{"id":4053149,"url":"https://alion.io/job/paradigmr-senior-intake-coordinator-workers-compensation","title":"Senior Intake Coordinator - Workers' Compensation","company":{"id":1845499,"name":"Paradigm®","domain":"paradigm.com","url":"https://alion.io/company/paradigm-3","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":80,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Microsoft Office","optional":false},{"name":"SOC 2","optional":false}],"status":"live","first_seen_at":"2026-11-10T06:00:00Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T17:27:55Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Paradigm is seeking a Senior Intake Coordinator for a full-time, remote position. \nAs a Senior Intake Coordinator, you'll take ownership of assigned client accounts and play a hands-on role in delivering an exceptional customer experience. You’ll become a trusted resource on client-specific requirements, partnering with internal teams to solve problems, clarify needs, and keep claims moving forward. Through collaboration, attention to detail, and a customer-first mindset, you’ll help ensure high-quality outcomes for clients, injured workers, providers, payors, and other key partners.\nKey Responsibilities:\nManage assigned client accounts, ensuring adherence to client protocols and service expectations.\nPartner with clients, providers, and internal teams to support effective program operations.\nReview, interpret, and accurately enter claim information and supporting medical documentation.\nIdentify documentation inconsistencies and communicate findings to clients.\nSupport savings calculations, appeals, and reconsideration processes.\nMaintain HIPAA and SOC 2 compliance when handling protected health information (PHI).\nQualifications:\nAssociate degree or equivalent relevant experience.\nCustomer service experience, preferably in a call center, production, or client-facing environment.\nExperience with medical billing, medical terminology, and surgical implants.\nStrong data 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