinimum 3 years’ customer service experience (medical office experience a plus)\nExcellent customer service skills\nExcellent oral and email communication skills and phone presence\nProficient in all Microsoft Office and computer application systems\nAbility to work independently\nAbility to multi-task\nAcute attention to detail\nAbility to work in multiple systems","description_format":"text","description_chars":2516,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Electronics","Manufacturing","Headphones & Audio"],"lifecycle":[{"event":"open","at":"2026-11-06T04:03:59Z"},{"event":"close","at":"2026-11-10T00:32:54Z"},{"event":"reopen","at":"2026-11-10T16:45:07Z"}],"visa":[],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":1,"p_active":0.838,"p_room":0.788,"age_days":5,"expected_fill_days":8,"reasons":["conf:2","win:late"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/paradigmr-referral-scheduler","json_url":"https://alion.io/job/paradigmr-referral-scheduler.json","meta":{"generated_at":"2026-11-11T15:03:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27966,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1845499},"rest":"https://alion.io/mcp/rest/get_company?id=1845499"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fparadigmr-referral-scheduler"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fparadigmr-referral-scheduler"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fparadigmr-referral-scheduler"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/paradigmr-referral-scheduler\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fparadigmr-referral-scheduler"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3852180}},{"tool":"search_jobs","arguments":{"company":"paradigm.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3852180},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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