{"id":3117194,"url":"https://alion.io/job/paradigmr-technical-support-specialist","title":"Technical Support Specialist","company":{"id":1845499,"name":"Paradigm®","domain":"paradigm.com","url":"https://alion.io/company/paradigm-3","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sioux Falls, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":86000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":552},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":true},{"name":"Outlook","optional":true},{"name":"SharePoint","optional":true}],"status":"live","first_seen_at":"2026-10-22T05:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-26T00:08:40Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"The Technical Specialist supports reliability, efficiency, and continuous improvement of Mail Services technology, equipment, and operational workflows. This role serves as a hands-on technical resource for mail processing systems, document-routing and indexing processes, reporting, troubleshooting, testing, vendor coordination, and user support. Technical Support Specialist partners with the Mail Services Operations Manager, internal technology teams, business stakeholders, and vendors to resolve issues, document solutions, strengthen controls, and implement scalable improvements while protecting confidential information, including protected health information (PHI).\n\n*This position is an in office role in our Sioux Falls office\n\nDUTIES AND RESPONSIBILITIES: \nServe as the primary technical resource within Mail Services for operational systems, mail-processing equipment, document-routing tools, indexing workflows, reporting solutions, and related integrations.\nMonitor system and equipment performance; investigate incidents, document findings, identify root causes, and coordinate timely resolution with Information Technology teams, vendors, and operational stakeholders.\nProvide day-to-day technical support to Mail Services staff, including issue triage, user guidance, access coordination, troubleshooting equipment, and escalation of complex or high-risk concerns.\nConfigure, test, validate, and support changes to Mail Services workflows, equipment, applications, and reporting tools in accordance with approved change-management and information-security requirements.\nDevelop and maintain technical documentation, standard operating procedures, SLA’s, troubleshooting guides, system inventories, workflow maps, configuration records, and knowledge-base content.\nBuild, maintain, and improve operational reports and dashboards that support workload visibility, service-level performance, quality monitoring, capacity planning, for leadership decision-making.\nAnalyze recurring incidents, workflow exceptions, equipment failures, and data-quality issues; recommend corrective actions and process improvements that reduce manual work, errors, and service interruptions.\nSupport implementation and lifecycle management of mailroom technology and equipment, including requirements gathering, vendor evaluation support, installation coordination, user acceptance testing, deployment, maintenance, and replacement planning.\nPartners with business and technical teams document functional requirements, translate operational needs into technical solutions, and confirm delivered solutions meet quality, security, compliance, and usability expectations.\nPerform quality-control reviews of technical processes (including AI workflows) and system outputs, including routing, indexing, file transmission, reporting, and exception handling; document results and coordinate remediation when needed.\nSupport business continuity and disaster-recovery readiness by maintaining system dependencies, contingency procedures, backup workflows, and recovery documentation, and by participating in periodic testing.\nProtect confidential information, PHI, and medical records by following approved access, handling, retention, transmission, and incident-reporting requirements.\nCoordinate with vendors on service requests, preventive maintenance, repairs, software or firmware updates, equipment performance, technical documentation, and issue escalations.\nProvide technical training, job aids, SOP’s, and knowledge transfer to Mail Services team members; promote consistent use of systems, equipment, and documented processes.\nMaintain awareness of emerging mail, document-management, automation, and artificial-intelligence capabilities; recommend practical opportunities that improve service quality, scalability, and efficiency.\nSupport special projects and operational initiatives as directed by the Mail Services Operations Manager, including technology assessments, process mapping, testing, implementation, and post-deployment stabilization.\nMaintain reliable and predictable attendance during scheduled work hours.\nUtilizes AI tools to support day-to-day tasks, improve efficiency, and enhance output quality. Adopts new technologies as trained and applies them in alignment with established processes and guidelines.\nDemonstrates a customer-first mindset by developing a broad and deep (where appropriate) understanding of Paradigm organization, products, operations, and customers. Prioritizes collaboration to meet customer needs and expectations and takes personal accountability for service quality.\n\nQUALIFICATION REQUIREMENTS: \nEducation and Experience:\nExperience in information technology, business systems, operations, engineering technology, or a related field; equivalent relevant experience may be considered.\nTwo or more years of experience supporting business technology, production equipment, document-management workflows, mail operations, or another service-oriented operational environment.\nExperience troubleshooting AI, workflow, data, or integration issues and coordinating resolution across internal teams and external vendors.\nExperience creating technical documentation, standard operating procedures, process maps, training materials, and support knowledge.\nExperience with reporting, data analysis, workflow automation, or dashboard development is preferred.\nExperience working with confidential information, medical records, PHI, or regulated processes is a plus but not required.\nExperience supporting mail-processing, scanning, imaging, indexing, document-management, print, or check-production technology is a plus but not required.\n\nCore Competencies:\nStrong technical troubleshooting, analytical thinking, and root-cause analysis skills.\nAbility to translate operational needs into clear technical requirements, test plans, documentation, and sustainable solutions.\nAbility to organize technical work, manage competing priorities, and follow issues through resolution.\nExcellent attention to detail, documentation discipline, and quality orientation.\nClear written and verbal communication skills with the ability to explain technical information to nontechnical audiences.\nHigh level of professionalism, discretion, judgment, and confidentiality.\nAbility to collaborate effectively with Mail Services, Information Technology, Security, Compliance, Finance, Facilities, vendors, and other internal customers.\nProficiency in Microsoft 365 applications, including Outlook, Excel, Word, PowerPoint, Teams, and Copilot required. Experience with SharePoint, or similar tools is a plus but not required.\nAbility to work independently, escalate concerns appropriately, adapt to changing priorities and technologies, and maintain a customer-focused approach.\nCommitment to continuous learning and professional development.","description_format":"text","description_chars":6853,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Electronics","Manufacturing","Headphones & Audio"],"lifecycle":[{"event":"open","at":"2026-10-22T22:33:21Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":24,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/paradigmr-technical-support-specialist","json_url":"https://alion.io/job/paradigmr-technical-support-specialist.json","meta":{"generated_at":"2026-10-26T01:37:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2041,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1845499},"rest":"https://alion.io/mcp/rest/get_company?id=1845499"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fparadigmr-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fparadigmr-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fparadigmr-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/paradigmr-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fparadigmr-technical-support-specialist"}]}